[Resolved]  Hp Gas — Delay in issue of new connection

Address:

Bangalore, Karnataka

Dear Sir, My name is Sanman Deshpande.I am from Whitefield, Bangalore . I have registered for new HP Gas connection on 27th June through the online portal. The request number was "[protected]". The distributor selected by me was Shakthi gas agency since all my neighbours were getting the cylinder from that agency. When I went to this agency for update they mentioned that I need to select another distributor "Sri ganesh gas agency" since they no longer provide new connection in my area. I tried changing the distributor information on the website but I was getting some "server exception"(technical issue with website) while changing the distributor name. I raised a online ticket to resolve this issue. The ticket numbers were[protected], 13049910. The HP support system directed me to the regional officer - Mr kumar for resolution. "Dear Sir, Kindly Contact A.Kumar Customer Service Cell BANGALORE LPG RO Telephone No[protected] 9am To 1:30PM 2PM To 5:30 PM" In the mean time I even went to "Sri ganesh gas agency" for a manual registration for new connection since I believed that the government website is not going to be fixed any time soon. I made a manual registration on 26/8 with waiting list number 4926. Initially Sri ganesh agency agreed to provide the connection in a week or two. But since then they are just trying to postpone the discussion and only provide a future date for the new connection. When I complaint to the regional officer about it he mentioned that the distribution agency does not have manual regulator to issue the connection. It seems that they only have electronic regulators. I even mentioned that I am ready to buy this electronic regulator if they are ready to provide me new connection immediately. It has been that I call both of them (HP Regional office and sri ganesh agency) almost everyday (if they pick up my phone) and ask for update and they dont have any update but to say that "yes sir, we will issue you new connection but it will take some more time". I know that the state of our government companies and their processes is terrible but when a regional officer cannot resolve this issue for so many weeks that I guess the problem is with the roots of the company. And the only sufferer are the consumers or new applicants. As a government owned company it is their duty to provide services to the people of the country (on time). In my complaint I want HPCL (Hp Gas) to : 1. Fix their non operational website once and for all OR permanently close the online registration process. 2. List the number of applications made since 27th June in bangalore and provide how many new connections have been released since then. This list should also include the manual registration made by the people since the website is not working efficiently. I need to know if they are purposely sidelining me and also need to know how many people are suffering because of their incompetent behavior. 3. Provide actual reason of delay and the stipulated time by when all the new connections for the people will be released. 4. Provide compensation in cash for the extra ordinary delay caused by the Gas company in releasing the new connection. 5. Perform periodic evaluation of the distributors and the regional offices and disqualify the distributorship of the agency if they are not able to satisfy the consumer demands/requirements on time. Let me know if my complaint is valid and whom should I approach to take it forward. Regards, Sanman.