[Resolved]  Hp Gas — Gas refill

Address:

Hyderabad, Andhra Pradesh

Dear HP management

This to bring your notice your HP gas delivery boy is misusing customers booked gas refill cylinder

I had booked for cylinder with gas no 556684 on 24th Aug with booking no 231040

On 27th Aug I received a SMS saying my refill will be delivered within 24 hours with cash memo no 7437

Again I received a SMS saying "your refill cash memo no 7437 has been canceled" I am shocked why is canceled

Then again I received one more SMS saying HP booking no 231040 & cash memo 5745 will be delivered within 24 hours

But till now I have not received any gas & to my surprise I received another SMS saying your gas cylinder has been delivered on 2nd Sep,

If it was delivered & not reached to the consumer then many question are raising, to whom it is delivered to ? is it being delivered to someone else ?

This not the first time I am facing this problem last time I had complianed this problem to your Area Manager Mr. Garg but He was too busy to respond to consumers complaint (pls refer to trailing msg)

I humbly request HP gas management to look in to this issue & take serious action against the person who is behind

Details

Name: Q M Nooruddin
Gas no 556684
Mobile no [protected]
Agency landline no[protected]
Agency address Behind Yashoda hospital Somajiguda Hyderabad
Delivery boy name : Patel

I still have trust on brand name HP I hope you will do something to retain that trust

Regards
Noor



------ Forwarded message[protected]
From: qazi nooruddin <[protected]@gmail.com>
Date: 6 January 2010 15:03
Subject: Re: Long wait for Hp cylinder
To: [protected]@hpcl.co.in


Dear Mr Garg,

Waiting for your reply

Regards
Noor


2010/1/2 qazi nooruddin <[protected]@gmail.com>

Dear Mr Garg,


This to bring your notice that your HP somajiguda branch takes 1 month to deliver a cylinder after several reminders.

Earlier i was your jublihills branch customer there service was excellent within a week they use to deliver the cylinder.

But I am really disappointed with service of your somajiguda branch I have never experienced such a service from hp.

My gas no-554677 this is my old gas connection I have taken one more connection from somajiguda branch no-556684.

when I booked this (556684) new connection I paid full amount they said the cylinder will be delivered within 2 days.

But after a lot of remainders calls,complainants they delivered the cylinder after two month of purchase.

This was not at all expected from a company like hp we don't just expect good service from hp but excellent service.

Since 1 year I am experiencing such a service I hope there will be an end to all this very soon.


Regards
Q.M.Nooruddin
Ph-[protected]