HP India — back cover damage

Address:

Pune, Maharashtra

As per attached bill copy I bought Hp DV6 -6155TX on 10th December 2011, complaint id number [protected] (registered on 6th June 2013) and previous one are [protected] (registered on 6th April 2013) and [protected](registered on 12th June 2012) was for display back cover damage by Simtech computations pvt ltd pune. As I need to travel on site for some work, I told them to do it urgently but according to them it'll take at least 2 week to process this compliant. This issue was not resolved by them in three weeks and they are not responding any of my calls after this. As per schedule I travel on site. During my stay in Johannesburg I'd tried to repair it from HP center but as it is not cover under global warranty they'll not able to fix it, even if I'll pay them they couldn't because they don't have parts for this model. A month before when I try to extend warranty of this system I was not able to because they don't provide warranty for this system, I tried to find solution from customer care but they're not able to provide any solution to me. During this time whenever I cheeked my warranty on HP website it shows that system already out of warranty before time. When I'd chat with customer care correspondent they told me that this is because HP wouldn't update my system information on their Database with my new purchase date.

Two week before of warranty expire with the help of my friend I initiate warranty extension from Business automation pvt ltd India. I paid 4700 Rs for 1 year warranty. When I Came back from joahnnesburg, I started new complaint for the same issue, again they're not able to see my warranty extension. For the same I provided all three documents attached with this mail, but instead of business memo from business automation they want a receipt for same. When I asked business automation they told me it'll take some time to update on system. After two month when I personally visited their office, they told me they're not able to extend my warranty because in HP database it is already expired and they return my money back to me.

I'd word with Lohit Krishnappa one of head in HP department in gurgoan delhi, after a long conversation and mail communication he promise that this issue will be sort out asap, but nothing work out.

I'd three conference call from HP corespondent in last two week and when I warn them to complaint against them, one of there team member(Ganesh) said they don't care about consumer forum, do what you need to do. Even they do not cooperate from their own HP corespondent. Now its been a year time I am having this issue, you can understand how-much mental trouble I've gone through from it. Please see attachment for the same and advise me what should i do for the same. I like to register a complaint for it.


Best Regards,
Kaustubh
[protected]