HP India — HARASSMENT & FRAUD FROM HP INDIA

Address:

Lucknow, Uttar Pradesh

I have HP Pavilion dv2601tx Special Edition Entertainment Notebook PC.The situation in my city (LUCKNOW) is getting worse. My laptop is under HP care, it had few minor issues (like heating, abrupt shutdown etc.) and when i submitted my laptop on 7th oct, 2010 i was promised i will get my laptop back after 3 days. From 7th oct, 2010 I received no phone calls from HP, and from 4th oct, 2010 i was actually harassed by your HP India (lucknow service center) department. I was called many times on the promise that they will give back the laptop and every time i went i was told that go back and come again on another day. Finally when i threatened to lodge police complain i was given my laptop back but i believe my laptop is still not repaired. I WANT TO KNOW - HAS HP INDIA DEGRADED ITSELF TO SUCH PATHETIC STATE? DO CUSTOMERS HAVE TO LODGE POLICE COMPLAINTS TO GET THEIR LAPTOPS BACK? HARASSMENT AND FRAUD ARE THE WORDS THAT COME IN MY MIND NOW WHEN I THINK ABOUT HP INDIA. Seriously i will never buy anything from HP again, and i wont let any other person, in my knowledge, buy anything from HP. My extended warranty money has been wasted, and HP India wont survive long if this kind of frauds keep taking place.

-Akshat Prakash