[Resolved]  HP Laptop (DV2500 Series) — Mental harassment by HP Service center

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Tamil Nadu

Hi,

I purchased an HP laptop (dv 2500 series) in May 2008. In September 2009, the graphics card got spoilt and I had to spend Rs. 6000 getting it fixed. Later, in February 2010, the entire mother board stopped working, and I had to spend another 12000 rupees to replace it. Maha Electronics - the HP authorized service center in Chennai said that the mother board had three months warranty.

In April 2010, the display again stopped working. When I asked Maha electronics, they said its a problem with the display and will cost 12-15 thousand rupees to fix. I then asked my office engineer to take a look at the problem, and he said its a graphics card issue which should be covered under the mother board warranty.

Then I called Maha electronics and again explained the problem. This time they promised to get my laptop picked up from my house (which is 40 km away from the service center) . However, no one picked it up. Later I myself visited Maha electronics at Peters road. The engineer looked at the problem and confirmed that it is because of the graphics card and that it will be covered under warranty.
However, within a day, they call me back and say its a LCD problem because water was present in the screen. 10 minutes later, another engineer from Maha electronics calls me and says the problem is due to the cable connecting the LCD and the laptop!!!!

How is it possible that the engineers from the authorized service centers have different explanations of the problem every 10 mins??? I feel cheated and mentally harassed because of all this. Now they say I will have to again spend 13-14 thousand rupees to fix my laptop!!!! How can I trust them to give me the right information? I feel they are trying to squeeze as much money from me as possible!

I paid Rs 40,000 for the laptop. As of March 2010, I have spent Rs. 18000 to get various problems repaired. If I spend another 14,000 to get this new problem fixed, my total expenditure on repairs will be Rs. 32,000 which is 80% of the cost of the laptop!!!

I feel thoroughly cheated and regret having bought an HP laptop. The HP complaint number[protected] also has no response.

I request one and all to refrain from buying an HP laptop! They advertise well, and their products look good. But they cheat you and make you spend over and over again on their so called service. There is NO option to buy additional warranty even if you are willing to pay for it. This shows that their strategy is to ensure that the customer keeps paying for spare parts. Never experienced such unprofessional behaviour from a global firm.