HP - Laptop — Product under warranty is not being attended by HP

Address:Mumbai Suburban, Maharashtra

From: Surendra M. Rawat [mailto:s.m.[protected]@bindalpapers.com]
Sent: 22 August 2011 10:49
To: 'M&N Notification'; 'rahul.[protected]@hp.com'; 'sapthagiri.[protected]@hp.com'; 'Kamble, Rahul Arvind'; 'tajinder.[protected]@hp.com'; 'sapthagiri.[protected]@hp.com'; 'Singh, Rajiv Kumar'; 'Choudhury, Raj DebashishNarayan'
Cc: '[protected]@sify.com'
Subject: RE: (ADV) Case ID # [protected]: - Surprise of your Action/ closing complaint without attending my problem


Regret, inspite of attending and resolving my problem (Notebook was under WARANTY period), you have unilaterially, without responding satisfactorily to my complaint, decided to close my complaint. This shows your poor customer service and poor after sales service to product under Warranty. It seems you are cheating customer, mentioning product is under warranty.

Now, I find you have failed to attend my complaint and practising unfair means of business ethics, giving false product warranty. I making my complaint publicily and informing consumer forum for you unfair business practice.

S M Rawat



-----Original Message-----
From: M&N Notification [mailto:[protected]@hp.com]
Sent: 22 August 2011 09:43
To: s.m.[protected]@bindalpapers.com
Subject: (ADV) Case ID # [protected]: Closure of your request

Dear Mr/Ms Rawat,

HP Case ID #: [protected]
STATUS: CASE IS CLOSED

Please note that if materials are being posted to you, this notification confirms that these materials have been ordered.

Product description: Compaq Presario CQ62-105TU Notebook PC
Product number: WK970PA
Serial number: CNF0103CDV
Problem description: IN//MF/Standard(3BD)//Compaq Presario CQ62-105TU Notebook PC/Battery Issues/

If you have any concerns regarding the closing of the support request in our systems, please don't hesitate to contact us using your usual phone number.

Use this portal for support under warranty or out of warranty:
http://h20564.www2.hp.com/portal/site/hpsc/public/scm/home

Use this portal if you have an HP support contract or HP Care Pack:
http://h20564.www2.hp.com/portal/site/hpsc


Yours sincerely,

HP Global Delivery, Technology Services
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