Hp — No Service

This is with regard to my laptop which I'd given for repair on 03rd/May/2008 at the INDIRANAGAR center.The technician checked and informed me that the hard disk had to be replaced. I was told I'd get the laptop back within 3-4days. I was updated twice (got updates on 05th May and 6th May) via text message about the progress of the repair. I then finally got a call on 8thMay from the center and they told me that the laptop was ready. I then went to center to collect it. On reaching there, the executives on the front desk gave me the laptop and asked me to check. I checked and to my surprise I found that the hard disk was replaced by 60GB instead of 160GB!!! I informed them about the same. I then spoke to a lady supervisor there and she said that on the warranty/contract sheet it says 60GB hence it was replaced with the same amount. I was totally shellshocked on hearing this because I know what I'd bought and how much I'd pay and how many GB was the Harddisk. BUt ofcourse, she then said that it clearly says 60GB and maybe ' I am making the mistake that my laptop has 160GB!!! ' I then ofcourse told her that its impossible! firstly I had 75-80 GB of backed up data from my laptop and I can prove it to her if she wants me to! She then asked me to wait whilst she checks with the technician. After a while an 'engineer' who wears spectacles came in with the original harddisk of my laptop and to their surprise it really was 160GB! They apologized and said that they'd replace it with 160GB without fail. I then said THEY BETTER DO SO as I cant wait for too long. I also mention to him that there is a 'SOUND DISTORTION FROM ONE SIDE OF THE SPEAKERS' which I'd complain about and that its not mentioned in the warranty/contract sheet. He then said that I should not worry and that the problem would be taken care of. I said fine. He said they'd inform me as and when the laptop is ready. So the wait continued...I then finally got a call on the 13thMay informing me that the laptop is ready. I thought FINALLY ITS DONE! SO on reaching there I was asked to wait and then got called by the front desk lady, she then informed me that a technician would run a DEMO on my laptop. The technician was SARAVANAN. I sat down, he switched on the laptop and was ready to run a DEMO. But at that point of time, I was more anxious to check for the hard disk so I asked him to check for it first, he then said that he had to show/run the demo first. I insisted that I check the hard disk first then only I will look or listen to anything else. I had to make sure it was replaced by 160GB...as I didnt want the same experience last the previous time. I then checked...and found that teh hard disk was not 160GB but 148GB only! after a couple of phone calls and explanation from the technicians...by then another technician( SHIVANAND) was handling the 'demo'. At this point of time I still did not believe that its really a 160GB hard disk until they opened the laptop right infront me and showed it physically. So first problem resolved. Fantastic I thought!
Now the drama starts again!!!...I asked the technician Mr.Shivanand to check for the sound distortion on one side of the speakers. He checked and found that the problem does exist and that its not been taken care of yet. I also informed him that I'd even mentioned it to the previous technician but its not mentioned on the warranty/contract sheet. So he did checked and acknowledged the fact that there was a problem with the sound/speakers. I was so pissed off at this point of time as I did not want to keep the laptop again! He then said he'd checked and let me know. He disappeared for a while and came back and said that it'll take some time for the issue to be resolved. I then asked him HOW LONG?! AS I HAVE WAITED LONG ENOUGH AND I AM FED UP. He then asked me to wait for sometime and he went to check with probably a manager or some other technician. He came back and asked me if I can wait for 15-20mins as they'd deal with the issue RIGHT AWAY. I was for a while happy on hearing this:) but ofcourse didnt really expect them to stick to what they'd promised ie., 'dealing with the issue right away' so that I can take the laptop home on that day itself. Mr.Saravanan came back and told me that it'll actually take some time, so I can finish my other work ie. if I have any!!! As expected, they couldnt deal with the issue withun 15-20mins as they'd promised. So I went for lunch and got a call from them around 1430 hours and they informed me that the laptop was ready!!! I went back to the service center and waited till the front desk lady called me. She was very sweet, atleast somebody who seemed genuine and helpful there. She told me a technician would run a demo on the laptop for me. I then told her that I want either Mr.Saravanan or Mr.Shivanand to look into the matter as I was not in the mood to rerun the whole story from the beginning to the next technician. She then informed Mr.Shivanand who at that time was dealing with another customer, She came back and said that he'd called me. I waited for sometime and he then run the 'demo'. He informed me that the speakers had been replaced. He checked and found that the PROBLEM WITH THE SOUND DISTORTION ON ONE SIDE OF THE SPEAKERS STILL THERE!!! I was really disappointed as I actually thought that I would finally be done with the whole drama. I conveyed to Mr.Shivanand as to how disappointed I am and that I have waited long enough and jiust cant understand as to why they cannot resolve the issue. He kept saying that the speakers has been replaced. I said I understood that but there isnt any use as the problem was still not resolved!!! He then said that I can use the laptop for sometime and I can come back if the problem was still there!!! hello! what stupidity is that? If I take the laptop home wherein the issue was still UNRESOLVED...what difference does it make whether I take the laptop right away or get it sometime later AGAIN! what sense was he trying to actually make????? Well I guess they just wanted to close the case. It was such a bad customer service that they'd provided. I then insisted that there was NO WAY that I'd take my laptop with an unresolved issue. He also said that I can come back to the center if there was any other problem. I said: I DOUBT IF I'D EVER COME BACK HERE. He then said: that HP has 5 service centers in Bangalore and that I can go to the nearest one. I replied that Unfortunately, this was the closest to my residence! and that I highly doubt if I'd walk in again or for that matter recommend anybody about the center or even buying HP products. I'd always had very high hopes from HP as its the biggest computer company in the world but this experience from the Indiranagar center had really disappointed me and I would think a 1000times before buying or recommend anyone with HP products. no doubt the prducts are good, have used many pther hp products before. but the AFTER SALES/CUSTOMER SUPPORT IS HORRIBLE. Atleast thats what the INDIRANAGAR service center has taught me.
So at this point of time, Mr.Shivanand then asked me about the warranty on the laptop. I told him its till sometime in July. After allllllllllllll this drama he still had the guts to tell me that I SHOULD TAKE AN EXTENDED WARRANTY!!! I was like Hell with that. Deal with this issue first and then we'll talk of warranty extension. I mean...HELLO????? I AM NOT A FOOL TO INVEST IN SOMETHING WHICH I KNOW ISNT REALLY WORTH IT> I mean with such kind of errors...one after another: ITS JUST RI-DI-CU-LOUS!!! Inspite of me saying this he still called the lady who deals in the same. She came and I told her on her face that I AM NOT INTERESTED. Mr. Shivanand then said that " She will just tell me the process of the same" Dude! He was justttttttt testing my patience. I mean why would I even think of a warranty extension when they cnt even deal with the present issue which was "NOT" being dealt with for the past 10-12days. To my surprise, the lady started off and I jsut didnt listen and just totally ignored her and looked away whilst she yapped. After she was done, I look at the technician-Mr.Shivanand and told him that we should get back into dealing with the present issue of the laptop. He kept insisting that I take back the laptop and come back later. I knew they just wanted to close off this case of my poor laptop. I ofcourse was so fed up and tired with the whole drama and told him that I will under no circumstances take my laptop back whose issue was unresolved. I actually felt like hitting him with the laptop but then again that shouldnt back fire on me, incase I decide to SUE them. So anyways, I guess he realized that he just could not convince or rather fool me into taking the laptop with the unresolved issue bac. He then said he would make sure that they'd check it thoroughly this time!!! I was like WOW!!! finally you decide to do the right thing and told him that he shouldve done this right from the start because if they'd checked it properly then I wouldnt have had to go through all this drama. He then finally said that he'd update me on the progress of the issue and that I should get it asap. I then left, but ofcourse with no hope that they'd even fix the problem.
Yesterday, the 15th of May 2008, I called the center and asked them about the progress and I had not receive any updates whatsoever. The lady said that the problem has not been resolved and that they'd call me once it is!!! Today, the 16th of May, I still have not receive any updates from them. I dont know what they're trying to do. I just feel so conned by them, theyre only trying to fool me into taking the laptop with unresoled issue and on top of that wants me to take an extended warranty?!?!
I do not know whether this complain of mine would actually reach anywhere or even be read by anyone...I have lost total hope on HP and HIGHLY disappointed with it. However, I will not give up give without a fight. In case this drama prolongs for some more time, I will will see to it that I take LEGAL ACTION.

I HOPE SOMETHING OR SOMEONE WOULD FINALLY DEAL WITH MY LAPTOP!!!

A DISAPPOINTED CUSTOMER,
REF.NO: [protected].
Lodged at: Indiranagar Service Center

Dear Sir,

I am a regular customer of HP fuel pump at Ayathil, Kollam, Kerala (in the
Kollam Bypass road) . I am not getting the facility of air checking /filling my car and bike.Most of the time they excuses as the machine is having complaint.
I could understand that it was masquerading. In certain cases,if the customer annoys, then they will check the air of the vehicle. As an esteemed customer for the pump, now I am thinking of shifting to another pump which provides more care to the customer.

Hoping that I will get a positive response from you.

Thanking you.
Bindu Pradeep