Hp — No response from Hp

Address:

Delhi

I bought a Hp laptop, model number Hp[protected]TU on 23rd December 2012 from ComputerLand (HP World), U-199, Shakarpur, Main Vikas Marg, Near Metro Pillar No.32,Delhi-110092, and after coming home I found one of the key is popped out, which was gently pressed and came out after one touch, and so, I rushed very next day to the showroom with this complaints of manufacturer default and to exchange my system, but instead of helping me out the manager told me, now its responsibility of Hp people not ours once we sold means we sold and told me to speak with Hp help line and lodge a complaint so, I did they registered my complaint with the case No.of [protected], and sent an engineer to solve , inspite of my saying its only one day and I didn't use my system, they denied and took the details and sent it to Hp, on 26th of December 2012, and since then there is no response, whenever I use to call them they don't pick my phone or if they say its under evaluation it will take more 3 days, and those Hp people promised me they will rectify this problem within 3 days but nothing has been done till now....whenever I ca.ll Hp helpline they just give an excuse service centre will help. I'm suffering with this, now its more than 12 days but no response, like this its me only suffering and all my work got stuck due to this, my laptop is kept with me as it is. I lost my Rs 30,000 and there is no response from Hp side.
All I need either my system should be replaced or I get my money back, I'm bugged of by all this.
Kindly help me out with this issue as soon as possible.
for that I would be always grateful to you.
Thanks and Regards,
Dr.Kumar Digvijay