| Address: East Delhi, Delhi |
Sir,
I have been facing a lot of problems with my HP laptop. I got this high configuration HP pavilion DV6 3123 TX system in January 2011. It has been giving me a lot of problems since June itself. I have made 100s of calls to HP. But i have got no solution to my problems. After spending Rs 52,000 I have got this laptop which does not work fine at all.
To name a few,it has problems with-
1. The wi-fi card.
2. the HP webcam
3. the optical Drive
4. The USB ports
5. The blacking out of the screen
6. over-heating of the laptop
7. hanging of the system
Whenever I try and contact a personwho is handling my case, I am not able to reach him at all. the excuses i get every time are either they are on lunch, or on a leave or busy on some other call. When i tell the customer care representative to please tell the superior whi is handling my call me back, i everytime get an assurance that he would b ut he never does.
Attached is the email I sent to hp just a few minutes ago after again trying to contact Mr. Rajiv Singh who is handling my case and was yet again unable to reach him.
please address to my grievance and help me find a solution to the problem as soon as possible.
The mail I sent was-
from Abhinav Gupta whitetiger.[protected]@gmail.com
to [protected]@hp.com
date Mon, Oct 24, 2011 at 11:58 AM
subject [protected]
mailed-by gmail.com
hide details 11:58 AM (30 minutes ago)
Sir,
Case ID-[protected]-461
Serial no-INA 0450M3T
I got a laptop of HP Pavilion DV6, 3123 TX on the 26th of January 2011. For 3 months, the laptop worked fine without any problems.
However, come June, I started to experience an issue with the speakers of my laptop. The speakers did not give any external sound. I complained, and within 3 days, my speakers were replaced. But unfortunately, the problem was not sorted out then. For 2 months, I kept calling HP. Everytime, I used to get the same response that my speakers would be replaced. They were replaced about 4 times when it became clear the second time itself that the speakers not working was not an issue regarding the speakers themselves and something else. Then my case was escalated. Mr. Sarabjeet Singh first handled the case. During that time, issues with the wi-fi card, the web-cam, overheating of the laptop, High quality videos not playing fine, the screen blacking out, the optical drive of the laptop, 2 USB ports, softwares crashing also sprung up. After speaking with him once, I never spoke to him again. Because he was always busy on other calls or on a leave or having lunch.Then Mr. Sapthagiri handled the case. Same problem happened with him. Now after having made at least 15 calls to HP and convincing at least 5 customer care representatives and Mr. Vijay Kumar(head of HP service center, Okhla, Delhi), that the issue was not with speakers but with something else, finally my motherboard was replaced.
It solved the problems with the speakers, but not with anything else.
After again calling, an engineer was sent to my place to reinstall the OS. however, The OS would not reinstall. 3 CDs of the OS were sent by HP. None worked. Again a fourth CD was being sent, when I requested for the umpteenth time that the issue would not be with the CD.
Finally, a request was made to me by Mr. Vijay Kumar to send the laptop to the service center, which would be sent back after 2 days. The laptop was sent after 2 weeks. The same problems however persisted. Again, the case was escalated.
Now, there is an issue with nearly each and every part of the laptop and forget anything else, ever normal internet usage is not possible. While typing this email itself, and no other application was open and external device was connected, the CPU usage was nearly 70% and the fan was working at top speed.
Now, when I was looking for a solution, I came to hear that a new case has been generated.
I am a student of B.Tech fourth year. I have to make my projects and presentations. This laptop has made it nearly impossible for me to do my work and it could not be explained how much my work has suffered because of it.
Now sir, I am not going to deal with HP anymore. If you can please return me my money back of this laptop, Please do so. If not, I would be left with no option but to go to the consumer court.
When i try to speak with you as well, the same, you are busy as well and " not able to receive the call".
I hope I do receive a call from you with some viable solution today itself. If I do, fine. If not, Tomorrow itself I am filing a case against HP.
Abhinav Gupta
[protected]
Aug 13, 2020
Complaint marked as Resolved
Being aggrieved and severe disappointed with qualified dishearten, I Sri Partha Sarathi Patra, would like to disclose my discontentment regarding purchase of a defective Printer ( HP Photosmart C4688, Serial No.- CN05PH91WW, Product No.- Q8418D, which is under warranty, when I visit your authorized Service Centre, Redington India Ltd, P-89, CIT Road, Entally, Paddapukur, Kolkata – 700 014. Dated 25/10/2011, Equipment Service Request No. ININ[protected] and slavery like behavior of staff engaged in Kolkata service Centre Redington India Ltd, your authorized service provider.
When I facing the problem ( a error code C4EB8802 shown on the control panel when I power on the printer). I contacted your specialist technician Mr. S. Samuel through online ( whose activate ID[protected] dated 21/10/2011. He heard my problem and says it is a hardware problem. He checked the serial no. of that printer and he told me to visit the nearest Service Centre as because it is in warranty.
After that the dated 25/10/2011 I visit your service centre at Kolkata. When I visit your Service Centre there are a Security Guard who enlisted my name and where from I visit the Centre in his Register Book ( which serial No. is 29) and give me a token No. -8. After 1 hour a man look like a cheater in that printer. He receive my printer and entered the service room for checking the problem and he told me to wait in the waiting room for a few times. After 5 minutes he called me again and says its warranty is void. I ask him what and why the warranty is void. He says “You try to repair it by some one look like a technician).”
I told him, assure him that I did not try to repair the printer by some one as because it is in warranty.
Sir, I visit your service Centre and seen that they already busy to repair that printer which is out of warranty because they get a huge money to repair the printer. I think that when he checked my printer he pull out a parts from my printer and replace it that printer which is out of warranty and wherefrom he get huge money.
I the valued customer ( a world no. 1 famous company HP) serviced by your service provider with a nasty manner.
I visited your service Centre at Kolkata for swallow cold reception, like convict and I returned to my home with a view and come into a conclusion that HP Printer either a bad product or your Service Provider is a witch or Wizard.
I also known that a reputed product pasted a sticker “Warranty void if seal is broken”, but it was unknown to me when he received that printer why he not checked that seal in front of me. Do you assure me it is cheating Case or not ? Do you assure me your Service provider is not a Cheater ? Do you assure me a customer whose product is in warrany can checked and try to repair by some one ?
Painfully I write to inform you that I became astonished, such a reputed and with a great expectation of owing a world famous trouble free product did not satisfy at all. My choice of purchase any printer in future will shift from another branded Company and I shall have to inform my friend circles not to purchase HP product in henceforth.
However my experience in brief disclosed. Don’t mind and awaiting your early or prompt initiation in this regard.
Yours faithfully
Partha Sarathi Patra
At- Silampur, P.S- Egra, Sub- Egra
Dist- Purba Medinipur
West Bengal
Mobile : [protected], [protected]