[Resolved] HP Pavilion DV5 - 1217AX — Worst Nightmare With HP Customer Care | |
I have bought my HP Pavilion DV5 -1217AX on 10th of May 2009 from Excite and from day one I started noticing problem with Battery which doesn't charge and the unit gets heated up faster which troubles me keeping my finger on keyboard. I called up with this issue to HP service center 3 times on this No:[protected] and spoke with Sahana, Divia & Manjunath and the case id: [protected] / [protected] / [protected]. The case is still open and these guys have guided me to Indiranagar HP service center where I have visited 2 times and Jayanagar 1 time, they kept giving me excuses instead of replacing the unit. I have bought the laptop thinking HP is a good brand but now I feel I have done the biggest mistake choosing HP. Don't forget to see the attachment where the HP service centers name and address, original bill and Name of the HP service center person "Mr. Ali's" address and phone number. If anybody can help great or my hearty suggestion of never go for HP, good to with Apple, Lenovo or Dell. Let me see if consumer court can help me in this regards if this matter doesn't sorted out within HP. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
i want to purchase dv5-1217ax hp pavillion laptop
Is it true ??
I was about to buy 2 from HP. So, I need to have a second though according to you guys.
Thanks for this warning mates and HP please take note of this as competition is tuff.
I was about to buy 2 from HP. So, I need to have a second though according to you guys.
Thanks for this warning mates and HP please take note of this as competition is tuff.
Hi Sooraj,
I agree with you. I own a HP entertainment series. It was all fine until the quick access button's power cord got cut. They said they'll replace the whole stuff. Ever since, all sorts of problems have cropped up. like overheating, periodic BIOS failures. Recovery Partition not working at time. They replaced the entire mother board and as of now, everything in that laptop, except HDD and CPU and 3D card and case has been replaced. But still the laptop overheats -> and switches off at times while using just Office 2007's Excel and Powerpoint for more than 3 hours.
And I got the understanding that the service is being outsourced to many small-time companies where people actually don't have any experience of troubleshooting. Once they unwired the DVD drive off at delivery.
And for the record: my laptop has been in the service center for more than 9 months for the last 1.7 years (since purchase). I've had enough with the service center.
The take home is as long as the Product "behaves" itself it's good - The minute you think of warranty or service your problems have just begun.
PS: My lappy is still with HP service center at the time of writing this mail.
Regards,
Barath
I agree with you. I own a HP entertainment series. It was all fine until the quick access button's power cord got cut. They said they'll replace the whole stuff. Ever since, all sorts of problems have cropped up. like overheating, periodic BIOS failures. Recovery Partition not working at time. They replaced the entire mother board and as of now, everything in that laptop, except HDD and CPU and 3D card and case has been replaced. But still the laptop overheats -> and switches off at times while using just Office 2007's Excel and Powerpoint for more than 3 hours.
And I got the understanding that the service is being outsourced to many small-time companies where people actually don't have any experience of troubleshooting. Once they unwired the DVD drive off at delivery.
And for the record: my laptop has been in the service center for more than 9 months for the last 1.7 years (since purchase). I've had enough with the service center.
The take home is as long as the Product "behaves" itself it's good - The minute you think of warranty or service your problems have just begun.
PS: My lappy is still with HP service center at the time of writing this mail.
Regards,
Barath
Hey Barath,
Sounds bad the way you are treated to get your lappy serviced.
I guess you should reach out to Richmond Circle branch office where the direct HP guys are on service only if you are from Bangalore.
Or the last option I see is to complain to consumer court.
After a months round around, I had got the letter stating that the entire unit can be replaced and with no delay I had bought acer from the showroom where from I had bought the HP Pavilion DV5 -1217AX showing the letter given by HP.
I am very happy with acer, its cheap and reliable, the HP costed me 42k and acer only 34k, the showrrom guys didn't refund me the remaining amount but they gave me a option of buying something else with the remaining amount.
I am happy, I play lot of movies, write dvd's, play high end video game withought a graphic card but it runs amazing, may be because of DDR3 ram of 3 GB's.
I hope you will get your problem solved in short time.
Thanks,
Sooraj.
Sounds bad the way you are treated to get your lappy serviced.
I guess you should reach out to Richmond Circle branch office where the direct HP guys are on service only if you are from Bangalore.
Or the last option I see is to complain to consumer court.
After a months round around, I had got the letter stating that the entire unit can be replaced and with no delay I had bought acer from the showroom where from I had bought the HP Pavilion DV5 -1217AX showing the letter given by HP.
I am very happy with acer, its cheap and reliable, the HP costed me 42k and acer only 34k, the showrrom guys didn't refund me the remaining amount but they gave me a option of buying something else with the remaining amount.
I am happy, I play lot of movies, write dvd's, play high end video game withought a graphic card but it runs amazing, may be because of DDR3 ram of 3 GB's.
I hope you will get your problem solved in short time.
Thanks,
Sooraj.
well i have been using this since a couple of months and I would recommend each and evry 1 never go for this laptop.. it looks marvalous but whats the use of a nice looking toy which cannot perform in a real world... so what i am saying is this battery takes 5 hrs to charge .. can u belive it... and sometimes its only stuck on" 45% say let it be 80% or 10% .. wont go ahead of that.. let me reseat the battery or the F#### cord... no result ... well what i want is a complete replacement of this systenm.. as I stay in mumbai and Hp service centre is jus couple of miles away ... i am gonna get this issue fixed... issue fixed... yay .. no problem now... but guess what ... the same problem arises again and i am sick o[censored]sing this laptop.i have a high end desktop with amd black edition quad core @3.4 ghz and also a toshiba laptop whjich my mom usues gradually... but i have paid 45 grands for this piece of and it should work.. bieng a fan of amd i purchased dv5 1217 ax... but never knew battery would be the issue... i have to take this out for my presentation.. as i am in 1st year MBA from IIMS ... just a warning to those who plan to buy this ... its only the problem with the battery .. rest everything works absolutely fine ...but not fit for high end games as amd turion is ment for multimedia.. NOT GAMES.
Its best i[censored] "GIVE UP".
I have purchased HP DV5 1217AX laptop and its a nightmare.My laptop was costliest and good for nothing as compared to what my friends have got.
Very poor battery backup and battery life. But that's something which is manageable (u can plug it in all the time).
Star attraction is the "overheating and shutting down issue" .Now.. what can you do if your system shuts down..??
Heats up so quickly while internet browsing through data card or wired connection.WiFi connection is like cherry on top.
I've been to service centers they keep on saying "sir their was lot of dust inside causing it to overheat".. Surprisingly my flatmates don't face this issue with their laptops bcoz all the dust of my house goes inside my laptop only bcoz dust particles love HP1217AX :P :P i think I have to go to outer space to use this crap in dust free surrounding.
Bottom line is:
1- This laptop does not have efficient cooling mechanism to cool down its processor causing it to shut down in 15-20 min if CPU usage is 50% or more. (Its like having a FERRARI fixed with poor tyres which burst if you speedup a little :D)
2- Cooling fan and other stuff doesn't work on this one.( I suggest not to buy and spend some more money for this crap)
3- I think amount of thermal grease applied on processor is not sufficient.( this is what I think but I expected HP guys to do better than me and find a solution)
4- Its design for air intake is faulty, as its from bottom which is narrowed if you place your laptop on a flat surface.
HP SHOULD BE ASHAMED FOR NOT TAKING ACCOUNTABILITY FOR THE FAULT and FOR BEING UNABLE TO FIND A PERMANENT FIX FIR THIS ISSUE.
I have purchased HP DV5 1217AX laptop and its a nightmare.My laptop was costliest and good for nothing as compared to what my friends have got.
Very poor battery backup and battery life. But that's something which is manageable (u can plug it in all the time).
Star attraction is the "overheating and shutting down issue" .Now.. what can you do if your system shuts down..??
Heats up so quickly while internet browsing through data card or wired connection.WiFi connection is like cherry on top.
I've been to service centers they keep on saying "sir their was lot of dust inside causing it to overheat".. Surprisingly my flatmates don't face this issue with their laptops bcoz all the dust of my house goes inside my laptop only bcoz dust particles love HP1217AX :P :P i think I have to go to outer space to use this crap in dust free surrounding.
Bottom line is:
1- This laptop does not have efficient cooling mechanism to cool down its processor causing it to shut down in 15-20 min if CPU usage is 50% or more. (Its like having a FERRARI fixed with poor tyres which burst if you speedup a little :D)
2- Cooling fan and other stuff doesn't work on this one.( I suggest not to buy and spend some more money for this crap)
3- I think amount of thermal grease applied on processor is not sufficient.( this is what I think but I expected HP guys to do better than me and find a solution)
4- Its design for air intake is faulty, as its from bottom which is narrowed if you place your laptop on a flat surface.
HP SHOULD BE ASHAMED FOR NOT TAKING ACCOUNTABILITY FOR THE FAULT and FOR BEING UNABLE TO FIND A PERMANENT FIX FIR THIS ISSUE.
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Overall I am happy with my HP laptop. It functions brilliantly. No regrets there. But I wish the Service Center guys were more helpful. Its a real pain in the rear to get proper service from them even if its under warranty.