[Resolved]  HP Pavilion DV6226TX — Moronic Chat Advise - HP TOTAL SCREW UP

My Notebook (HP Pavilion dv6226TX) was having dificulity reading some of the DVD's my friend had gifted me. I contact HP TOTAL CHAT (JOKERS) to understand the reason. One of the super JOKER by the name of Bryce took the onus on him to set me free of this little misery and asked me to uninstall the CD/DVD drive... I followed him blindly ... and later when I couldn't see the device in Device Manager, the JOKER asked me to follow this link [http://h10032.www1.hp.com/ctg/Manual/c00737799.pdf]. To my surprise it was a link to some assistant directory page 110 on how to open your CD/DVD drive. I refused and the JOKER asked me to piss off to the near service centre. When asked to mail me the details for the chat the JOKER fobed me and gave address to some center 4000 miles in south. Pathetic service... to say the least.
I am not sure what to do... don't have time to run around... may be would have to take a day off and see if service centre can help or they are another bunch of JOKERS having a unique way to set you free of the little miseries and ...

Session Id for the chat -[protected]