HP Pavillion DV6 - 3208TX — Unprofessional behavior , procrastination and disrespect for its customers

Address:

Haryana

I need your help. I had recently purchased an HP Pavilion notebook.Within 6 months from its purchase date, the laptop stopped functioning and it turned out to be a hard disk error. I was told the hard disk and the fan will be replaced and that I will be sent some recovery DVD's to install the operating system. The hard disk and the fan got replaced alright, but after 7 days of wait, i received wrong recovery DVDs. Then again the order had to be placed for the correct versions, causing further delinquency. And yet again after 20 days of total delay I again received the wrong DVDs'. This case was then transfered to Intarvo HP service center Gurgaon. After much wait and delay they did send their engineers who tried to install the operating system using the second set of DVDs' but failed in doing so, which they then themselves confirmed were the wrong set of recovery DVDs'. (One of the engineer's also agreed that a lot of time has been wasted on this case, and that they should have taken care of it earlier)They then took my laptop to their service center for further investigation. I'm surprised that in spite of having the laptop ( that gives you all the info that an engineer needs) ,they were not able to find out the exact reason as to why they are not able to install the operating system!

Not just this they again placed the order for the third time and after more 7 days of delay, their engineer finally took out the time to install the software, but was not able to do so again, due to some error. It turned out, they sent the wrong recovery DVDs' again! (for the 3rd time, total time span - its been over a month)

Then this specific engineer took the effort to reach out to their bangalore service center and give them the feedback. He said that "They have now decided to elevate the case, This will take maximum 4 days, and we will be able to solve your problem". Today i.e on 13th Oct 2011, I called up the manager of this Intarvo branch and he asked for some cutomer ID when i tried to express my anguish,( I was obviously not provided with any consumer ID) when I said i dont have a consumer ID, he bluntly quoted "Then I can't help u , sorry"! and disconnected the call!

This is the way how HP treats its customers inspite of being under the warranty period. I regret the day I bought this HP product. I have gone through so much of trouble because of their unprofessionalism.They are least bothered to hear you out, they have a very bad way of handling cases , they have no respect for consumer's time and money, they impart wrong information most of the time. They like to procrastinate, and are not concerned about the customer. They behave in a rash, disrespectful, and in a very rude manner which is simply unacceptable! I had to write in constant e-mails and had to personally follow up with their service center in banagalore, cause otherwise they were leased bothered.

The delay, imparting of wrong information, not imparting the entire information all as been caused from their end and I'm bearing the brunt. I have been very patient until now.... but that has just not helped me at all.. There has been procrastination and my case has not been handled well. I have an exam for which I need my laptop to study, and here I am with a laptop that does not have an operating system!

The guy whom i spoke to is Rohit Jha , his number is