[Resolved] HP Petroleum — WRONG FUEL FILLING AT COMPANY AUTH, PUMP

devang laheru

Address:

Kutch, Gujarat

Dear HP petroleum Co Ltd,

Myself Devang Laheru, from Gandhidham, Gujarat. I have my own car Hyundai Santro GJ3CR-7940. I am working as Area Manager, in Tata AIG General Insurance Co Ltd, Gandhidham for entire kutch.

I m regular & loyal costumer of filling Petrol from HPCL company pump-authorised stations.

Today 7.30pm i return from Bhuj to Gandhidham & also i need to reach at my home in Rajkot, Gujarat for my son's health checkup.
After 20-30minutes from Bhuj i reached at-Ratnal, Taluka-Bhuj at approx 8.15-8.20pm. When i turned to petrol pump there were 3 raws of pump stations.

I entered on 2nd raw of the station & asked for filling petrol of Rs. 500/-. but the filler man were not checked or confirm me wheter i want to fill petrol / diesel.

I was also not confirmed because Hyundai Santro is PETROL car.

After 1-1.5km distance my car stucks on highway, i was surprised why it happend after filling petrol at Company Auth pump!

I draw my car to petrol pump what they filled or mixed in my car! Highet of the story no 1 was ready to say who filled DIESEL instead of PETROL.
No manager of the company was available at pumping station. There was a name of manager Mr. Baldevsinh, also not called me for any sympathy for wrong filling fuel in my car.

He was calling his relatives of knowing people & asked them to take care myself.

I think it is 100%negligency from your management.

I called at your Rajkot office[protected] & informed my hard position, but securityman said sorry, no one will attend me now.

Dear Sir, due to this i couldn't reached home at Rajkot for take care of my son's health.

I have filled complaint at your Ratnal-Taluka, Bhuj company authorised pump, receipt no. 5, dated-30.8.12

I thank to all that people who were taking care me for tea & dinner at 11pm (midnight)

This is the time i reach at my Gandhidham.

I think you should take action on the same.

wait for your revert on the same.

i m small customer of HP but my request are not minimize. Hope your action will give us on position to continue trust with HP.
Jai Hind!

Devang laheru
[protected], devang.[protected]@tata-aig.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kulbhushan singh

from Mumbai, Maharashtra

HP Petroleum — arrogant nature

Dear All

1. A day prior i was travelling thru pathankot and i had less pressure in the tyre, so i just went to this Petroleum pump of HP, MOHAN DAS AND SONS, DAMTAL. i requested him to fill some air but not only this pump has been non functional since long time the attendant was arrogant and so was the manager.

2. I asked him to provide me with the complaint register he refused to do so, although it was not big matter, infact all petrol pumps in that pathankot bypass starting from madhopur had no air filling system non functional. what was alarming to me was the arrogant behaviour, lack of positive attitude towards customers and so was the interest in keeping the component active.

3. I hope my complaint will bring some good to the coy and they will provide some good services which will change the opinion about them, just giving good ad doesn`t make an impression.

regards
kulbhushan
[protected]

jackiee121

from Mumbai, Maharashtra

HP Petroleum — closing of petrol pump after 12 at night

this complaint is for the reason that we have only 1 petrol pump in our city and then also they close their petrol pump at night on 00.00 am .we the people of this city gets a lot of problem.we have to push our vehicle.from a long distance if petrol is over .

so please take a strick action

kali_prashant

Very bad management of the HP petrol pump all over India we should stop filling petrol at HP outlets!