| Address: | Dehradun, Uttarakhand |
Undersigned have purchased a HP Pro Book 4320S (13.3”) in July 2010 at a cost of Rs. 52,450.00 from M/s Stretegic Marketing, Dehradun, the authorized Service partner of HP in Dehradun. Despite of several requests, the above supplier not only refused the following but his behaviour is also not customer friendly-
1. The size of carry case supplied with the note book is very large in comparison to the size of the note book (13.3”) and unable to hold the notebook safely. It is understood that the smaller note book has been purchased for specific purposes and reasons and the appropriate size of carry case should be provided. The above supplier has refused to supply the appropriate carry case saying that HP does not provide such carry cases while HP itself supply carrycase model no. AT892AA for 14” notebook.
2. The note book has been purchased with 3-Yr. extended warrantee but no supporting document has been provided of this intent neither this warrantee is available on HP website.
3. The OS installed in the notebook is not working in a proper way. The problem has been intimated to the vendor several times but there is no response from his end till date.
RP Raturi
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