[Resolved]  HSBC — Creditcard

Dear Sir / Madam,

My Name is (Sur Name) Ravuri, (Name) Srinivasa Rao. Since march 2008, I am working in Dar Es Salaam, Tanzania as Chief Operating Officer for Bidco Oil & Soap Limited and my contact number is +[protected] on two years work permit (Permit is valid up to March'2010)

Two weeks back when I applied for Housing Loan I was informed in CIBIL report there was an write off of Rs.71, 469 is written off as bad debts as non payment. While contacting HSBC through e mail requesting them to provide the transaction details they are repeatedly sending same misleading mail again and again which says "We can not delete your entry". I am not at all requesting them to delete my entry infact I am challenging them it is their mistake of showing the write-off wherein I have paid all my dues. If all the transaction details are provided I can prove them wrong. Also I have two more credit cards with the same bank. If I am not paying will not they chase me over mails (as I have all monthly credit card communication from HSBC which proves that they have my mail ID)

For your benefit given below is their reply & below is my mail. Pl do justice.

HSBC Reply:
From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card: 7577 (KMM4238933I123L0KM)
To: "Srinivas" <[protected]@yahoo.com>
Date: Friday, July 3, 2009, 11:44 AM


Dear Mr. Rao,

Reference Number:[protected]

We refer to your email dated 02 July 2009 regarding your HSBC Credit
Card.

We wish to clarify that, as per guidelines, banks are required to share
the data of their customer/s repayment behavior with CIBIL on a monthly
basis. Banks are not authorized to delete or remove a customer/s record
completely. Hence, we express our inability to accede to your request.

Please feel free to write to us for further clarification.

Yours sincerely,

Rebeca Rizwan
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited
[protected][protected][protected][protected]----

My Original Mail:

From: Srinivas <[protected]@yahoo.com>
Subject: HSBC Credit Card [protected]
To: [protected]@hsbc.co.in
Date: Thursday, July 2, 2009, 5:47 PM

Hi,

Pl go through the all the correspondence below.

1. Mail from cibil to me saying there is write-off in your (HSBC) books for some amount
2. My complaint to HSBC saying all the due are paid and nothing is outstanding
3. HSBC wrote me saying they have not received payment that is the reason they had to write-off the outstanding
4. Mail from me saying I had paid all the amount due fro me. There is no single paisa which is outstanding. Hence requesting all the transaction details to enable me to prove that I have cleared all the dues. Also incase I am defaulting the payment howcome I am using two HSBC credit cards (even now) and you are not able to follow up with me.

So far I have not received any communication from you. Grateful if you can organize to send me all transaction details for the above mentioned Card (How that much outstanding arrived) to enable me to prove my all payments to you.

Hope to get the details as soon as possible.

Thanks & regards,
R.Srinivasa Rao
pan Card.No:ABMPR 8637 D
DOB: 02.03.1968



--- On Wed, 7/1/09, Srinivas <[protected]@yahoo.com> wrote:

From: Srinivas <[protected]@yahoo.com>
Subject: Re: Your HSBC Credit Card 7577 (KMM4217804I123L0KM)
To: "HSBC INDIA NET" <[protected]@hsbc.co.in>
Date: Wednesday, July 1, 2009, 11:46 AM
Dear Ms.Queen Banerjee,

Thanks for mail.

There is some mistake happened some where. I am One hundred percent sure we have cleared all your dues. Since I need to prove that all dues are cleared request you to organise to send all transaction details of this card to enable me to come with proof of all due clearance.

Credit card Number: [protected]
Please do the needful at the earliest.

Thanks & regards,
R.Srinivasa Rao
pan Card.No:ABMPR 8637 D
DOB: 02.03.1968

--- On Wed, 7/1/09, HSBC INDIA NET <[protected]@hsbc.co.in> wrote:

From: HSBC INDIA NET <[protected]@hsbc.co.in>
Subject: Your HSBC Credit Card ***7577 (KMM4217804I123L0KM)
To: "Srinivas" <[protected]@yahoo.com>
Date: Wednesday, July 1, 2009, 9:03 AM
Dear Mr. Rao,

Reference Number [protected]

We refer to your email dated 30 June 2009 regarding your HSBC Credit
Card.

Our records reflect that the card has been closed by the bank with
effect from 30 November 2007 and the outstanding on the same is INR
0.00. If the card is settled as per the settlement agreement the details
will be updated in the CIBIL records as "Written off".

Please note that Written-off" is the point at which the creditor writes
off the account balance as a "bad debt." It usually happens after six
months of non-payment. Our records reflect that your card account has
been written-off and has been zeroised by bank .Thus accordingly the
data has been submitted with CIBIL .

As per Reserve Bank of India guidelines, we provide credit information
relating to our Credit Cardholders to Credit Information Bureau ( India )
Limited (CIBIL) on a monthly basis. The information provided reflects
the status as at the previous month-end and includes information
regarding whether the Credit Card account is regular or delinquent.

Hence your card status is reflecting as Written off. Further we wish to
clarify that, as per guidelines, banks are required to share positive
and negative data of their customer's repayment behavior with CIBIL on a
monthly basis. Banks are not authorized to delete or remove a customer's
record completely.

We have arranged for our officer to contact you regarding the
outstanding on the card, and they shall contact you at the earliest.

Please feel free to write to us for further clarification.

Yours sincerely,

Queen Banerjee
Customer Service Executive
The Hongkong and Shanghai Banking Corporation Limited



[protected][protected][protected][protected][protected]

Dear Sir / Madam,

I had HSBC credit card number: [protected] which was closed after paying all the dues. Also presently also I am having HSBC creditcard and a loan which is paid on time without any issues. For your verification my details are

Name: Ravuri Srinivasa Rao
DOB: 02.03.1968
Pan Card: ABMPR 8637 D

Presently I am working as COO, in Bidco Oils based at Dar Es Salaam, Tanzania (E.Africa).

Last week when I applied for housing Loan I was informed that above mentioned card is having some issues. I wrote to cibil and get the information which is pertaining to the HSBC card (Mail from cibil is given below)

I tried to reach all your HSBC numbers but of no use one is giving another number and I am calling them in circle but of no use hence writing to you to solve my issue.

Concern: I have paid all the dues without any default then why outstanding is showed as written off. Can you calrify me please.

please treat this urgent.

Best regards,
Ravuri Srinivasa Rao


Last week when I so


[protected][protected][protected][protected][protected][protected]-----
From: <[protected]@cibil.com>
Date: Tue, Jun 30, 2009 at 9:07 AM
Subject: Re: Fw: Re: My Credit Rating - Control No. 39.73.65.193, Id No.HF 63071109, DOB 02.03.1968.
To: Srinivas <[protected]@yahoo.com>



Dear Sir,

With reference to your mail, please find the status of the control number 39.73.65.193 as follows:

AccountNum: [protected]
Reported By: HSBC
Account Type: CREDITCARD
Ownership: INDIVIDUAL
Date Reported:[protected]
Open Date:[protected]
Amount Overdue:0
Account Status: Written Off

AccountNum: [protected]
Reported By: ICICI BANK
Account Type: CREDITCARD
Ownership: INDIVIDUAL
Date Reported:[protected]
Open Date:[protected]
Amount Overdue: 6, 207

Regards
Neeraj Amin