HSBC — Inter departmental goo[censored]p between banking and credit card depts

I submitted a standing instruction on June 20th at Jayanagar branch (which is actually in Basavanangudi), for automatic transfer of credit card bill in full from my savings account to the credit card department. I was given assurance at front office that impending payment transaction on July 1st will be taken care by this request. Well, the Chennai back office sat on my requisition, nothing happened, I did not get the customer alert from the HSBC on payment not happening, may be because the due amount for that month was only in Rs. 300+. But, after that, by June 10th, I made new chare offs Rs. 92K and Rs. 4.11 K, now the collection department woke up and started calling me for minimum payment. My explanation to them as the mess of at HSBC end fell on deaf ears as they catagorically said their job is to collect, and it is of any concern to them to solve customer problems. I went to the front office and lodged a complaint, Ref #[protected], the customer rep called many numbers in Chennai to fix the problem, noone picking the phone, she even showed me how my application is stuck in their electronic records because no one in Chennai is actioning on it. She requested a new standing instruction submission as she lost faith in processing the old one herself, I submitted new one as a replacement to the old one with necessary comment on it, now the argument from idiotic customer service is that they are honoring the new submission which is beyond payment date, and none in HSBC are owing up to the original mess they have creatd by not processing the original request. I lodged one more complaint at customer service, Ref #[protected], still no action, but collection department calls me on average three times a day literally harassing me and ignoring complaints that are not actioned. Yesterday, I wrote to grievance cell, still no action, yet a single soul has not called me to fix this problem, no one has clue or authority to solve the problem, those who have authority are in deep slumber or busy playing golf games, the entire beuracratic machinary of HSBC is under the impression that they can get over this issue by hood winking me and brow beating me. Today, I called the customer service to lodge a new complaint for inaction on first two complaints, clearly the rep was dodging to take a new complaint, I had to disconnect the call after being put on indefinite wait. There is no one left in HSBC who can solve this small problem with common sense and courtesy, a mess created by themselves, everyone hiding behind beuracracy and self interests, complicating the problem every day, the harassment of collection department escalating everyday. Need help. Regards