[Resolved]  HSBC — Overcharge on Credit Card

Reminder-10



I am in receipt of your monthly statement of account of credit card

Showing total payment due as Rs 15159.63 whereas undersigned is suppose

To repay last (12th) EMI of Rs 7120 of loan (Principal-Rs 80000 + Interest – Rs5440

Total Rs 85440), 11 EMI’s have been paid in time 12th EMI will be paid by due date

i.e 2nd November 2009.



In spite of my writing 9 reminders you have not settled the issue and again

Have shown excess payment of Rs 8039.63,which undersigned is not paying as

Legally I am not suppose to pay .



For your information I have moved grievance redressal cell for sorting out this

Matter, trust it will be settled in my favor.



AD Singh









REMINDER-9



Dear Customer Service Executive



I am in receipt of your reply to my Reminder-8 and I have gone through the contents of your mail.

I once again repeat for the sake of clarity that I have availed your loan offer for INR 800000 in

12 installments of INR 7120 ( This includes interest component of INR 5440. First of all I had never

Applied for a Platinum card , my gold card was upgraded to platinum card & at the time of conversion

I was told that EMI’s of loan amount will be converted to the Platinum card . I fail to understand

Why & with whose permission it has been converted into a single Transaction – How can you arbitrarily

Do so without the consent of customer ? I do not buy this arbitrary decision taken by you when you

Have charged intrest for 12 EMI’s . You have committed a mistake therefore , you take the corrective action.



I had never accepted the(SLOP) of 3 months offer given to me , you think customers are fools ?

They will repay the loan of 12 months EMI’s in 3 months EMI’s by paying intrest for 12 months.



I am repaying EMI’s of INR 7120 , 7 EMI’s I have already paid & remaining 5 will also be paid on due dates.

In my monthly statements you are charging interest on over due Etc etc. in spite of my follow up

Nothing seems to have moved at your end.

I am pained to know how customer are treated by you . I work for a company where customer satisfaction in

Above anything & we have got JD Power first prize for customer satisfaction



Finally I am advising you to set right the things failing which I will be compelled to resort to legal course

Of action .



Hope good sense will prevail



AD Singh

[protected]







Dear Mr. Singh,



Reference Number –[protected]



We refer to your email dated 29 May 2009 regarding your HSBC Credit Card.



We observe from our records that you have availed the Cash on EMI on your Gold Card (Equated Monthly Installment) for 12 months. However the same was converted into a single transaction when the card got up graded to Platinum card.



We observe from our records that a Special Loan on Phone (SLOP) of 3 months installment was offered to you on 02 March 2009 with the monthly installment of INR 21342.01.



Please note that we do not have any options regarding converting the entire outstanding into EMI (Equated Monthly Installment) as per the banks norm.



Please feel free to write to us if you require further clarification.



For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in



Yours sincerely,



Christine Wang

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited







[protected][protected]-

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[protected][protected][protected][protected]

From: adsingh [mailto:[protected]@jkmail.com]
Sent: Friday, May 29, 2009 3:11 PM
To: '[protected]@hsbc.co.in'
Cc: [protected]@jkmail.com
Subject: Grivance Settlement
Importance: High



Reminder-8





I regret to inform you that in spite of sending 7 reminders and personal follow-ups with your customer care representative the matter stands unresolved as on date.



I am in receipt of your statement for the period 11th April, 2009 to 10th May, 2009 showing the total payment due of Rs. 45,891.41 wherein finance charges, service tax etc. etc., have been charged.



Finally you may note that I had taken a loan of Rs. 80000/- in 12 EMIs of Rs. 7120/- each works out to Rs. 85440/- (Rs. 80000 + Rs. 5440/- interest part). I have already paid 6 EMSs of Rs. 7120/- and I am obliged to pay the remaining 6 installments of Rs. 7120/- amounting to Rs. 42720/- and not Rs. 45891.14 as mentioned in your above referred statement.



This issue has not been resolved inspite of reminders and personal follow-ups.



Please do let me know in case you do not agree to the above so that I can proceed for a legal action against you. Please treat this as most urgent.



AD SINGH



Dear Mr.Singh,



Reference Number[protected]



We refer to your email message dated 16 February 2009 regarding cash

on EMI of your HSBC Credit Card.



To maintain confidentiality and security of your personal information, we request that you do not mention your account or credit card number in any email, as it is an unsecured form of communication.



We regret for the inconvenience caused.



We regret that your experience were not reflective of the professionalism with which we ought to serve our customer.



Further we would like to inform you that at the time of card upgrade the cash on EMI of INR 80000 for 12 months EMI has been converted into single transaction, hence to convert the same in to EMI again we request you to revert in secured mode by using your internet banking facility or can contact our phone banking department to enable us to assist you further.



Please feel free to write to us if you require further clarification.



For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in



Yours sincerely,



Debika Mukherjee

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited

[protected][protected]-












[protected][protected][protected][protected]

From: adsingh [mailto:[protected]@jkmail.com]
Sent: Wednesday, February 18, 2009 5:38 PM
To: '[protected]@hsbc.co.in'
Subject: FW: your card number ****9961 (KMM2808908I123L0KM)
Importance: High



REMINDER-7



Customer Care Executive



I am in receipt of reply to my Reminder-6

I have to state the following :



A)Loan of INR80000 was given to the undersigned in 12 EMI’s of INR7120 each,

Therefore total amount payable including intrest works out to INR 85440 &

I am suppose to repay the total amount in 12 EMI’s.



B)When my Gold Card was upgraded I was informed by Bank representative that

All outstandings including loan will be transferred to the Platinum card

And remaining amount will be recovered in balance remaining EMI’s.



C)How can your Bank convert the remaining EMI’s into a single transaction

Arbitrarily.I am not at all agreeable to this . Moreover when I am required

To repay the loan in EMI’s with intrest why I am being asked to repay in

Lump sum.



D) I am in receipt of credit card summary of Gold card showing CR ofINR56960

(8 EMI’s of INR 7120). I am in agreement to repay the above amount in 8

Instalments.Statement is placed below for your ready reference.



E) I am also in receipt of Platinum card statement showing net outstanding of

INR67744.79 , which is totally incorrect & I am not at all agreeable to pay

This amount.Therefore, you are advised to recheck my account .



F) In your reply to my Reminder-6 you have suggested the undersigned to contact

Your phone banking department . I have suffered enough & I will not contact

Anyone further . I will repay remaining 8 EMI’s OF INR 7120 each on monthly

Basis.I suggest you not to charge any Finance charges etc on remaining EMI’s

In future . In case you are not willing to do so you may refer the matter to

An Arbitrator or to the court.



Arvinder Deep Singh

Contact-[protected]







MRA RVINDEDRE EPS INGH

XXXXXXXXXXX

XXXXXXXXXXX

XXXXXXXXXXX

PAYMENT SUMMARY

due

09 MAR 2009

.

' :3tafer.r.xe,ip1et riod

16JAN2009 To 15FEB2Q09

Prima+ eard number

54XX XXXX XXXX 7929

payrnent dde (Rs.)

0 0 0

Tota| Fayment due {Rs,)

000

Ac.fp.flntn umber

54XX XXXX XXXX7929

HSBC GOLD

Please make all cheques / demand drafts duly crossed, payable to "HSBc A/C

your 16 digit credit card number" and wflte your NAI'IE and CONTACT

TELEPHONE NUMBER on the reverse of lhe Instrument

Credlt }iriri.t {R9;} tl

200,00000

caah timit (Rs,)*

120.00000

+Cash lrmrt avaliabllity is subjed to the availabilitY of the total credit limit

Prease exartne your statement immed,ately. All contents of the

statement will be deemed to be correct and accepted by you, unless you

Inform us of anv drscrepanctes wrthrn the sard prescribed period For

details Dlease refer f"lost ImOortant Terms and Conditions.

t

contact detaits updatei Tel No. rT_rTT_rr-l

(PAYMENT SLIP to be detached and returned wrth cash payments)

S ] A N TS DME T H I NNT E W

0r 3 ir:oimur prrchiat ol Fs :,000

irrns and CcrJirons dPPl!

A[fOUltT {Rs;}

8,06?0 0 cR

8,062 00

7,120 00

7,120 00 cR

56,960 00

56.96000 cR

0 0 0

0 0 0

56,960 00

0 0 0

TRANS*EffION DETAILS

OPENING BALANCE

PURCHASES & INSTALLMENTS

lnterestR ate applicable: 3 10o,/po m (37 zookp a)

54XX XXXX XXXX7929 ARVINDER DEEP

PRINCIPAL DEBIT ADJUSTMENT

CASH ON EMI

4TH OF I2INSTALLMENTS.

INSTALLMENT LOANS

CASHONEN4-T6 0 0 1 2 - 3

41H OF 12 INSTALLMENTS

CASH ON EMI

TOTAL PURCHASE OUTSTANDING

TOTAL CASH OUTSTANDING

TOTAL BALANCE TMNSFER OUTSTANDING

TOTAL LOAN OUTSTANDING

NET OUTSTANDING BALANCE

DATE

1 TJAN

1 4FEB

1 4FEB

15FEB

ACCOUNT SUMMARY

of"€rring h,AlanqetR s.)

8,062.0c0R

TFr fies6A;e'a$S,errh sfddibfR :6;)n;

15,182.00

Payments & other credits (Rs )

7,120.00

Net Outstanding Balance (Rs.)

000

REWARD POINT SUMMARY

i::i:*' **{ii3t'tr'lr 'om

crudiX card

Rs. 250 G**$r Back*

on every Balance Tran#er'on-EMl transadion

on HSBC's Internet Banking

Offer vslid till 31 Msrch 20Og "-GrN rsi rli Ccridrtij r::ra pp y

balancE Earned Redeemed Closing balance

With eff&t from 05 March 2OOg, the Late Payrcnt Foes lvlli be /evlse{t 1o 50o' of Mhinwm

Arcut,t Due( subiect to a minimun ot Rs 4A0 & a maxirnun oi Rs 750 lnr month)

Message

l o f l

Dear Mr.Singh,



Reference Number[protected]



We refer to your email message dated 16 February 2009 regarding cash

on EMI of your HSBC Credit Card.



To maintain confidentiality and security of your personal information, we request that you do not mention your account or credit card number in any email, as it is an unsecured form of communication.



We regret for the inconvenience caused.



We regret that your experience were not reflective of the professionalism with which we ought to serve our customer.



Further we would like to inform you that at the time of card upgrade the cash on EMI of INR 80000 for 12 months EMI has been converted into single transaction, hence to convert the same in to EMI again we request you to revert in secured mode by using your internet banking facility or can contact our phone banking department to enable us to assist you further.



Please feel free to write to us if you require further clarification.



For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in



Yours sincerely,



Debika Mukherjee

Customer Service Executive

The Hongkong and Shanghai Banking Corporation Limited

[protected][protected]-

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[protected][protected][protected][protected]

From: adsingh [mailto:[protected]@jkmail.com]
Sent: Monday, February 16, 2009 5:22 PM
To: '[protected]@hsbc.co.in'
Subject: FW: your card number ****9961 (KMM2808908I123L0KM)
Importance: High



REMINDER-6

Customer Service Incharge



Further to my Reminder-5 , I have received Card statement Showing a debit balance of INR 67744.79.

I am not only shocked but equally concerned how customers are being dealt by HSBC . I am trying to

Settle the issue by paying all legitimate dues , perhaps this is being taken as my weakness . In my last

Five reminders I have very clearly mentioned my grievance by giving all facts & figures – I regret to note

That no one has even bothered to read & provide help .

I am making last attempt to make you understand issue pending as on date :



1- I took loan of INR 80000 to be repaid in 12 EMI’s of INR 7120 (INR 85440 in 12 months)

2- I have paid 4 EMI’s of INR 7120 last being on 1st FEB 2009, therefore , I have repaid total

amount of INR28480 leaving a balance of INR56960 .

3- In card statement a debit balance of INR65195.75 is shown whereas it should be INR 56960.

4- Loan of INR80000 was given in 12 EMI’s & intrest for 12 months has been charged in EMI’s

On what account Finance charges of INR 2268.48 and Service tax of INR280.38 has been charged ?



I want to clarify once again that I have to repay INR 56960 in 8 EMI’s of INR7120 & not a penny more.

Therefore for the last time I am advising you to rectify mistake at your end and confirm the status to

The undersigned, failing which I shall take the matter to Grivance cell & claim damages for harassment.



Please reply to enable me to take further course of action.



Yours Sincerely

Arvinder Deep Singh

Contact- [protected]








[protected][protected][protected][protected]

From: A D Singh [mailto:[protected]@jkmail.com]
Sent: Saturday, January 31, 2009 4:24 PM
To: [protected]@hsbc.co.in
Subject: Re: your card number ****9961 (KMM2808908I123L0KM)
Importance: High



REMINDER-5

Customer Service Representative

On reciept of Statements of both cards ***7929 and ****9961 for the perion Oct-08 to Dec-08
& also the latest Platinum card Statement showing credit of INR 8062 and INR 5520
I will revert. In the mean time I am depositing an amount of INR 22281.92 as worked out in
my Reminder -3 (placed below for ready reference) .
Trust my latest Platinum card statement will show all the adjustments & I will be charged 5th EMI
of outstanding loan only as all other outstandings have been sorted out & am not using card till such time
I recieve statement with necessary corrections / adjustments.
Yours Sincerely

ARVINDER DEEP SINGH
[protected]

Your card number ****9961and ***7929 (KMM2830908I123L0KM)
Date:
Sat, 31 Jan 2009 13:48:59 +0800 (HKT)
From:
HSBC INDIA NET <[protected]@hsbc.co.in>
To:
A D Singh <[protected]@jkmail.com>




Dear Mr. Singh,

Reference number[protected]

We refer to your message dated 30 January 2009 regarding your HSBC
credit cards.

Our records reflect that the outstanding on your gold credit card was
transferred to your platinum card. For statement dated 10 January 2009
there was an outstanding of 101,532.20 and the due date for the same is
02 February 2009. At present there is an outstanding of INR 87500.76 on
your card number****9961.

We have dispatched paper statements to your mailing address from October
2008 to January 2009 for both your cards. The same will be delivered to
you within seven working days.

We have also dispatched e-mail statements to your personal e-mail id
[protected]@jkmail.com for the said period. The same can be viewed by you
within twenty four hours.

Once you have received the same, please feel free to write to us if you
require further clarification.

We also wish to clarify that due to our system upgrade in November 2008,
the outstanding for statement dated 15 December 2008 on card
number****7929 was reflecting as INR 79262.19 as the same includes the
cash on EMI installments yet to be paid to your card account however the
amount that needed to be paid was INR 8,062.19.

An excess credit of INR 8062 was transferred from ****7929 to ****9961
on 17 January 2009. Hence there us now an outstanding of INR 87500.76 on
your card number****9961.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Georgina Sum
Customer Service Executive
Hong Kong and Shanghai Banking Corporation Limited
[protected][protected]

A D Singh wrote:

REMINDER-4

Customer Service Executive

What I want is mentioned in my Remider-3 dated 29 th February 2009
clearly in simple English , Read once again you will know what is required from your
Bank.
Perhaps you do not want to resolve issues raised in Reminder-3 , you are sending
vauge & meaning less mails to me.
I once again advise you to understand the issue in totality & settle it.Once you
will understand the issue you will know whole fault & negligence has taken place
at your end & instead of accepting your fault you are not sending proper reply &
information.
Please look into & reply issues raised in Reminder -3 immediately to enable me
pay my dues before due date i.e 2nd FEB, 2009.

Look forward to your immediate response to my issues Not a vauge mail please.

Arvinder Deep Singh
[protected]


Your HSBC Credit Card ****9961 (KMM2824689I123L0KM)
Date:
Fri, 30 Jan 2009 13:55:33 +0800 (HKT)
From:
HSBC INDIA NET <[protected]@hsbc.co.in>
To:
A D Singh <[protected]@jkmail.com>




Dear Mr.Singh,

Reference Number[protected]

We refer to your email dated 29 January 2009 regarding outstanding of
your HSBC Credit Card.

To maintain confidentiality and security of your personal information,
we request that you do not mention your account or credit card number in
any email, as it is an unsecured form of communication.

Our records reflect that the entire outstanding of your HSBC Gold card
has been transferred to your HSBC Platinum card after upgradation of
card. Hence " PRINCIPAL DEBIT ADJUSTMENT " of INR 79262.19 reflecting
on 05 January 2009.

We wish to inform you that as per 10 January 2009 statement your credit
card outstanding is INR 101532.20 and payment due date is 02 February
2009.

We request you to confirm if you need any statement for your HSBC credit
card.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Tanmoy Goswami
Customer Service Executive
Hongkong Shanghai Banking Corporation Limited




A D Singh wrote:

Reminder No-3

Customer Care Executive

This has reference to my previous mails on this subject (attached below for your reference)
None of the issues raised by me have been responded in any of you mail, perhaps you have
conveyed what you had to without even reading my mails.
I am pained to know a Bank of your stature treats its customers the way I am being treated .
Any now , I am once again advising you to look into the grivances raised by me & if you are
not in frame of mind to understand PLEASE consult you superiors for advise .
To summarise I put forward the following brief for sorting out the issues at your end :-

1) Please note out standing amount on INR80000 loan works out to INR 64080
after adjustment of 3 instalments paid by the undersigned by due dates .This has been agreed by
You & I have recd a statement of account of My previous Gold Card showing
Total loan outstanding as INR 64080.I fail to understand as to how an amount of INR79262.19
has been shown as Outstanding Debit in my Platinum Card Statement . You need to check & confirm
the above to the under signed immediately.
2) Therefore , I am supposed to pay 4th EMI of INR 7120 by 2nd February , which I agree to pay and
Thereafter remaining 8 instalments on monthly basis-this is what was agreed while accepting this loan of
INR80000.
3) In addition to 4th EMI of INR7120 , I am required to pay INR15161.92 towards puchases after adjustment of
INR117.06CR . Hence total payment to be made by the undersigned works out to INR 222 81.92 by 2nd Feb 2009.

Please confirm the above as I have not recieved revised Platinum Card satatement ,in order to deposit INR 22281.92
by 2nd Feb 09.I am running out of patience therefore, I request you to please make the necessary corrections at your
end by transferring the correct amount from Gold card to Platinum Card.Incase you are not in position to do so please
let me know sothat I can resort to other available options.

Yours Sincerely
Arvinder Deep Singh
[protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
ubject:
Your HSBC Credit Card: 7929 (KMM2803845I123L0KM)
Date:
Wed, 28 Jan 2009 14:57:39 +0800 (HKT)
From: e
HSBC INDIA NET <[protected]@hsbc.co.in>
To:
A D Singh <[protected]@jkmail.com>




Dear Mr. Singh,

Reference Number:[protected]

We refer to your email message dated 27 January 2009 regarding your HSBC
Credit Card.

We regret for the miscommunication.

Our records reflect that the monthly instalment is INR 7120.00.The
amount of INR 8062.00 is reflecting as adjustment.

The amount of INR 7120.00 has been debited as Third OF 12 INSTALLMENTS
on 15 January 2009.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Rohit Makhija
Customer Service Executive
HSBC India.

HSBC INDIA NET wrote:

Dear Mr. Singh,

Reference Number [protected]

We refer to your email dated 28 January 2009 regarding your HSBC
Platinum Credit Card outstanding.

Our records reflect that excess credit of INR 8062.00 has been
transferred from your Gold card towards your Platinum card and the same
is reflecting as credit in your Platinum Card account on 17 January
2009. Further we take this opportunity to inform you that you will be
able to view the same in your next month card statement.

We request you to make payment against rest of your card outstanding
which is INR 87500.76 within the due date 02 February 2009 to avoid
incremental charges being levied towards your card account.

Please feel free to write to us if you require further clarification.

For an online demo on Internet Banking and more information on our wide
range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely,

Sourav Bhattacharjee
Customer Service Executive
HSBC India
[Fwd: Your Letter No-CCT/SE/[protected] DT 21St January 2009 (KMM2794982I123L0KM)]
Date:
Wed, 28 Jan 2009 11:26:01 +0530
From:
A D Singh <[protected]@jkmail.com>
To:
[protected]@hsbc.co.in




Dear Ms Christine
Just now I have recd Credit Card Statement of gold card showing a
credit balance of INR 8062,
This gold card has been converted into Platinum Card , I requested for
the revised Credit Card statement
for the platinum card incorprated with credit balance of INR 8062 .
You may please refer to my mail forwarded with this mail for your ready
reference.
Please send me revised Platinum Card Statement with a) Showing Credit
balance of INR 8062
b) Charging 3rd instalment of cash on EMI on outstanding balance

Thank you
Arvinder Deep Singh
[protected]


Subject:
Re: Your Letter No-CCT/SE/[protected] DT 21St January 2009 (KMM2794982I123L0KM)
Date:
Tue, 27 Jan 2009 17:47:32 +0530
From:
A D Singh <[protected]@jkmail.com>
To:
HSBC INDIA NET <[protected]@hsbc.co.in>
References:
1



Dear Christine wang

Please note EMI on INR 85440 works out to be INR 7120 not INR 7210 as mentioned by you.
Please also confirm that in revised statement being sent by you following care has been taken :-
a) An amount of INR 8062 credit has been adjusted.
b) Third EMI of INR 7120 has been charged in current month statement being sent by you
not the entire debit balance INR 79262.

Shall appreciate your immediate confirmation & awaiting for the revised statement in order pay before
due date i.e 2nd February 2009

Yours sincerely,
Arvinder Deep Singh

HSBC INDIA NET wrote:

Dear Mr. Singh,

Reference Number ?[protected]

We refer to your email dated 27 January 2009 regarding query on your
card account.

We observe from our records that you have availed Cash on Equated
Monthly Installment of INR 85440.00 as on 08 October 2008 and the
Monthly Installment payable is INR 7210.00 and the remaining outstanding
to be paid is INR 64080.00 in 10 Installments.

We wish to inform that INR 79262.19 is shown Principal Credit Adjustment
not Debit adjustment.

Our records reflect that the outstanding balance for January Statement
2009 is INR 8062.00 which is in credit.

Please note that we have made arrangement to send the email statement
for January 2009 to your email id at [protected]@jkmail.com and the same
will reach to you in 24 hours.

Please feel free to write to us if you require further clarification.

Yours sincerely,

Christine Wang
Customer Service Executive[protected][protected]-
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