[Resolved]  HSBC Credit Card — demand of payment from Bank even after Full payment made

Address:

Bangalore, Karnataka

Hi, I have a credit card with HSBC for almost an year. My payments are reaching HSBC promptly. Off-late i had called up the customer service to get total outstanding due on my card so that i can make a full payment. Having called the customer service agent and getting clarification on the total payment that i needed to pay in total, I made full o/s payment to the bank on the very next day. After 30th day i called up the HSBC to cancel my card, but to my utter shock the customer service agent informs me that i cannot close the card unless i clear the balance due of Rs 110. I informed the customer service agent that i had check with the customer service agent last month and made full payment as per her instruction. In spite of that the customer service agent was very unpleasant, rude and lacked basic etiquette to treat me as a customer. When asked for manager to escalate this issue she was totally unprofessional in replying that the manager cannot involve themselves nor can they help me. My telephone calls to HSBC bank for further help in resolver the above issue has gone unheard by them. Today i received a letter from bank stating that i need to pay the Rs 200 on the card. I would like to have the top management look into this seriously and have this resovled before i could take serious legal actions against the bank and also have this notified to financial Ombudsman Service. Please have this issue resolved and my contact details are:
Name: Kartik. Bilchode
Contact # : [protected]