HSBC Credit Card — Wrong charges & subsequent harsh treatment

Hongkong & Shanghai Banking Corporation [HSBC]

HSBC Credit Card — Wrong charges & subsequent harsh treatment

S Shubhranshu Sharma from Chennai, Tamil Nadu

Dear Sir/Madam, Please note that I was holding a HSBC Credit Card - [protected] & there was a disputed amount of Rs.673 for which I did not do the payment. Details of the same is attached in the letter sent to HSBC by me on 09/07/07. Please refer the attached letter. I got a transfer from Chennai & stopped using the HSBC Credit Card & sent the same back to HSBC. After discussing with Ms. Tanya on Helpline I paid the balance amount of Rs 1186. And closed the matter. Now recently I applied for a loan & my credit history with CIBIL show that I am having a disputed amount of Rs 9936 with HSBC. Since, I was in a hurry to avail the loan I contacted HSBC & paid a sum of Rs. 9936 to HSBC Credit Card. I had to use the countelfile of the payment for getting my loan approved. Now when I am contacting HSBC then there response is unbelivably IRRESPONSIBLE. Even after series of emails they have not even cared to give a call back. The Principal amount has been wrongly charged the whole balance amount is wrongly charged. I request "Consumer complaints" to take this case strongly with HSBC. HSBC bank is literally playing with the institutions like CIBIL and after all, us consumers are the sufferers. My argument here is that even if the total principal to be paid by me was Rs. 1794 (as claimed by the bank) which are also wrongly charged, why should I pay Rs. 9936. All this time HSBC never mad e single attempt to get in touch with me, either over phone or email or address. Always in such disputes the bank takes the initiative to settle the matter. Never ever the consumer is made to pay the full outstanding. A 'settlement amlount' is finalised & that only has to be paid. But. here when I took the initiative to close the matter, the Bank's response is extremely Harsh, Irresponsible & does not show a response of a professional body. I hereby request for a immediate settlement of the following 2 matters. 1. Refund of the amount of money Rs9936 - Rs673 = Rs. 9263, immediately. 2. A Clearance Letter immediately clearing my name from CIBIL. This is a long pending issue and I request for immediate settlement. Thanks with Regards Shubhranshu Sharma HSBC Credit Card - [protected] Was this information helpful? No (0) Yes (0)

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Hemender Pal Singh

from Kolkata, West Bengal

HSBC Credit Card — wrong amount charging

Dear Sir,
I am having hsbc credit card no [protected] in my name. They are giving penalty Rs 400/ for the balance of 48 rupees only. I have contacted on cutomer care so many times but nobody cares. I have told them to discontiue this card but they are continously sending statements. I want cancellation of this card.

Rajesh Gudapati

from Hyderabad, Telangana

HSBC CREDITCARD

I have been using HDFC creditcard from last one year i am not having problem with them, one fine day one of the HSBC executive has make a call to me and said that we are offering hsbc creditcard to you and he has taken all the documents and the card has been issued for me with 75000 creditlimit and after using the Rs 40000 in that card he has deactivated my card, this information i came to on one day after my shoping has been completed i came to pay the bill for Rs 25000, at that time the card is not working i called to a coustomer care officer and he is saying that what ever the details you have provided is incorrect due to that we have deactivated the card he said, and i asked that after the verification only you have been issued the card now they are saying like that and i have to hsbc plenty of times about this issue, they have not activated my card and i told them that i will not pay the payment, and from last one week every day the collection people are making call to me asking about the payment i have said to them also i will not make the payment what ever you want to do you can do but if my name is mentioned in the defaulter list means i will not agree to that i have said him clearly and he is saying that it will listed as defaulter now i want to proceed legally on this issue where i could give a complaint and how i should proceed.
plz help me sir, plz dont take this hsbc credit cards this is stupid bank i have never seen anywhere..