Hello,
I used to hold 2 cards from HSBC until both of them were stolen about a year and half ago. I informed the HSBC lost cards dept as soon as I discovered the loss, however someone had made some fradulent purchases from the card in the meantime. I informed HSBC dept in writing about the same as per the instructions from their customer care dept and I assumed the matter was closed. No one contacted me for more than a year, and suddenly one fine day they call me up stating that there is due of nearly 1 lakh rupees on both my cards. I pleaded ignorance with them and informed them about how their customer care dept had closed the matter with me long ago, but to no avail. Finally they agreed to settle my amount to a certain lesser amount (Rs 24000 odd on one card and Rs 36000 odd on another) and I duly paid the same in cash. They gave me the no due letter for one of the cards however they did not give for the second card stating that there was still Rs 300 due from me for the same. The agent who came to me to collect the amount did not inform me that I have to make an additional Rs 300 payment for the full settlement. When my statements still showed dues, I tried to contact the bank but now they are not ready to settle the issue at Rs 300 which was actually due from my side. Now they are harrasing and demanding payment for more than Rs 40000 for the due of Rs 300. Upon this, the matter is affecting my other cards applications and other processes. Please assist me with this matter. Was this information helpful? |
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