Huawei Ec150 — Reliance data card low speed

reliance datacard (hua Wei) — extremely poor customer service

My datacard acct # [protected] purchased in March 2008 was abruptly terminated on May 30. Calls to various helplines throughout the day elicited no reason and no one had an idea which number I as a post paid customer shd contact. I had no service whatsoever at a time when I was on roaming in Delhi and had to rely on hotel wireless facilities to do my work while being kept on endless holds by Reliance customer service.
Finally, late in the night I was told that I will have to visit the local webworld in Delhi tofix the unknown problem. This is where I found out that my acct had been deactivated because the last payment was Rupees 100/- short of the required payment. Incidentally, this payment was made on May 21, whic was acknowledged in an SMS. However, there was no SMS to let me know that (1) I had until 24th May to pay thebalance OR (2) that this 100/- wd be added to my next bill. [the latter is what all respectable customer oriented service providers do for their post paid customers].
I have had numerous problems with various outlets of reliance not knowing the company requirements and not doing the basic due diligence to not harass the customer in the name o[censored]nexplained and contradictory "rules".
I hope someone is taking some notes on how to institute cust-friendly rules and train cust serv employees.
thanks

i about reliance datacard EC150 on 15-may-2011 for unlimited silver plan upto 3.1MBPS, from the date of purchase network is very slow registered call in reliance customer care and test down as per them and found only 29.00KBPS at that time also test with another reliance data card ZTC 2736 speed is ok. customer care person confirmed as data card problem and given RSC address, they given three service centre address with no, i visit 2 location but both of them send they are stopped doing service of huwai data card service, and another location i called they also said the same. but when i went reliance R World haddows they also giving the same address. finnally i stop the connection itself.

i is worst case i face that they themself doesn't no their service centre and with in 2 months from the date purchase it is very bad. inside of all these problems they send the bill.