[Resolved] Hul Pureit — Germ Kill Kit not delivered in 15 days | |||
I ordered Germ Kill kit 15 days back. But till now I have not received it. I have contacted the customer service and their service centers multiple times in last 15 days. But till now nothing has happened. The people from service center in Banashankari-2nd Stage, Bangalore calls me up and says it will be delivered today by specific time. After the time has lapsed, when I try to contact them - they either misbehave or they do not pick up the call. If I contact the call center, they will just read it from a prepared script that they have in their computer screen without even thinking what they are talking about. Hindustan Unilever is the most crappiest service provider I have came across. They promise to give it within 72 hours or else it is free. Forget about it being free, even with hard cash they will not show up. The HUL Pure It Compact that I have, now has become expensive doorstop in my home or enlarged paper weight with no real purpose for its existence. Instead of spending on Ads and marketing they could have spent it more on customer service. Word of mouth and social media nowadays will anyway take down this so call MNC. I will make sure I myself do not buy HLL/HUL products anymore. I will do my best to convey this to my friends and family. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 09, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Parminder KaurThis is in continuation to our conversation and the concerns mentioned in your blog dated 03rd Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 04th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Jun 09, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Anand Deshpande, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 6 Comments | |||
Comments
Hindustan Unilever — Germkill Battery not delivered for last 1 week
Concerns as below:1. The Pureit helpline [protected] not contactable for last 1 week. The call drops or the call is disconnected by the assocaites
2. Registered a request for germ kill battery on 29th May 10 , Order no.: S10/DLI[protected] NOT YET DELIVERED
3. Recieved messgaes with contact numbers to be called for any concern. The numbers are either switched off or not responding
4. Registered a complaint #C[protected] today also but of no help as teh associate also not sure will the battery be delivered today or not.
5. The HUL website is also not having any details to register the complaint .
PLEASE HELP ME FOR THIS CONCERN.
HUL Pureit — No germ kill battery delivered
I have ordered pureit purifier's germy kill battery but I am not getting it also I have complained them lots of lot times but they are not giving response to it.I had this type of problem every time when I ordered the battery kit.
The service of these people is worst, they commit lots of things while purchasing the purefier but after service is not at all good.
I request to please convey this message to the higher management of pureit company so that they can get involved in this matter and can get exact idea about what is happening at the bottom line of the sales and services.
Thanks n Regards
Anand Deshpande
Thane
HUL — NOT AVAILABLE
Sir, i have purchased (sure men)active last tree months before its a good product i used that,but am searching a new one its not available any where in chennai.Can u help me. Dear Sir/Madam
Thank you for taking the time and effort to reach us on your concern. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed. At Pureit we treat each complaint on a priority.
You may reach us
1. By replying to this response or
2. Email: pureit.[protected]@unilever.com or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards
Resha Parkar
Manager-Consumer Communication & Analytics
Thank you for taking the time and effort to reach us on your concern. And on behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We hereby request you to provide your contact details so that we can get in touch with you and get your concern addressed. At Pureit we treat each complaint on a priority.
You may reach us
1. By replying to this response or
2. Email: pureit.[protected]@unilever.com or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards
Resha Parkar
Manager-Consumer Communication & Analytics
Same thing has happened to me.
a month has passed by and despite of complaining for several times the request is not answered
i am a marvella user in mumbai
@hulpureit1
Resha Parkar
Manager-Cansumer Communication & Analytics
We tried that too but it doesnt work so stop copy and pasting the above comment in every site
a month has passed by and despite of complaining for several times the request is not answered
i am a marvella user in mumbai
@hulpureit1
Resha Parkar
Manager-Cansumer Communication & Analytics
We tried that too but it doesnt work so stop copy and pasting the above comment in every site
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HUL Pureit — Battery replacement use to take 10-20 days
PureIt has horrible after sale service support.After 10-20 complaints and after 10-20 days your battery will not be replaced.