[Resolved] Hul Pureit — non delivery of germ kill kit | |||
Dear Sir, This is to bring to your notice that a pureit germkil battery kit and microfiber mesh replacement was ordered by me on 25th of June. Till date the kit has not been received.I am talking to HUL’s customer care executives almost everyday to enquire about the status but they all have just one reply that they are really sorry for the delay and that the kit will be delivered within 48/72 hrs. Initially they told me it will take 1day/2days to process the request Then they said that they are having some problem with their field executives and a person will come positively in 3 days. Every time a new complaint number was given and an SMS was sent that the person will come and replace the kit, which appeared very convincing. After that the excuse was that the complaint is set at top priority/most urgent status, and will be attended by tomorrow. More so, on 5th of july, I received an SMS that your complaint has been “attended”, which came as a shock to me as no one has come to replace the kit here. I called again at HUL helpline, the customer care executives take my details but after that they disconnect the call. Then I dropped a long mail to HUL pureit complaint cell and lost all hope of getting the kit replaced. But on 15th, HUL gave a call from Mumbai[protected] that they are sending the kit and it will reach in 3 days. Am waiting still....... The cost of innumerous calls is not as pinching as the wait. They should tell once and for all the cause of delay and the time required by them ( 1 month- 2 months) to give a replacement, instead of keeping the customer waiting. thanks and regards Divya Gupta #[protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Miss. Divya, This is in continuation to our conversation and the concerns mentioned in your blog dated 23rd Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 26th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 53 Comments | |||
Comments
I thank you for taking necesssary action but only after filing a complaint here in this forum.
Hindustan Lever — poor after sales service
I have purchased a water purifier Called PURE-IT.I have to change battery evry three months.I called several time to the help line number they book my order and always assure that battery will be replaced within 24 working hour, but no body comes to replace the same.They change their local office without any information to customers.I am surprised recently when I enquired about the address of their local office from help line number,the address which they gave was old address,I informed their help line number that office has been changed from the address which you are providing.
It is cheating that after saling the product they are not taking any interest in providing service for which I am ready to pay the service amount.
Dear Sir,
This is with reference to your below mail and the concern regarding your Pureit GKK Replacement.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your below mail and the concern regarding your Pureit GKK Replacement.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Dear Mr.Puneet Mehta,
This is with reference to your below mail and the concern you have with the functioning of Pureit.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your below mail and the concern you have with the functioning of Pureit.
First of all, we would want to thank you for taking the time and effort to reach us on your concern.
As we can see from the mail that you have already contacted our customer care and have registered a complaint there .Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Hindustan Unilever — NON CARE FOR DELIVERY
WE ARE A VERY REPUTED FMCG OUTLET AT PATNA,ALSO 1st SVS OUTLET OF HUL,BUT WE'RE FED UP WITH THE SUPPLY CHAIN OF HUL.NEITHER THE LOCAL DISTRIBUTOR IS ACTIVE NOR THE COMPANY PERSON ARE INTERESTED IN THE MATTER.HOPELESS CO.WITH NO CARE.OUR ADDRESS PATNA KIRANAA ,STATION ROAD,PATNAHindustan Lever — IN BHAGALPUR THERE IS NO DISTRIBUTOR FROM LAST 5 MONTHS
THERE IS NO DISTRIBUTOR FROM LAST 5 MONTHS DUE TO THIS THERE IS SHORTAGE OF MANY PRODUCTS IN MARKET. I HAVE A SHOP IN MARKET NAME CHETAN AND MOBILE NO.[protected] Dear Sir/Mam
This is with referece to one o[censored]nilevers product Pureit purchased from one of authorised dealers of Nagpur. To my surprise the product had complaints, such leakage of water from the kit. Now the complaint had been attended by HUL service engineer, saying it can't be solved from his side but would communicate to the dealer & accordingly the dealer would send his service engineer. I'm surprised as to why the company is not taking initiative to solve the problem, instead the customer has to go from one door to another simply to solve the problem. Its companies responsibility to solve the matter rather than customers lookout.
ITS MY ADVISE TO THE COMPANY TO STOP SELLING THE PRODUCT FOOLING THE GOOD FAITH CUSTOMERS. I HOPE SOME POSITIVE RESPONSE SHOULD COME FROM THE COMPANY ITSELF.
Regards
Ravindran
Nagpur-[protected]
[protected]
This is with referece to one o[censored]nilevers product Pureit purchased from one of authorised dealers of Nagpur. To my surprise the product had complaints, such leakage of water from the kit. Now the complaint had been attended by HUL service engineer, saying it can't be solved from his side but would communicate to the dealer & accordingly the dealer would send his service engineer. I'm surprised as to why the company is not taking initiative to solve the problem, instead the customer has to go from one door to another simply to solve the problem. Its companies responsibility to solve the matter rather than customers lookout.
ITS MY ADVISE TO THE COMPANY TO STOP SELLING THE PRODUCT FOOLING THE GOOD FAITH CUSTOMERS. I HOPE SOME POSITIVE RESPONSE SHOULD COME FROM THE COMPANY ITSELF.
Regards
Ravindran
Nagpur-[protected]
[protected]
Hi
I am Ramamurthy from chennai , i am using pureit MO5 model for the last two years .The product is excellant and works very well till date .I approached Sri meenakshi agencies alwarpet chennai 18 ,who has responded immediately and installed my gkk kit request .We appreciate the sincerity and have responded immediately .I am satisfied with the product and their services for replacing the gkk on time .My consumer id is [protected]
I am Ramamurthy from chennai , i am using pureit MO5 model for the last two years .The product is excellant and works very well till date .I approached Sri meenakshi agencies alwarpet chennai 18 ,who has responded immediately and installed my gkk kit request .We appreciate the sincerity and have responded immediately .I am satisfied with the product and their services for replacing the gkk on time .My consumer id is [protected]
I have been using pureit since last 5 years. I have been using classic model and i want to inform that device is very good and easy to use with out any hassle's .The output water from pureit is very pure and it have good test, this product giving the value for money
Even the after sale service is also very good. Since last 1 year i get the battery kit, fiber mesh and other spare I get it on the same day when i register it in call center , the service are given by M.J agencies, Cochin, is very good. Even the service technician is so humble and very polite. Every time they come to my home they clean my device.
I have also recommended to my friends and relative. and i definitely recommend this product to all people who are suffering for good water and good service
I want to congratulate Hindustan Unilever for this Kind of product and service
Thanks and regards
SHAFEEQ O.Y
COCHIN
my customer id-5751798
ph[protected]
Even the after sale service is also very good. Since last 1 year i get the battery kit, fiber mesh and other spare I get it on the same day when i register it in call center , the service are given by M.J agencies, Cochin, is very good. Even the service technician is so humble and very polite. Every time they come to my home they clean my device.
I have also recommended to my friends and relative. and i definitely recommend this product to all people who are suffering for good water and good service
I want to congratulate Hindustan Unilever for this Kind of product and service
Thanks and regards
SHAFEEQ O.Y
COCHIN
my customer id-5751798
ph[protected]
Dear Sir,
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Hai Team
Iam prashanth from villivakkam Chennai .I am a proud owner of pureit which I have purchased for 2000rs in 2011 with a consumer id [protected]. I am happy and satisfied that I am giving good water for my family and protecting them from water diseases .The product is very easy to handle without any hassles .The services are really surprising me , I have ordered a Kit which has expired and within a hours time From vcare service centre a technician has arrived and installed the kit ,this is to be noted as the summers have started and I was worrying whether this kit will take time to reach me .This has created a strong belief on pureit and its services ,I congratulate the team for the immediate and understanding action .Keep going with the same trend .
Thank you
Iam prashanth from villivakkam Chennai .I am a proud owner of pureit which I have purchased for 2000rs in 2011 with a consumer id [protected]. I am happy and satisfied that I am giving good water for my family and protecting them from water diseases .The product is very easy to handle without any hassles .The services are really surprising me , I have ordered a Kit which has expired and within a hours time From vcare service centre a technician has arrived and installed the kit ,this is to be noted as the summers have started and I was worrying whether this kit will take time to reach me .This has created a strong belief on pureit and its services ,I congratulate the team for the immediate and understanding action .Keep going with the same trend .
Thank you
Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Dear Sir,
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We are glad for your continued trust with pureit and will assure you the best service.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
We are writing to express our immense pleasure in thanking you for your feedback on our product and service. A positive feedback like yours goes a long way in reinforcing our faith in investing behind providing excellent service to our consumers. We are glad for your continued trust with pureit and will assure you the best service.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Hi I am Renganathan from Trichy
From Past 4 years of i am using Purit at home. It provides healthy and good drinking water still and the service provider of trichy is doing customer friendly job .They caring my call for ordering battery kit at any time and also delivery to my home. Good service pureit and thanks once again.
From Past 4 years of i am using Purit at home. It provides healthy and good drinking water still and the service provider of trichy is doing customer friendly job .They caring my call for ordering battery kit at any time and also delivery to my home. Good service pureit and thanks once again.
Hello Pureit I am Elayaperumal.
Last year I brought pureit at trichy. Few days back I have called local service team to order battery kit for my pureit.Thery delivered battery kit with in 3 hours and they given me the hygienic service for my pureit.I really surprised on the fast service which service team doing fine job at trichy. All the best.
Last year I brought pureit at trichy. Few days back I have called local service team to order battery kit for my pureit.Thery delivered battery kit with in 3 hours and they given me the hygienic service for my pureit.I really surprised on the fast service which service team doing fine job at trichy. All the best.
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hindustan lever pureit — Non-delivery of Germ Kill kit
Dear Sir/ Madam;I had placed an order for my Germ Kill kit with Hindustan Lever Pure It helpline. They said it will be delivered in 3 days time. On the fourth day, in the absence of non-delivery, I again called up and said that the said kit has not been delivered. they said that they are re-registering my complaint and in 3 days it will be delivered. Again after three days passed, on the fourth day i called them and they said that no complaint was registered earlier, but we will register it now and in 3 days the kit will be delivered. In all it is a week now and the kit has not been delivered. without the kit it is not possible to run the appliance ans it is the main functioning unit.
Kindly look into the problem and suggest remedies.
Sincerely
Neelam Gayen (Pure It Cust. Id. [protected])
Mobile # [protected] / [protected]