Hyundai Motors India Limited — Complaint about my new I10

Address:

Maharashtra

I had bought a new i10 Asta on 29/04/2010 from Sharayu Hyundai Navi Mumbai,with Reg no MH-43-AB-5652, Engine no. G4LAAM388187 & Chassis no MALAN51CLAM617188. I use the car to go to office in Andheri in Mumbai. On 03/08/2010 after reversing in my house I was not able to shift the
gear forward. I called the Dealer Sharayu Hyundai for help the breakdown guy told me that the car will be picked up next day. But on 04/08/10 the breakdown guy did not come, on calling again he said that the breakdown vehicle was down & hence they will not come that day. The Car was taken for service on 5th Aug & now the service guy tells me that the gear lock is broken & they have to replace the gear. The service guy said that this is a regular issue & many i10's have been serviced with the same issue. I'm surprised that I have used a Santro for 5 years & did not face any issue but a new i10 just 3 months old is in for a Gear replacement. I'm very unhappy that Hyundai inspite of having an issue with gear has not bothered to correct it & In an emergency the service guy does not pick up or service the car, I've been inconvenienced because of my faith in Hyundai & also by its
attitude towards a customer in trouble. In case a breakdown car is down another vehicle can be arranged for pick up also on Quality of Cars a defective issue should be treated immediately. Hope after this replacement my car will not face further manufacturing Issues

I had written a mail to h.w.[protected]@hmil.net, arvind.[protected]@hmil.net & [protected]@hmil.net but they have bounced & now I do not know how to reach them.