Hyundai — my loyalty bonus at stake with ultimate hyundai panchkula

Address:

Panchkula, Haryana

Dear Concern

I, Ravinder Kumar, Prop. R. K. Enterprises, Member of Chandigarh Vayopar council & executive member Traders association sector 18 Market, want to share my bitter experience dealing with your dealer in Panchkula.

I am a fan of Tata Motors and Maruti Suzuki and have been a proud owner of their car in past. I also have a Hyundai santro Xing.

Although I was very much satisfied with Tata & Maruti car and not actually disappointed with the Santro xing, I decided to buy a new Hyundai car, when I needed the replacement for my old Tata car.

I want to thank you for providing one of the best cars in India and one of the wrost dealers on earth.

I had a very bitter expertise from your Panchkula dealer viz. Ultimate Hyundai Panchkula which I feel needed to be shared with you as Both Hyundai reputation and my loyalty bonus are at stake in this deal. I have quite a reputation among my known persons and any negative feedback from my side, for any product(s) means, it being blacklisted for life among them.


Here below I narrate the series of deal as done with Ultimate Hyundai Panchkula branch

On 20thst feb. 2013 I approached the dealership (at ultimate Hyundai Panchkula) to buy i20

I was well attended by the sales person named Alok I made up my mind getting car from the dealer

A sum of Rs. 115000.00 was deposited in cash with the dealer and a receipt was issued. (which actually he collected from my residence good service indeed I appreciate the effort ). Mr Alok also suggested me to get the car financed from SBI Panchkula sector 14 Branch. However due to some reasons (despite my eligibility and submission all required documents and honest efforts of the bank staff ) Car could not be financed from SBI as they have the limitation for financing personal cars only and not the cars in the name of any commercial establishment and I need to get it financed in the name of My company named R K Enterprises only.

I Approached my Alok to get back my sum of Rs. 115000.00 as I wanted to get my car financed from my regular Banker Vijya Bank who could take about 4-5 days for processing my finance request and I was not willing to block my funds for that period with the dealer .

Here came the Point when the staff at you dealership showed there inner instinct and face behind the smiling face . It just spoiled all the pleasant flow of transaction, The staff was in no mood to refund my money and insisted me to get financed from a banker of their choice which was not suitable to me ( A senior staff at this dealership took me so rudely on which I feel so humiliated that at one time just made up my mind not buy a Hyundai car at least from this dealership).

The behaviour of sales staff made me feel as I was trapped in their net and they even asked me to bear a loss of At least Rs3000.00 for refund and wait for at least one week to get my money back.

This is the not end of the ‘SO called so NICE BEHAVE ’ OF the staff at ultimate Hyundai Panchkula

I was not willing to bear any loss for getting refund and not in a position to wait for 7 days also so applying my own forget and forgive principles I decided ( against the will of my family) to buy the car from this dealership and suppressed my strong feelings against the poor behaviour of staffs there .

Finally on 28th Feb I got a DD from my banker and asked Mr Alok the get the car ready for me

At about 5 O clocks I was delivered a car and I was asked to visit the showroom after 3-4 days to collect the Invoice and other related documents.

( I fail to understand why I was not issued a Invoice and other related papers on the same time)

I have deposited a sum of About Rs 2500. extra which was to be refunded to me on the same time but sales staff of your dealer asked me to wait for some two three days as they wanted to take some time to get a cheque /DD issued in my favour as

(as per their version It was not possible to refund the excess paid amount in CASH . I agreed. For this petty amount to remain with them for some time.



On same date I submitted the required documents for getting Loyalty Bonus as I already owned a Hyundai Car in my own name and being sole propertier of R K Enterprises I am very well eligible for loyalty bonus on purchase of another Hyundai car in name of my company .

After three or four days while I collected the documents and signed the receipt of documents overlooking the date and other related details printed on them here I accept My mistake of the BLIND TRUST on such dealer.

At the same time I asked for refund of my excess paid amount but it was ignored and asked to visit the showroom after another three four days as the cheque/DD was yet not ready. I took this very casually and in cool manner only and asked Mr Alok to take their own time



At home while I was looking at documents for filling the same to registration authority and my bankers I found three mistakes

A. Car was billed on 22nd of FEB.2013 where as I have not deposited full payment till that time and has never given my consent to buy the car from this dealership .

B. As written on documents Car was hypothecated to SBI instead of Vijya Bank ( I still have photo copies of the documents

C. Service book mentioned the car delivered on 23rd and not on 28th , the date of actual sales and delivery. Which further means that warranty given on my car will expire 5 days earlier to the actual date and my liabilities related to car in my possession started on 23rdFeb.2013 and not on the actual date and time of delivery



I reported all these mistakes to Mr Alok who took the matter very casually me and asked me to accept the documents with the mistake .which I strongly protested and even after much of arguments he flatly refused to do the need full and rectify the mistake in papers .

Now I lost my temper and very clearly stated him to do the needful or else I would go to consumer courts and approach Hyundai authorities. To which he responded that MY LOYALTY BONUS will be spoiled if I still insisted to get the documents rectified and any further taking any dialogue in this concern.

I reported the entire matter to Mr Sehgal CEO of the concern and a phone call came to me to get new documents with amended date and facts on invoice and get the date on service book amended accordingly.

Again I visited the showroom and collected new documents with new date as 28th Feb. and car hypothecated to actual bankers the VIJYA BANK and not SBI

I still not got my excess paid amount and was asked to approach the office after two three days. This time again I sent a mail to customer care department of the company and some on from office came to my residence to pay cash and asked my son to sign a Rating form as all the positive and best deal. I directed my son aged 13 to refuse signing any such paper except cash receipt.

Again May I ask the dealership if only cash was to be refunded why this was not done on the same date of delivery of car whay I was made to revisits and take the matter with ceo of the concern Now I strongly feel that fear of consumer courts only works with this type of dealers)

Ever since then I have received so many calls from the company customer care to give them best rating only because now all my issues have been resolved ( Thank god there are consumer courts N economic offences wings of Police available in Chandigarh )

Now come my Turn of my anxieties and fear about my car and the deal.



1. Was a new car delivered to me as I got a car which was billed on a date prior to the date of delivery, and following points strengthen my doubts 1. There were no polythene covers on the seats while the car was delivered which I have experienced every time I buy a new car, The temporary number was also tempered, 3. As informed by ultimate staff ... there were two gate passes issued on this car on 28th and another on previous mentioned dates on bill. This came to my knowledge when a staff related to submission of loyalty papers asked to tell her actual date of delivery as there were two gate passes tagged in the file related to this car.

2. Will I still get my loyalty bonus and I was threatened not to report the matter to Hyundai or else my loyalty bonus will be spoiled by the company.

3. What rating should I give to this type of a deal...? I wonder how dealer can ask for a good rating after this type of behaviour and more over this a privilege of the buyer only to show share his/her experience with deal and dealer

4. Who is responsible for spoiling the celebrations in my family on buying new car





Now I humbly request the Hyundai authorities to investigate the matter and take the necessary action to release my loyalty bonus and check that I got a NEW car and not a second hand or previously owned car at a price of new one



Also please suggest your best dealership as a am planning to buy a Elantra and within

two /three months