[Resolved]  Hyundai — Pls Dont Buy Fluidic Verna - DEFECTIVE CAR

Address:

Chennai, Tamil Nadu

I am sharing my personal experience with Hyundai Verna Fludic, just want to caution others to refrain from this company Pls

Dear Mr.Enayathullah,

With reference to the trail of communication, for last 4.5 months have been running pillar to post to get the genuine manufacturing defect rectified by Hyundai, I fail to understand why it has taken 4 months for a simple parts to reach India from Korea, despite the fact I have spent Rs.16,000 to replace the entire clutch even though it is a genuine manufacturing defect, just for my conveniance.

Unfortunately I regret in buying this car, for your information a similar problem has been experienced in Ambala and Delhi which is under trial, I would like to understand what the AQL standards of Hyundai

Last 4 months have undergone deep trauma and miserable experience leading to Joint and knee pain because of driving a Road unworthy car with manufacturing defects for which my medical expenses has gone up around Rs.55,000

If my problem is not been fixed in next 7 days, I would be forced to escalate this to highest quantum, in serving a legal notice to Mr. B.S.Seo, Managing Director, perhaps don’t consider this as arm twisting but will certainly try and do whatever it takes to delist with Register of Companies.

It is a strange that Hyundai as a company has no traces in the Web for Customer Complaints or could find any Ombudsman or Nodal officer, I am deeply ashamed in patronizing Hyundai which does not have consumer centric values nor Quality.

Thanks and Regards,
Rabi Jayakumar
[protected]
rabi.[protected]@gmail.com

From: Rabi Jayakumar <rabi.[protected]@gmail.com>
Date: Thu, Dec 27, 2012 at 10:49 AM
Subject: Re: Your Hyundai New Verna TN18J8106
To: [protected]@kunhyundai.com
Cc: [protected]@kunhyundai.com, [protected]@kunhyundai.com, [protected]@kunhyundai.com



Thanks Poornima, I appreciate this mail, I'm confident Mr.Enayathullah will do what ever it takes to fix this for me. I am actually holding it within just because of him. Would be great if this is done by next week.
Thanks and Regards
Rabi Jayakumar
Sent from my HTC


From: <[protected]@kunhyundai.com>
Date: Thu, Dec 27, 2012 at 10:31 AM
Subject: Your Hyundai New Verna TN18J8106
To: rabi.[protected]@gmail.com
Cc: [protected]@kunhyundai.com, [protected]@kunhyundai.com, [protected]@kunhyundai.com


Ref: CC/PSF/AMBT/43/10/2012

Dear Mr.Rabi Jaya Kumar,

This has the reference to your feedback expressed to the undersigned
towards post service followup call on 30.11.12 and subsequent telecon our
Service Advisor, Mr. Gajendran from Ambattur Service Centre had with
you on the subject.

From the telecon, we note that Mr. Gajendran had intimated to you that
concern part is expected in a week's time to resolve the reported issue.

We assure you that we would intimate to you on the status of availability
ASAP and would do the needful.

Hence, we request you to kindly bear with the inconvenience caused for the
time being.

Should you need any assistance, pls contact our Customer Care Manager,
Mr.A.K.Ranganathan on[protected] or our Service Manager,
Mr.Enayathullah on[protected].

Regards,

S.Poornima,
Customer Care Executive.




From: <[protected]@kunhyundai.com>
Date: Mon, Nov 5, 2012 at 2:55 PM
Subject: Your Hyundai New Verna TN18J8106
To: rabi.[protected]@gmail.com
Cc: [protected]@kunhyundai.com, [protected]@kunhyundai.com, [protected]@kunhyundai.com


Dear Mr. Rabi Jaya Kumar,

This has the reference to the telecon had with you by our Customer Care
Executive on 27/10/2012 and the subsequent telecon had with you by our
Service Manager, Mr.Enayathullah from Ambattur Service Centre on the subject.

From the telecon, we note that Mr.Enayathullah had intimated to you that
concern part.If part arrived ASAP to resolve the reported issue.

We assure you that we would intimate to you on the status of availability
ASAP and would do the needful.

Hence, we request you to kindly bear with the inconvenience caused for the
time being.

Should there be any assistance, pls contact our Customer Care Manager,
Mr. Ranganathan on[protected] and our Service Manager,
Mr.enayathullah @[protected].

Assuring you of the best service at all the time.

Regards,
K. Sheeba ANita,
Customer Care Executive

From: <rabi.[protected]@gmail.com>
Date: Tue, Oct 9, 2012 at 9:16 AM
Subject: RE: You Hyundai New Verna TN18J8106
To: [protected]@kunhyundai.com
Cc: [protected]@kunhyundai.com


Dear Deepika,
I completly understand your internal, but as a consumer i am loosing heavily the entire efficiecy of the car has dropped i am sheding intrest to drive this vechile which has sheer manufaturing defect. importantly even the drop in mileage is killing. Would urge to set this right ASAP.

Thanks,
Rabi Jayakumar


From: <[protected]@kunhyundai.com>
Date: Sat, Oct 6, 2012 at 2:11 PM
Subject: You Hyundai New Verna TN18J8106
To: rabi.[protected]@gmail.com
Cc: [protected]@kunhyundai.com


Dear Sir,

This has the reference to the telecon had with you by our Customer Care
Executive on 18/09/2012 and the subsequent telecon had with you by our
Service Advisor, Mr.Saravanan from Ambattur Service Centre on the subject.

From the telecon, we note that Mr.Saravanan had intimated to you that
concern part.If part arrived ASAP to resolve the reported issue.

We assure you that we would intimate to you on the status of availability
ASAP and would do the needful.

Hence, we request you to kindly bear with the inconvenience caused for the
time being.

Should there be any assistance, pls contact our
Service Manager, Mr.enayathullah @[protected].

Assuring you of the best service at all the time.

Regards,
R.Deepika,
Customer Care Executive