[Resolved]  Hyundai Verna Fluidic — Delivery delay

Address:

Kollam, Kerala

Name:Nipin.Raju
Email id:[protected]@gmail.com
phone no:[protected]

3 months ago I booked a Hyundai Fluidic Verna SX Crdi from St.Antonis showroom (Kollam). That time the sales person assured me that they will deliver the car within 45 days. Before the booking the sales person was very eager to call me to know our decision whether we will purchase that car or not. But as soon as I booked the car there was no call or response from sales person regarding the delivery status. But I thought I will get the car on time. Just before 2 days from due date of delivery I made a call to the sales person. He told me that he can’t deliver the can on the mentioned date and we have to wait for another 30-40 days.
After 30 days I called him again. This time he told me that “Unlike Maruti Suzuki Hyundai has only one plant in Chennai”. The company is experiencing too much demand for this car and their production is not able to balance the demand (For diesel cars of Verna). So the waiting period of the car has gone up to between 120-180 days. And he told me If you want I will give you Petrol car.

These are the Words of Arvind Saxena, Director – Marketing and Sales, Hyundai Motor India Ltd, I got from website.
“We are pleased to receive an overwhelming response for the new Verna from our customers. In order to cater the strong demand, we are trying to increase the production to help us reduce the waiting period and clear the backlog of bookings at the earliest.”

Neither the company nor the dealers have communicated to their customer directly about the current situation they are facing. How many of the customers will go and browse for these information??
“If this is the case Hyundai India Motor Limited will Become a Premiere Padmini soon”

So I think both the company and salespersons are ignoring their customers at the time of their prosperity/ demand for a particular product. They are following an attitude that “IF YOU WANT YOU BUY IT OTHER WISE WE HAVE OTHER CUSTOMERS TO BUY THE SAME PRODUCT”.

I think there is no integration or synchronization in their sales and marketing activities. The other sales person in the same show room called me to give information about Hyundai sonata and Santa-Fe which are almost 2.5 times the price of the car we opt for. The most interesting aspect is that this call came one month after the booking of the desired car. I think the sales people are not thinking practically and they are not even able to differentiate the customers opting for different segments of cars.
Latest news I got from my friend who is working in another showroom (Popular Hyundai) is that the sales person may give priority to customers who has the financial muscles to give premium of Rs 30000+???? These needy people are often marriage parties…
I have already complained my painful and bitter experience from sales persons to company head quarters New Delhi. But no response. After 4months of waiting still there is no replay from dealer. The dealer says that they and hyundai will give priority to customers who have given full payment in advance.What an unethical practice is this?