TVC Skyshop Complaints & Reviews

Re: ORDER No. OW00005154 & Order Confirmation No.OC2586031
...
From: 15.03.2011
deepak sheth <[protected]@yahoo.co.in>
...
View Contact
To: [protected]@tvcskyshop.com
In continuation to bellow email, myself have received SMS on mobile from your end (From Mobile No.[protected]) on 11.03.2011, stating as your product will be shipped in next 24 hours but after lapse of 5 days (My order is of dated 04.03.2011 lapsed of more than 10 days) but still product not reach to me.

Can you reply that by which courier have despatch and their Consignment Note number.

Without further delay pl. acknowledge and inform by email the actual position of despatch from your end.

Hope for immediate action.

Pl. if product not reach within 3 days may I have forced to file a complaint with police authority.

With regards.....Deepak Sheth ( [protected])

c.c. to:Divisional Police Inspector.....( by hand )....Pl. refer bellow email to tvc sky shop, if it is cheating with customer, may I request to inquire and if needed may I lodge
Complaint. SMS from TVC (stated number) already shown to you.

From: deepak sheth <[protected]@yahoo.co.in>
To: [protected]@tvcskyshop.com
Sent: Thu, 10 March, 2011 4:58:34 PM
Subject: Re: ORDER No. OW00005154

Pl. still we have not received response from your end.

Payment made online services details are as under.:

Savings Account No.: [protected] , PALACE ROAD - RAJKOT

HDFC BANK

Date


Narration


Cheque/Ref. No.


Value Date


Withdrawal


Deposit


Closing Balance

04 Mar 2011


48481-ATOM TVC Skyshop


[protected]


04 Mar 2011


7490.00





345456.89








Pl. reply at the earliest and let me know the despatch advice accordingly.

With regards...Deepak Sheth

From: deepak sheth <[protected]@yahoo.co.in>
To: [protected]@tvcskyshop.com
Sent: Wed, 9 March, 2011 8:08:44 PM
Subject: Re: ORDER No. OW00005154

Pauyment aleady paid through netbanking on 4th March, 2011.

Pl. let me know despatch advice.

regards....Deepak Sheth


From: deepak sheth <[protected]@yahoo.co.in>
To: [protected]@tvcskyshop.com
Sent: Wed, 9 March, 2011 7:56:04 PM
Subject: Re: ORDER No. OW00005154



From: deepak sheth <[protected]@yahoo.co.in>
To: [protected]@tvcskyshop.com
Sent: Wed, 9 March, 2011 7:44:14 PM
Subject: Re: ORDER No. OW00005154

Awaiting for your kind reply.


From: deepak sheth <[protected]@yahoo.co.in>
To: [protected]@tvcskyshop.com
Sent: Tue, 8 March, 2011 6:06:20 PM
Subject: ORDER No. OW00005154

Pl. verify and convey the shipment period for the bellow
Order No.OW00005154.

Awaiting for reply at the earliest.

With regards....Deepak Sheth

Your Order Number : OW00005154








Product Quantity Rate Total Price Paid
5658
I-Book 1 7490/- 7490/-
Total Price Rs.7490/-
Shipping Charges Rs.0/-
Grand Total Rs.7490/-

[protected]@tvcskyshop.com,
[protected]@tvcskyshop.com,
[protected]@tvcskyshop.com
date Sat, Mar 12, 2011 at 6:40 PM
subject Order not reached
mailed-by gmail.com

hide details Mar 12 (2 days ago)

Hello TVC,


I have seen your Add in Net and Some Newpapers of I-Book Laptop,So i have order on[protected] order no is.OC2585141,to your Call center,then 1 phone call came to me

he said your order will reached tomorrow afternoon but still now your great product not reach to me.I have called to your call center he gave me number of Distributor

Number is[protected].He is asking me that You have not received yet,he said i will call you in 5 mints.his phone call also came but he said delivery man Cant

Deliver to you because he is SEEK.this type of Reason is giving by you after ordering ???.

To.Mr. Manish Chaubey,Mr. Vinod Agarwal
Founder Chairman
Head Business Development

Mr,Manish.Mr. Vinod Agarwal,Mr. Vinod Mehta
I want to Know this type of Service R U Providing ???.I have mailed 2 times to all of You why Not answering??I[censored] cant Deliver at time then why do the Commitment ???

Thanks & Regards
Gopal Udeshi
[protected]

I had ordered on-line through Website www.tvcskyshop.com on 24/02/2011.
I had ordered 2 units of slicer dicer for Rs.1580/- (Each @ Rs.790/-). I had made payment using my VISA credit card successfully.

The message Transaction Successful Your Transaction Id is TR[protected] and the order number given to me online was OW00004434.

I had contacted their call-center[protected] several times (At least 6 to 8 times). Their call center informs that my payment is not received by them.
Hence, I had sent my bank statement wherein the payment detalis of Rs.1580/- was effected by my bank successfully.

After this the call center was reluctant to connect to their supervisor or manager so that I can complain to him. I tried to contact the corporate office as per the telno given on the web site.ie Tel.:[protected]. twice. The person answering was reluctant to connect to the corporate officials and disconnected the phone without listening to me.

I had also sent a mail to them to their mail address Email:[protected]@tvcskyshop.com, nothing happened.

No responsible person is ready to talk to me or even replied my e-mail, phone calls.

as of today, I am yet to receive my product after expiry of 17 to 18 days. where as their site and the call center announcements are that they are sending the products so as to reach the customer within 48 hours of ordering the product.

Nothing has happened to me.

Kindly help me to get my product or money back with interest.

thanks in anticipation.

My email id is [protected]@gmail.com please.

respected sir
i booked online purchase mobile on 05/02/2011 through credit card and amount already debited in my account but i did not received mobile pl. do need full

thanking for you

yours truly

dinesh maniar ([protected])

Hi,

I ordered an iBook from the TVC Skyshop website on 2nd March 2011. It took me to the payment page and after I entered the details, it gave me an error. So, I called up Customer Care where I was told that no order was placed from my end. I tried again from the same website and same thing happened again. I called up CC again and was told that they have not received the order hence I can place the order on the phone. So I placed the order over the phone though was not able to make the payment as I did not have an OTP for my credit Card.

They said they would be calling in an hour to confirm the payment, though never did.

Later, when i checked my account, i found out that Rs. 7490 were debited from my account twice (for the two orders placed on the website). Later in the night i recieved three order confirmation number for the same product and the SMS said it will be shipped out in 24 hours.

Since then i have been calling the Customer Service everyday. I have neither received my product, nor the refund has been made to me. TVC Skyshop is sitting on my Rs. 15000 without giving me any ETA for either product delivery or refund of my payment.

Now some observations:

- There are two different phone numbers. One for ordering and one for Custome Service
- If you want to order then your call is answered in mere 10 seconds
- If you want to get to Customer Care it will take you at least 10 mins
- None of the representatives have any clue about where the order is or when the refund will happen
- They just give you some weird commitment that the refund would be credited he next day and try to get off the phone
- It took me 15 mins of yelling to convince the rep to get in supervisor.
- Supervisor was even worse. He again gave some absurd commitment and closed the call
- They don't even have a clue when the product will be shipped out
- I tried sending a mail to their support email address. Its been 10 days and i have not received any response

As of now this is i want them to do:

- I currently have 3 order confirmation numbers (OC2573246, OC2573995, and OC2573999)
- Out of which one order (OC2573246) is already cancelled as it was phone order and i had not made any payments
- I want out of the other two, one to be cancelled and Rs. 7490 to be credited back to my account
- The product to be shipped out to me ASAP since its already 10 days that i have paid for it.

Since i have now tried reaching out to the company and have not got any response hence i am forced to submit a complain for the same.

Hope any get this issue resolved.

Tapan Tripathi
tripathi.[protected]@gmail.com

ORDER NO OC 2497113 DT[protected]
COMPLAINT NO[protected] DT[protected]
DATE OF RECEIVING THE HAND SET[protected]

HERE I M TELLING ABOUT THE BAD FUNCTION OF THE MOBILE SET AND THE SERVICES WHICH R GIVEN BY THE COMPANY
1 SET IS CHINES.
2 ITS TOUCH SCREEN NOT WORK PROPERLY AND HANG SOME TIME.
3 THE COMPANY SAYS THE SET HAVE 1 GB INTERNAL MEMORY BUT IT HAS ONLY APPROX 9 MB FREE MEMORY
4 SOME UNWANTED FUNCTION ARE GIVEN IN THE SET LIKE BITING FINGER, LIGHTER, BREAKING GLASS ETC WHICH ARE TOTALLY USELESS
5 NO SERVICE GIVEN BY THE COMPANY TILL DATE
6 BAD CUSTOMER CARE. HERE I WANT TO TO INFORM ALL THAT I HAD MADE SEVERAL CALL TO THEIR CC BUT NO ACTION HAS TAKEN FROM THEIR SIDE.
7 THE PC SUIT CD NOT RUN IN MY LAPTOP


OVER ALL THIS SET IS TOTALLY WORTHLESS AND WASTE OF MY VALUABLE MONEY AND REQUEST TO ALL MY FRIEND WHO ARE GOING TO PURCHASE ANY PRODUCT FROM THE TVC SKY SHOP PLZ DO NOT PURCHASE ANY PRODUCT FROM THEIR BECOZ IN CASE OF ANY DEFECT THE ARE NOT ABLE TO FACILITATE YOU AND YOU CANT CLAIM YOUR WARRENTY


YOUR TRULY

SWATANTRA KUMAR
[protected]
[protected]

DEAR SIR,
I BUY A I-BOOK LAPTOP TO TVC SKY SHOP COMPANY. THE I-BOOK IS NOT WORKING. TO AFTER 2 DAYS OF RECEVED. I COMPLANT MANY TO COMPANY. BUT NO RESPONSE. I M NOT SATISFIED TO COMPANY. I CALL COMPANY CUSTOMER CARE. THEN CC EXECUTIVE DISCONNACT MY CALL. THE COMPANY IS FRAUD . SIR, I MOST REQUEST U THAT PLZ REPLACE MY I-BOOK
LAPTOP IMMEDATLY.
MY NAME:- LALIT KUMAR
ORDER NO.- OC2552599
M- [protected]...

HELLO
SIR
MY NAME IS ATUL KUMAR SHAKYA.I BOUGHT ICAM16 FROM TVC SKY SHOP THROUGH ONLINE.BUT THIS HANDI CAM IS DEFECTIVE.SO I WANT TO REPLACE THIS HANDI CAM . TVC SKY SHOP COMPANY NOT RESPONCE ME. PLEASE SIR HELP ME.
STYEM ORDER NO. OC2549792
ORDER DATE - 6 FEB 2011
DISPATCH DATE -7 FEB 2001
TOTAL AMOUNT -4700.00
COMPANY ADDRESS -TVC SKY SHOP LTD.
HEAD OFFICE -401 JAY KISHAN COMPLEX YAS RAJ FILM STUDIO FUN PUBLIC LAND
MAHARASHTRA 400053
CUSTOMER SUPPORT NO. [protected]



MY ADDRESS - ATUL KUMAR SHAKYA, J-171 MAHENDRA ENCLAVE SHASTRI NAGAR GHAZIABAD (U.P)
MY MOB. [protected], [protected]

Hi,

I made a purchase of 16gb spy pen from TVC Skyshop in month of Jan 2011. But from day one the pen is not working. I tried writing mails to them but they are not bothered to reply nor I am able to get through their customer care number. Every time they promise of a call back that I have never received.

Rishi Bajpai

The advertisement mentioned `broadband' due to which I decided to buy for use during my travelling. When I tried to use my Airtel wireless broadband connection on it, it did not work. I sent mail for which they did not reply. They changed their advertisemnt to ` Cable Broadband'.

S N Gupta
[protected]
[protected]@yahoo.com

I received product spy pen 16 GB. from tvc skyshop on dtd. 19 th jan. 2011 from mahagao depot.dist, Yavatmal My order no. OC25133155 but still received date the pen video not working properly. Just 3 or 5 minuets recording after then stop automatically and only many vlc icon found. I tried Best of my knowledge and level to work it properly, reset also, but the problem not solved still today. So I want to know what’s the problem in my pen, and what can I do for this ? Its not recording not turn off blue light still reset it, and found only 72 mb.memory insted of 16 G.B. So please advice me to what I do ? As per ur advertisement compony assured 6 months warranty on this product, so please give me advise to work it properly so i want to replace my product instantly. i Already sent many mail to customer care/also contact but still not'
given me advoice about the product and not reply me from ur compony, as per ur compony term and condition product found fauly or not working it will be replaced within 48 hours. but it's a wonder from 45 days i will sent my complaint by mail to your customer care centre/[protected]@tvcskyshop. etc. but no answer from ur side. so i want to know can i go to consumer forum to solved my problems or compony given me replacement/or refund. please take a serious and quick action about this mail.


I Hope for early reply.



Sudhir Kale

Swami Krupa

Pride plaza apartment,

Satyanarayan Layout, Arni Road,

Yavatmal. 445001

[protected]

sir
i had purched a ICON G4 MOBILE ON 3RD FEBRUARY 2011 FROM TVC SKY SHOP. I booked it on 2nd february . my system order no is OC2547643 . WITH IN 10 DAYS mobile phone did not work . No incoming calls and outgoing calls possible my phone did not read sim card it was a dual sim phone but not a single sim card functioning my sim is perfectelly ok. i have made several time complaint through thier consumer help line but they did not make a single attempt to repair or replace my mobile phone . Their help line no is [protected] and website is wwwtvcskyshop.com. I have sent my complaint by mail also but they did not response

I HAVE PURCHASED THE MOBILE THROUGH ONLINE FROM TVC SKY SHOP LTD,MUMBAI ON 25/11/2010, DUE TO VOLUME PROBLEM THE SAME HAS BEEN RETURN BACK TO THEM ON 08/01/2011, TILL DATE THE PRODUCT WAS OR MONEY RETURNED TO US. WHAT WE HAVE TO DO FOR THE SAME. I HAVE CONTACTED THE CUSTOMER CARE MANY NUMBER OF TIME BUT NO RESPONSE.

I have ordered icam 16 on 24th December 2010, OC No:-2498567 and I received the camera on 31st January 2011 but after 2 days the display screen of that camera is not working. After this problem, I had complained to TVC on 2nd February 2011 and 7th February 2011, complain No is:[protected]. But till today I have not received 2nd camera and TVC has not responded even. Please replace it as soon as possible.
Name:- Anand Kumar
Mob No:-[protected]

Requested Sir,

Before two day ago on 09/02/2011,i have ordered a product called ICO G4. My order no is OC2552080 & Customer Code is C1163026..I have complied about that at your office on a given customer number and I really felt UNSATISFIED with your workers reply.Its better for you to return my money back or give me the replacement of that big-container.

ITS REALLY IMPORTANT FOR YOU TO SATISFY UR CUSTOMERS' NEED FIRST, RATHER CHEATING THEM BY PROVIDING BROKEN PRODUCTS.

So please I want the POSITIVE reply from your 'TVC SKY SHOP COMPANY' otherwise I have to take action against your company.

The features which are given in the advertisement and the features which are in the product are not same. there is some unuseful features are also in the product like biting finger lighter etc which are totally useless and nounscence.
So I request to all our customers to avoide for buying the product from TVC sky shop
Please search properly before purchasing the product

Be alert
Thanks & Regards

Swatantra Kumar Srivastava
[protected]. [protected]

I had purchase a slender sheper on 18 Aug 2010 for Rs 4990 and next day when want to operate, it did not started so I lodge a complain through customer care number [protected], the attendant told me that the product will be replaced within 07 days.Afterward I had contacted customer care no several times and getting the same reply.Now, after 4 month the product not replaced and telling it was on process.Now I do not want the product and want casah back do the needful.
Thank you

fromjitendra Yadav <[protected]@gmail.com>
[protected]@tvcskyshop.com

[protected]@tvcskyshop.com,
[protected]@tvcskyshop.com

dateSat, Dec 25, 2010 at 11:15 AM
subject8th Reminder - Please exchange our defected MC-10 Camrecoder (Bar Code-HCN[protected]AA00978)
mailed-bygmail.com

hide details Dec 25 (2 days ago)





Most Urgent & 8th Reminder



Dear Sir;

I have given order for 3 Nos MC-10 Camcorder, dated[protected]. Our Order No-OC2463783. Customer Code: C1081543.

I have received your product dated[protected], but 1 Qty MC-10 Camcorder not working properly, and not started till date. So that i have informed to Customer care. So that he was given assurance for the new camcorder delivery against your defected MC-10 camcorder at your residence address. Please note our complaint no.508608 dated[protected] & 2nd Compliant no-518842 dated[protected], 7th Compliant no-567262/167 dated[protected], but till date not received 1 nos MC-10 camcorder and not any reply at your side.

So that I have Requested to you. Please send the new MC-10 Camcorder Immediately & defected MC-10 Camcorder collected by our Residence Address.

I wait for your best reply.

Thanking You.


Yours faithfully

Ramesh Parikh
Mob : [protected]

My son purchased selender shaper from TVC shy shop. It was deliverd after
24days after repeted mails.
On 9th Nov it was delivered & after that it was found the remote is not functioning properly & the next days it stopped working.
Now he is making compaint regularly but no reply is recived.
When i called their toll free number , I am asked to send the shaper by courier (cartage paid)to their Thane branch for repaing & they are not ready to change the deffected product.
Mahesh Verma

I purchased a merlin 123 three months back and it worked well.Now its faults are surfaced, the blades are nor working properly. To replace the blades i wanted to contact the customer care several time but no body is responding to my several call. It is disgusting and i feel cheated by the TVC sky Shop As the product cover warranty to rectify the error.
SHOAIB SHADMANI
SAMBALPUR
ORISSA
[protected]