[Resolved]  ICIC Bank ltd — Fraud Transaction happened through fraud mail from my Internet Banking

Address:

Karnataka

I (M.SATHISH CHANDRA BHANU MURTHY) having ICICI bank account since 6 years My A/C No is[protected]. Last May month I started to use my internet banking facility whichever ICICI bank is providing to all customers. This internet banking also using for checking my account balance and statement purpose only.

But suddenly on the date of 9th June 2010, I got one mail as [protected]@icicibank.com subject as Alert Service Upgrade to my mail account. In this mail they given like “you can now enjoy flexibility and more secured services click below to visit your account page” so, Just I used the link and given my details like user ID and Password through that link. After one day exactly from 10th June 2010 onwards the hacker used my account and paid VODA phone Bills continues till 12th June 2010 amount nearly 12000/- I lost through these transactions. I got this fraud on 12th June 2010 immediately I contracted Nearest ICICI Bank and given my complaint to Customer Care same time they taken my complaint and given complaint no as SR[protected]. At the same time they told please register FIR in the nearest police station by using this complaint no so please accept this complaint and take necessary action to recover my amount from ICICI Bank. With this letter attaching mail print copy (which I got mail from the hacker).

Iam going to lodge complain againest ur bank services due to 12000/- froudly debited from my internet banking user id and password. so please trace out all trasactions and recovery my amount. At the time of froud my 12000 amount was paid to different vouda phone bills paid. so please trace out those mobile no's which are paid from my account on those dates(9th 10th 11th and 12th of june 2010). If you are fail to give me justice are no credit that 12000 amount i will lodge complaint againest your bank. please give reply in return signal.