ICICI — customer services

Address:

Assam

dear sir/madam
1. i am having an joint account with icici jorhat a/c no.04730150XXXX.
2. i invested in mutual funds through cheque payment in hdfc top 200 and icici discovery for 35 000 and 20 000 respectively. And also SIP in my wife's name for the same fund for 1000 rs a peice
3. at the out set mr kishore who was handling the privelege banking was not sure about how to complete the forms for the funds and SIP. After reffering it to some other official of the bank he said that the forms were complete . i enuired about the KYC forms to which he replied he informed to me that they were only required for existing mutual fund investements and not new ones.
4. After 20 days when i did not recieve any folio no. or any communication of any sort. i talked to the manager mr Upadhaya. He told me that he will check it up and let me kn ow, after 2 days without response i went to the bank.
5. to my horror the bank officials concerned and the dy mgr mr dutta could not track my cheque.
6. later i was informed that the KYC forms were required.
7. there was total carelessness and lax attitude from the staff. and the mgr who was not present .
8. this matter will be reported to consumer courts/ forum also