ICICI Bank - ATM Card — Debit of 5000 Rs from Savings A/c against un-successful ATM Transaction

Undersign holds a saving A/C No.[protected] with ICICI Bank, Sector-14, Gurgaon Branch.

On 17th May’09, I visited Axis Branch ATM (ATM ID – S1AC131) located in Galleria Market, DLF Ph - 4.

Attempt to withdraw 5000 Rs was declined.

To my surprise, I rcvd sms on the same evening that 5000 Rs have been debited from my A/c.

On 18th May, I called and registered complaints against above two transactions and was given service request nos –
SR[protected]

Since then, I’ve been following up with your Customer Care Dept on phone and was then adviced with additional SR’s
SR[protected]
SR[protected]

Finally Customer Care informed me that they have rcvd a statement from Axis Bank that the above transaction was successful,

In order to support my case, I have submitted to ICICI Bank authorities the transaction slip that I got from the ATM M/c confirming that the "withrawl transaction has been been declined" (ATM Record No. 9652)

In between, I made personal visits to Sec 14 Branch on 10th & 24th June, and have registered complaints with the concerned authority.

Since more than one month now, I'am struggling to get my 5000 Rs back.

Pl help !