[Resolved]  ICICI Bank ATM — Less Withdrawal of Amount from ATM

ICICI bank/cash withrawal from ATM — Getting less ampunt from ATM

I have withrawn 20000Rs from CMH road ATM on 09 Aug.08.i got one 100 rs note between 500 notes so the total amount i got is 19600 only.I put 4 tomes complaint through customer service no.then i got the reply we have checked that the amount is paid fully.
Then i again called the customer service & told that according to statement & slip the amount withdrawn is 20000 but actual amount i recieved is 19600.Then i got a call to file written complant to the branch whwre account exist.Now again i got the same answer that amount has paid fully as per record.
My complaint is that if there is 100 rs note in between 500 rs note then the machine calculate 500*20 notes.The question is that how 100 rs note comes between 500rs note.

i have go to 4 th level of complaint through ICICI website & the last Answer i got is

Dear Mr. Sharma,

We write with reference to your e-mail of December 24, 2 008 addressed to Head Service Quality issue regarding cash withdrawal from ICICI Bank ATM machine.

Your complaint has been registered under Service Reference Number SR90753119.

We will respond to you by January 5, 2009.

Sincerely,

Sri.Venkateshwara

Office Of Head Service Quality



Regards,
Manoj sharma

ICICI Bank — Debit of amount which is withdrawn

Hello,

I am Mohammad Ayaz Khan & am working as a Network Specialist with a french MNC here in gurgoan. On 10/08/2009 I tried to use an SBI ATM (at Mirapur) in Allahbad, my hometown, to withdraw Rs. 8000 from my ICICI bank account No.[protected]. But after entering all my information in ATM, I got to know that the machine is faulty & can not deliver any money, nor did the machine deliver any status recipt. But after about 20 minutes, when I was already went back home without being able to withdraw any money, I received an SMS from ICICI that a total of Rs. 8000 has been withdrawn from my account. I went back to the same ATM machine, but no one from the bank's side, not even a guard, nor was any notice or label that the machine is out of order. Like some other people, I again found the machine is not working. I then called up ICICI's helpline to register a complaint with registration # SR[protected].

Hi Truti,

We have made a note of your account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team