[Resolved]  ICICI Bank ATM Machine Rohini Sector 11 — ICICI Bank ATM Machine

Address:

Delhi

Hi,

I am writing this complain on behalf of my father who is senior citizen and don't use email etc.

Dear Sir,

This is to inform you that I am an Account Holder of HDBC Bank vide Saving Bank Account No. [protected]. On 11th January, 2012 some mishappening occurred with me which I would request you to place before you.

1. I visited ICICI Bank ATM Machine vide ID Code No. 3052 on 11/01/2012 at 16:07 Hrs situated at Garg Trade Centre, Sector-11, Rohini, Delhi for checking balance of my account but unfortunately the machine showed a message that “not able to print the slip, and asked would you like to continue YES/NO” and I opted to push NO button and exited the ATM Cabin. Then immediately I entered the another ATM Machine at 16:08 Hrs vide ID Code No. 3205 which is adjacent to previous ATM Machine. On this machine I got the printed balance slip which showed the total available balance of Rs. 27,000/-. However, after 1.43 minutes I got an SMS on my mobile no. [protected] that Rs. 5,000/- had been debited from my account. I was shocked and surprised that this amount was never withdrawn by me. So, I again visited the same ATM for verifying the SMS. I was shocked when I got the printed balance slip of Rs.22,000/- only i.e. Rs.5,000/- was withdrawn, where as I would like to again mention that I had never withdrawn this amount of Rs. 5,000/- on HDFC Debit Card ending No. ………….7331 which was in my custody only.

2. I visited HDFC Bank which is also situated at the same premises and contacted the official and orally complained this incident. They advised me to contact the customer care department and lodge the complaint which I complied and got the Complaint No. 324496 dated 11/01/2012 around 1700 Hrs from then with the assurance that within 7 days they will investigate the matter and would reversed the amount in my account. Surprisingly, I called time and again for the remedial measures in the matter and each time there was a run around.

3. I also wrote letters to Branch Managers of HDFC Bank and ICICI Bank Limited, Garg Trade Centre, Sector-11, Rohini, Delhi on 20th January, 2012 for quick redressal of my complaint and also requested a video footage of theft / fraud.

Sir, I am a Class-I retired Officer from Indian Statistical Service, Ministry of Statistics, Government of India and entirely dependent on my monthly pension.

Now, I humbly request you to kindly intervene into this matter as I believe that banks are the custodian of the public money and with this hope that you would take appropriate remedial action on this fraud / theft.

Thanking you in anticipation.

Yours sincerely,
KRISHAN LAL
C-1/306, Ground Floor,
Sector-11, Rohini,
Delhi – 110 085
[protected]