DATE: 8TH SEPTEMBER 2009.
The manager ICICI BANK
Ref: My ICICI A/C NO 030301502418 and Credit card no: 4477 4736 8859 1002
Sub : ICICI Bank HACKED Rs. 5800 + from my saving account by automatically without my CHEQUE/knowledge.
Dear Sir / Ma'am,
MySelf K Govinda raj, From Chennai 45, I have a major issue with ICICI Bank and right now i am very much fed up because of my financial condition is not good and above that ICICI bank had hacked Rs.5800/- from my saving account without any information or intimation to me. This is purely a theft/cheating/hacking done by ICICI Bank.
I have a saving account with ICICI Bank from last 4 years, it is salary savings account; all my salary remittance use to come through ICICI Bank account, when I gone to get money on emergency, I found that ICICI Bank has hacked my account and taken Rs 5800 from my account. Later when I checked with ICICI bank they told me that they have taken my money towards my credit card balance, which is no way related to savings bank account. More over when the ICICI bank hacked my savings account towards credit card balance they left Rs 100/- as due for the same credit card, for which I believe this bank intended to hack my account again in the future so as to keep on taking my money and adjust the same repeatedly.
Meantime I have availed personal loan from ICICI bank and I was paying very promptly and in time each and every monthly installment. After the above said incident I have stopped paying my loan installment and I stopped all the transaction to ICICI bank.
On 8th May 2009 franchise agent Mr Amudhan of Aswin Associate talked to me from phone no 9962216499 and same day Mr C Dhanapal by name and given his address as Aswin Associate 77, Kamaraj salai, Anakapathur, Chennai 17 ph 9940238019, met me and got all the above fact in person and assured they will do required for the settling of the issue.
After few days Mr Sekher by name team leader from Ambatur Branch ICICI BANK employee ph no 9962216497 has talked to me and used all abusive language and informed me credit card account and loan account are different and can not stop or with hold payment for the problem. When I asked about credit card account and personal account are two different transaction, why it was hacked with out asking or taking permission or with out cheque, he could not answer anything and cut the phone line.
After that Mr Suresh, B S Enterprises, Franchisee addressed No 3, Pushpa Nagar Main Road, Nungambakkam, ph 9962578787 met me in person with same abusive language talked to me and with out any solution walked away.
Subsequent to that Mr Babu collection manager and Mr Bharath Area manager, Ambatur talked to me with the same abusive language there also could not get any solution.
On 4th July, 6th July and 12th July 2009 Mr Chandru Dept Manager and Mr Shibu Area Manager has talked to me over phone aswell met me in person but they failed to give solution for the problem but only asked me to pay the loan arrears.
With out finding the solution, Every month cheque for the loan installment being presented by ICICI BANK and same getting bounced every month, which I am no way responsible. Without arriving to the solution by letter or by personal communication only by SMS, threatening that matter being reported to CIBIL, Which no way going to find solution between me and bank.
As I informed to all above person, who ever met me in connection with the loan premium, suggest to pay back the hacked amount to my savings account and a letter from ICICI Bank stating that they will not hack the account in the future. If they do so I can regularize my loan repayment, but no interest can be paid for the delay period, caused by ICICI Bank.
All the above information being brought to the concerned person notice so as to take adequate steps.
K. Govinda Raj.