[Resolved]  ICICI Bank — calling in name of some other person

Hi Consumer Forum,

ICICI Bank, ICICI Lombard is continuously calling me for last 1&1/2 Years in name of Mr. Ajay Dhingra ([protected]@yahoo.co.in) on my mobile phone no. [protected]. I told many-time to their telesales, that this number is not of Mr. Ajay Dhingra and they should update in their database with correct no., which they are not doing.

I am receiving daily calls from ICICI Bank call centre with 0141 STD code where a automatic calling machine directly call my number and assign a sales person to talk. I am also getting call & SMS for Insurance renewal, Credit card bill payment etc. But I am not receiving and SMS from Mr. Dhingra's bank account, that means he has given his original number there.

There Telesales asked me to go to ICICI Bank and give written application, which I tried but branch is saying they cannot accept this as only Ajay Dhingra can update his information.

Earlier I had also sent email to Mr. Dhingra, but he is not acting …it seems to me that this is intentional act…as he might be a former employee of ICICI Lombard and knows that it is impossible for a person to update mobile no. of any other person in ICICI Bank.

Mr. Ajay Dhingra also has Credit Card from ICICI Bank with xxx4x007 as last 5 digits ... recently he has also updated his email ID form [protected]@REDIFFMAIL.COM to [protected]@yahoo.co.in but had not updated mobile no.

ICICI Bank doesn’t provide any email ID for customer complains where I can complain; instead they provide online form inbuilt in their website. Also online form ask Service Request no (SR no.) which I don’t have and don’t know how to get it (don’t want to call ICICI Tollfree no. as it is just answering machine with only fixed option)

I am tired speaking to ICICI telesales and bank persons who cannot act on my request. Kindly help me, how I can update mobile information and how can I make ICICI to act on my request.
I have email ID of Mr. KV Kamat CEO – ICICI Bank (kamath.[protected]@icicibank.com or kv.[protected]@icicibank.com) ....should I email him.