ICICI Bank — Incorrect Funds transfer and no refund till date

ICICI Bank incorrectly transferred my funds (Rs. 50,000) to a wrong a/c instead of my savings a/c[protected]. It has been almost 8 months now, I have been requesting and visiting and talking to their managers but the money has not been refunded till date. They haven't even cared to update me on the status of the issue. Transaction was made through NEFT vide IFSC code ICIC0000558 dated June 14, 2011. They are not willing to refund my money till they get a debit consent from the beneficiary which has not come in 8 months and I don't see it coming anytime soon. Does the customer keep waiting till these formalities are done? Does the bank hold no responsibility for an incorrect transfer where the A/c no. and name are clearly not matching? I have not even been given the contact details of the wrong beneficiary to whom I can request for a debit consent which should actually be the bank's job and not mine. But I don't feel ICICI bank is responsible enough to care for it's customers.