[Resolved]  ICICI Bank — Collections Team kill Bank Credibility

Hi,

I have been ICICI Customer for last 7 years, I never had any problems so far. Due to the pleading from the sales reps, I had taken a credit card and had never used that for alomost two years. Meanwhile I had also availed a loan from ICICI ...
Last month, All of a sudden my account was showing a negative balance and account was loacked, the entire personal loan amont was shown as negative. I had tough time to get details from the bank - The worst customer care center, They seem to have no idea and knowledge .. Finally after 10 days of continious followups they told it was due to loan, I was transfered to loan department and He put me on hold and within no time cleared my account. He said he saw no problem and account is open, within no time I was able to see my account active. I thought it was my bad time and their negligence they have commited this error and went on.
Later that night found that my entire account was wipped off, I got furious and called up customer care and blasted that poor inocent folk, He took pain and spoke to credit card session, Told that One Mr. Amit Chourasia from ICICI Bangalore Collections team claimed that he has a written authorisation from me to clear the same. I spoke to that Gentleman he said he has directions from RBI for the same,
I tried educating him, But He ended up challenging me for the consequences with all ill Language. I am sure this would end up in arm twisting fight,

... But the whole point is Bank is not realising that by encouraging the Collections - Its loosing its credibility .. I have investments from Dmat Account, Personal loan, and Current account.. Seeing the track of last seven years they should not experiment with the customers.

I have decided to change my bank, In case if I dont get the amount debited by tommorow - I would ensure they would be not able to take a single penny more from me.
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Aug 14, 2020
Complaint marked as Resolved 
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