[Resolved]  ICICI Bank — Change of Mobile Number

Address:Hyderabad, Andhra Pradesh

Dear Sir/madam,

I have an account in ICICI bank. I use Internet Banking, I want to update my new mobile number though online but I cannot find the link for Change of Mobile number in 'View/Change Contact details' section. I can only see 'Update Email Id' section. Please provide a link so that I can change my mobile number online.

Thanks & Regards,
Keerthi.
Was this information helpful?
No (2)
Yes (1)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

ICICI Bank — Facing Problem with Online Banking

I use to transact money through online only. But since from 1st of Feb'09 ICICI site is completely down. So I am not able to access properly. I have complained so many times. But they are not able to resolve it out. So many people have complained regarding this as per the word of customer care executive of ICICI Bank.Even though they are not taking the issue seriously.
Hi,

I have Transferd the 30K from ICICIbank to Canra bank on Oct 21st 2009, still the same amount is not credited in the canara bank, i have called couple of times to icici bank people they have provided me RBI transction no to check the same with canra bank people, canra bank people is saying thee is no transaction happen on this.and after that there is no proper response from the both banks..could some one please suggest...what i need to do?

-Raghu
Sir,

I am based in UK for a short period of time. I am not able to access my internet account as i need to have my phone number. Can you please suggest /help me how to access my account? Is there any way to have my international phone number added to my account?

Regards,
Sangeetha
Dear Sir,

I have travelled to Singapore 4 months back and I am not able to do banking transactions becuase of this new features like OTP and URN. Since my mobile number has changed, I am not able to receive URN and OTP and facing serious problems from past 4 months.

ICICI bank has not provided none of below option to change our mobile number.

1) To Change the mobile number online. (logging to your own account)
2) Option of selecting mobile number or email id to send these details through online.
3) Changing the mobile number if we call to customer care.
4) Neither they have made it optional so that customer can chose these facilities on thier own convinience or wish.


Can you please address our problem on this.

Thanks,
Raghavendra Hegde.
Hi Raghavendra,

Please send us your contact details at [protected]@icicibank.com and our official will get back to you to assist you. Kindly refer '3785168' in the subject line.

Regards,
ICICI Bank Customer Service Team
Dear Sir/madam,

I have an account in ICICI bank. I want to update my new mobile number though online but I cannot find the link for update my Mobile number and email id. Please provide a link so that I can update my mobile number online.

Thanks & Regards,
Siddaraju
Dear Sir/madam,

Currently I am in US and my india mobile number got deactivated. I have an account in ICICI bank. I wanted to add a new payee into my account through online. Since my mobile number got deactivated, I am not receiving the URN number. I want to update my US mobile number though online but there is no option to update my Mobile number. Please do the needful.

Thanks & Regards,
Mathanlal AJ
Dear Sir,

Currently I am in US and my india mobile number got deactivated. I have an account in ICICI bank. I wanted to add a new payee into my account through online. Since my mobile number got deactivated, I am not receiving the URN number. I want to update my mobile number. Please let me know how can I do that.

Thanks,
Rupesh Tank
Dear sir/madam
please change my mobile no why my mobile is thief my old no [protected] my new no [protected]

Manohar gupta [protected]
sir i want change my mobile number so i request you pls help account no[protected]
mobile no [protected]
Dear sir/madam
please change my mobile no why my mobile is thief my old no [protected] my new no [protected]
Dear Concerned,


I am an ICICI customer for the last 3.5 plus years and I moved to the US about 2 weeks ago, I cannot pay my bills because I cannot get the OTP number. My india mobile number is updated in ICICI and that number no longer exists. I need to update my US mobile number, but I cannot do this online. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated. I need to make urgent payments.

I have sent mail to [protected]@icicibank.com
Dear Mr. Harika,

We regret the inconvenience caused. We have made a note of your contact details. Our official will get in touch with you.
We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I am in USA for some time and unable to do online transactions for lack of OTP and URN. My registered mobile number is not active in USA.
Can I register my USA cell number for this and how?

Regards.
Ali.
Hi - I am USA for sometime. I need to change my mobile number to USA number so that I can do the transaction online. It is really bothering me as all bill payment is over due now.
ICICI Bank should ideally have a way to chnage the mobile number online. They already have multiple level of security so not sure why there are no link once you login.


Pls help


Regards
Rajeev
I am not getting Unique Registration Number while adding payee...i tried it for several times...then also i didnt get
I have been shifted to Netherlands and would like to change the mobile number of my bank account and credit card since I lost my sim card. I tried almost every option online through Net banking but all attempts went into vain.
I tried to make several calls from here but not even a single time i could reach the option to talk to any executive to let him know about the grievance.
I am really lost and couldn't tell how to go about it. Please advice on high priority.

/Tushar Malhotra
Icici@1's reply, Sep 23, 2021
My mobile number yo change please old number 9356613125
New number 9325276483
Thanks
I have an account in ICICI bank. I use Internet Banking, I want to update my new mobile number though online but I cannot find the link for Change of Mobile number in 'View/Change Contact details' section. I can only see 'Update Email Id' section. Please provide a link so that I can change my mobile number online.

Regards
priyanka
Currently I am in USA since 2014 and recently my registered mobile number sim has been deactivated so not able to do any onlione transaction due to OTP.

How to get OTP or can i register my USA cell number to get OTP?


Thanks,
Nawal
Dear sir/madam,

I have a icici bank account. I was receiving messages to my registered qatar number till april but from past 3 months I am not able to do any transactions because all of sudden the message have been stopped. Not receiving any OTP OR URN to my number on other side I am receiving confirmation on my registered email id that OTP is generated. Facing big problem in using my account online as I am in qatar and can't visit branch in india for updation of mobile number. Please advice.

Regards,
Nadiya Fathima

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    65%
    Complaints
    23606
    Pending
    2062
    Resolved
    14213
    ICICI Bank Phone
    +91 22 2653 1414
    ICICI Bank Address
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    View all ICICI Bank contact information