[Resolved]  ICICI Bank — Consumer complaints and reviews about ICICI Bank

Address:West Bengal

Dear Sir,

I have booked one tickets from IRCTC But ticket were counted as failed Transaction. Then they have refunded the same amount after 2days
But problem is that amount is not showing in my account statement. and bank is doing nothing, customer care always put my phone on long hold approx 15 min.
i have done emails to customer care of icici bank but still not reply from that side.

and I have all details that prove Irctc refunded the full amount after days..

M pasting the email for reference and communication with Irctc that they have refunded the amount.

Dear Customer,

The refund has been processed against the said txn [protected] at IRCTC’s end. The refund details with refund ARN no is as follows. With the help of ARN number you can ask the refund status from ATM switch center.

PROCESSING TRANS_DATE AMOUNT DR_CR ARN_NO CARD_NO AUTH_CODE FT_NO SESSION_ID
16/07/2013 14/07/2013 -1807.47 DEBIT 74766513197328452702177 469375******2852 021811 [protected] [protected]/14


Please also note that the above refund detail has received from the concerned Payment Gateway through which the said transaction has been done. The refund ARN is generated only when the refund is processed from payment gateway (with Visa/ Master gateway), to respective card issuing bank. If it is not reflecting in your statement as given above then *please contact your ATM switch center with above ARN no. to get the refund details (pls get your ATM switch center contact detail from your respective card issuing bank).*


Hope it will clarify. We request you to please do not break the below mail chain for this particular issue in your successive mails.


Thanks & Regards
Reena Badoni
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Aug 14, 2020
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