[Resolved]  ICICI Bank Credit Card — Double Debit of a payment

Dear Sir/Madam

I am using Credit Card of ICICI Bank.

I have booked ticket through Indian Railway (irctc) from Indore to Jammu, Date of Journey 07th Jan 09.

At the time of booking of ticket first time transaction was cancelled & ticket was not booked, so I have booked the ticket second time, at second time the ticket was successfully booked. But the ICICI has charged me for both the transaction.

The details of both transactions are as under:

1st Transaction (Which was failed):

Transaction ID: [protected]
Date: 26th Dec 2008
Amount: 2767.94

2nd Transaction (Actually booked ticket):

Transaction ID: [protected]
Date: 26th Dec 2008
Amount: 2767.94
PNR: [protected]

I had mad a complaint to this regards at ICICI Customer Care (Complaint SRN[protected] and on 16th January 2009 a credit of Rs. 2767.94 given by ICICI as ICICI have charged me double on 26th December 2008.

Now again on 16th April 2009 ICICI have debited the same amount stating charge bank debit.

How ICICI can debit that amount when already ICICI have given me the credit on 16th Jan 2009 & matter was cleared that I had charged double for one transaction by ICICI's mistake.

And Further for the above mentioned transaction, I have clarification from Merchant also (i.e. Indian Railway) that they have not received any double payment from me.

I had again requested ICICI on 14th May to look into the matter & give me credit of that amount, but ICICI replied me "that the query has been resolved in favour of Bank & you have to Pay entire amount." So can I know who is the decision making authority.

Further I have received Credit Card statement for the period 28th March 2009 to 28th April 2009, in which ICICI had mentioned total due amount of Rs. 3750.40 (inclusive of that charge back debit of Rs. 2767.94). Payment due date is 17th May 2009. So here to avoid any penalty on delayed payment I have already deposited the balance amount (deducting amount of charge back debit i.e. 3750.40 Less 2767.94 = 982.46) vide Cheque No. 176425 drawn on Union Bank of India, Indore Main Dated 11th May 2009.

So here I request you to kindly look into the matter & help me to get credit of my money from ICICI.

Hope you will consider this matter favorably.

Thanking You

Regards
Deepesh Shah
Chartered Accountant
E-18, Raj Plaza,
Chhawani,
Indore - 452001
Contact: +[protected]