Sir, With honour
Mailing you a copy of letter which is e-mailed and posted to head office of ICICI Bank Limitd, in this letter I have mentioned all the facts regarding wrongly calculated fuel cash back, wrongly imposed late payment fees & service tax and wrongly imposed interst charges & service tax.
Customer Service Officer,
Credit Card Division,
ICICI Bank Limited.
Mr. Harshil Mehta,
I can boldly say that I am a culprit as I have opted for ICICI Bank Credit Card.
With trueness I can clearly say that all my payment are duly in time and before your due date.
As I am operating these (Gold & Platinum) ICICI Bank Credit Card from 27th February, 2006. And from 27th February, 2006 to 29th June 2007, I was very good customer to you no charges, no levies, no penalties were charged in these 17 months.
But what had happened to me or what had happened to the bank that in July 2007, October 2007, December 2007, January 2008, March 2008, April 2008, May 2008, June 2008, July 2008 that I am being charged by bank wrong late payment fees, wrong interest charges and wrongly calculated fuel cash back. For this very reason from 1st June 2008 I am not using your credit card and may going to surrender the card.
When I have your Gold card the ICICI Bank personnel comes to me, to give me Platinum card, when I got Platinum card they are approaching me for Signature card. How can I go for opting Signature card when I have so much great problems of wrongly charged late payment fees, wrong interest charges and wrongly calculated fuel cash back.
I am having Citibank Card from last eleven years; neither me nor Citibank has any problems. If anything wrongly occurs in their statement, they in very first letter/ first e-mail vanishes (waive) off immediately in my very first request.
If you want me to be your good customer for further using of Credit Card in future years. Please waive off each and every charges like wrong late payment fees, wrong interest charges and wrongly calculated fuel cash back.
Sending you chart of wrongly calculated fuel cash back, wrongly imposed late payment fees and wrong interest charges. The account is 100% perfect as you can send any person or any chartered accountant to calculate any of these charges.
Once you have imposed in any month any charges it will be increased in further months as you calculated interest on late payment fees and interest on interest charges. Are you a sahukar of rural area.
Sending a copy of this to RBI Grievances Cell and Banking Lokpal also if you are not doing any favour to me.
Account details as per my perfect calculation
· FUEL CASH BACK
BILL DATED FUEL AMOUNT CASH BACK-YOU GAVE DIFFERENCE
28 July 2007 Rs.1690 @ 1.5% Rs.25.35 - Rs.11.90 Rs.13.45
29 Oct 2007 Rs.1800 @ 1.5% Rs.27.00 - Rs.14.00 Rs.13.00
29 Dec 2007 Rs.1850 @ 1.5% Rs.27.75 - Rs.25.50 Rs. 2.25
01 March 08 Rs.1400 @ 1.0% Rs.14.00 - Rs.10.00 Rs. 4.00
29 March 08 Rs.550 @ 1.0% Rs. 5.50 - Nil Rs. 5.50
29 April 2008 Rs.1800 @ 1.5% Rs.27.00 - Nil Rs.27.00
29 May 2008 Rs.1820 @ 1.5% Rs.27.30 - Nil Rs.27.30
For this very reason the charges of every month has been imposed due to not giving of difference of Fuel Cash Back and continuously every month it is increased by every month imposement of late payment fees + service tax, interest charges + service tax.
· LATE PAYMENT FEES
BILL DATE LATE PAYMENT FEES + SERVICE TAX => TOTAL
29-Dec-2007 Rs.350.00 + Rs.43.26 => Rs. 393.26
01-March-2008 Rs.350.00 + Rs.43.26 => Rs. 393.26
30-July-2008 Rs.400.00 + Rs.49.44 => Rs. 449.44
On 01-March-2008 bill, reversal of late payment fees + service
tax (Rs.350.00 + Rs.43.26) => (Rs. 393.26)
BALANCE TO BE REVERSED => Rs. 842.70
· INTEREST CHARGES
BILL DATED INTEREST CHARGES + SERVICE TAX => TOTAL
29-Jan-2008 Rs.359.92 + Rs.44.49 => Rs. 404.41
01-March-2008 Rs.437.73 + Rs.54.10 => Rs. 491.83
29-March-2008 Rs.231.43 + Rs.28.60 => Rs. 260.03
29-April-2008 Rs.220.95 + Rs.27.31 => Rs. 248.26
29-May-2008 Rs.342.46 + Rs.42.33 => Rs. 384.82
28-June-2008 Rs.265.01 + Rs.32.76 => Rs. 297.77
30-July-2008 Rs. 89.01 + Rs.11.00 => Rs. 100.01
Total amount to be waived off => Rs.92.50 + Rs.842.70 + Rs.2187.13
This amount Rs.3122.33 that you want from me is not correct, as this difference is due to your wrong calculated fuel cash back, wrong late payment fees and wrong interest charges and not charges of any purchases.
So, please waive off each and every charges with immediate effect.
(Card No. 4477 4738 4830 7000)
S. K. Bang
(Card No. 4629 8641 0602 5002)