[Resolved]  ICICI Bank Credit Card Division — UNETHICAL APPROACH ICICI BANK

[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Wednesday, July 22, 2009 1:33 PM
To: '[protected]@icicibank.com'
Subject: FW: RE:'ICICILom=[protected]' FW: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVECANCELLATION of CREDIT CARD



NO Action or plan implemented from your end for the query.

There is no service, so what will be head service quality doing there.

I need to talk and settle this case in this month only.

If there is no action from your end at the case, where money is being deducted from my Credit Card without my consent against LOMBARD, & big sum reflects towards outstanding balance this month.

I will not be responsible for any further conversation etc. and will be solving the case with only by legal means.



I have written to Hyd. Branch and sent them the post as well

POST TRACKER NO.DTDC;B[protected]TTH JULY THE POST WAS SENT.

[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Tuesday, July 14, 2009 3:12 PM
To: '[protected]@icicibank.com'
Subject: FW: RE:'ICICILom=[protected]' FW: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVECANCELLATION of CREDIT CARD



Dear Coordinator,



I haven’t heard any thing from your end and there is no revert back to settle the case.

This is pathetic service from the brand and complete ignorance.



Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com

we advise you, the property which you want to buy not which market sells.


[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Thursday, July 02, 2009 6:40 PM
To: '[protected]@icicibank.com'
Subject: FW: RE:'ICICILom=[protected]' FW: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVECANCELLATION of CREDIT CARD







Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com

we advise you, the property which you want to buy not which market sells.


[protected][protected][protected][protected]

From: Service Quality [mailto:[protected]@icicilombard.com]
Sent: Wednesday, June 24, 2009 6:45 PM
To: Kamal Warikoo
Subject: RE:'ICICILom=[protected]' FW: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVECANCELLATION of CREDIT CARD



Thank you for contacting ICICI Lombard General Insurance Company Ltd.



Your request has been logged in as Interaction ID 4712322. The request is under process and we will revert to you on the same shortly.



**This interaction is being tracked through the subject line. Please do not change/modify it while reverting to us**



Regards,

Service Quality team





-----Original Message-----
From: Kamal Warikoo [kamal.[protected]@allcheckdeals.com]
Sent: Wednesday, Jun 24 2009 12:10PM
To: [protected]@icicilombard.com [[protected]@icicilombard.com]
Cc: [protected]@icicibank.com [[protected]@icicibank.com]; [protected]@icicilombard.com [[protected]@icicilombard.com]; customer.[protected]@icicibank.com [customer.[protected]@icicibank.com]
Subject: FW: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVECANCELLATION of CREDIT CARD


ALL MAILS ARE BEEN MARKED YELLOW


[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Thursday, June 11, 2009 5:57 PM
To: 'ICICI Bank Customer Care'
Subject: RE: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVE CANCELLATION of CREDIT CARD



Thanks,



I need to know the balance payments as money is already detected from my acc. Towards cc payments.

Also have not received the CC statement.



Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com

we advise you, the property which you want to buy not which market sells.


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@ICICIBANK.COM]
Sent: Thursday, June 11, 2009 5:33 PM
To: Kamal Warikoo
Subject: RE:'ICICICARE=[protected]' FW: POOR SERVICE/ IVR/ SERVIVE CANCELLATION of CREDIT CARD



Dear Sir,



We apologize for the inconvenience caused to you.



We have escalated in regards to your issuse on credit card account and as per our telephonic conversation we would require few more days to revert back to you.We have raised a request no : SR[protected] in regards to your concern



Please accept our sincere apologizes for the delay .



Looking forward to your cooperation towards a better service

Sincerely

Soumya Shetty
Customer Service Executive
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.







-----Original Message-----
From: Kamal Warikoo (kamal.[protected]@allcheckdeals.com)
Date: Tuesday, June 09, 2009 01:27 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: FW: POOR SERVICE/ IVR/ SERVIVE CANCELLATION of CREDIT CARD




[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Tuesday, June 09, 2009 10:41 AM
To: 'ICICI Bank Customer Care'
Cc: '[protected]@iciciprulife.com'; '[protected]@iciciprulife.com'
Subject: POOR SERVICE/ IVR/ SERVIVE CANCELLATION of CREDIT CARD



Dear Coordinator,



I have been informing you that there is no EMAIL ID of mine as kamal.[protected]@infoedge.com its



kamal.[protected]@allcheckdeals.com/[protected]@rediffmail.com.



In spite of informing again and again the CC statement is being sent to same email address which till date I have never got.

At same time the below conversation mentions cancellation of the all other policies which are deducting money from my credit card with out my knowledge and same was cancelled. The proof is in attachment as well.



I want to know why my credit card balance was 2529.89 while the transactions made by me were only 400 & 800 rupees, in that I accept there was late payment charges as well as I was not in town.



I have already dropped the cheque of 1180 in DROP box of ICICI bank near BANGALORE CENTRAL.

I want the information at the earliest failure to which will force me to cancel the Credit Card service of yours form today only.



I want to be clear with:



Why my credit card bill is is 2000+ as it should be in the range of Rs.1800?
Why the email address is not changed and when it will be updated. SMS sent always mentions KAMAL.[protected]@INFOEDGE.COM, 7th JUNE I HAVE GOT THE SMS.
Do you want me to continue with the card or not. No one will like to pay the charges for the services which he/she has not used.


RECTIFY AS SOON AS POSSIBLE. I WANT CREDIT CARD STATEMENT ON THIS ID BY EVENING.

Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com

we advise you, the property which you want to buy not which market sells.


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Friday, March 13, 2009 9:45 AM
To: Kamal Warikoo
Subject: RE:'ICICICARE=[protected]' URGENT



Dear Sir,



The Service Requests SR99650502 and SR99652401 regarding the cancellation of the Prudential and Lombard policies is under process.



The status of the requests will be communicated to you within March 27, 2009.



Looking forward to your co-operation in helping us serve you better.



Sincerely,



Purnima K

Customer Service Officer

ICICI Bank Limited



ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.



CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.









-----Original Message-----
From: Kamal Warikoo (kamal.[protected]@allcheckdeals.com)
Date: Thursday, March 12, 2009 12:07 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: RE: URGENT



Hi

Thanks for the support.

You will not be denied from any cooperation from my side, if the process is dully done as per mentioned date.

I am looking for same pace for the EMI converting process as well.




[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Thursday, March 12, 2009 11:55 AM
To: Kamal Warikoo
Subject: RE:'ICICICARE=[protected]' URGENT



Dear Mr. Warikoo,



We have forwarded your request regarding the cancellation of the Prudential policy to the concerned department with Service Reference Number SR99650502.



We have forwarded your request regarding the cancellation of the Lombard policy to the concerned department with Service Reference Number SR99652401.



The status of the requests will be communicated to you within March 27, 2009.



Looking forward to your co-operation in helping us serve you better.



Sincerely,



Purnima K

Customer Service Officer

ICICI Bank Limited



ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.



CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.









-----Original Message-----
From: Kamal Warikoo (kamal.[protected]@allcheckdeals.com)
Date: Tuesday, March 10, 2009 11:51 AM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: RE: URGENT



Hi Tulsi,



I know that the company policy is different, but I have tried a lot to reach the people also one who had started the process from their end.

I want them to contact me for, as I am not free to keep calling them.

I declare that I am not taking there Products and services at all, same should not be detucted from my Credit card, which I will not be paying at all.

I am very much reachable to my carry cell.



Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
# S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Tuesday, March 10, 2009 10:01 AM
To: Kamal Warikoo
Subject: RE:'ICICICARE=[protected]' URGENT



Dear Mr. Warikoo,



We tried to contact you on [protected]and [protected], however you were not contactable.



We request you to contact merchant (ICICI PRUDENTIAL LIFE INS and Lombard policy) for further assistance regarding cancelation of policy.



If any debit is done by ICICI Lombard and ICICI PRUDENTIAL LIFE INS, only they have the authority to credit the amount to your credit card account.

Also we confirm that we will not be able to access your policy details registered by ICICI Lombard or ICICI PRUDENTIAL and hence we request you to contact Merchant.

Looking forward for your kind co-operation.



Sincerely,



Tulsi Sirivella

Customer Service Officer

ICICI Bank Limited



ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.



CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.



-----Original Message-----
From: Kamal Warikoo (kamal.[protected]@allcheckdeals.com)
Date: Monday, March 09, 2009 06:56 PM
To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
Subject: RE: RE: URGENT



Hi Ms. Rajalaxmi,





Thanks for your quick response; I would like to know that what in terms of transaction details you need.

I will send you the same accordingly.

I am also looking forward for canceling all other services which lead to Payments from my credit card.

I will be paying only for the transactions which I will make from the card at times.

I would not be interacting with ICICI PRUDENTIAL LIFE INS as the experience with them in terms of post sales is worst.

I would like to take your help to interact with them and pass my message to them.





Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
# S-321, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
India :[protected]
USA :[protected]
UK :[protected]
E- mail:kamal.[protected]@allcheckdeals.com


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Monday, March 09, 2009 4:13 PM
To: Kamal Warikoo
Subject: RE:'ICICICARE=[protected]' URGENT



Dear Mr.Warikoo,



For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com



We regret for the inconvenience caused.



However we inform you that for ICICI PRUDENTIAL LIFE INS, we request you to contact at [protected]@iciciprulife.com or [protected]@iciciprulife.com



Toll free no:[protected]only from BSNL or MTNL



For lombard policy we request you to please get in touch with the Lombard customer care team call our toll free number :[protected] so as to assit you in this regard.



Looking forward for your kind co-operation.



We tried to contact you on your mobile[protected],[protected] numbers however you were not contactble.



Sincerely,



CH Rajalaxmi

Customer Service Officer

ICICI Bank Limited





ICICI Bank now offers 8.75% p.a. on fixed deposits for 390 days and 590 days, 9.00% p.a. for 890 days. Please contact any ICICI Bank branch.



Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.



Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com



CONFIDENTIALITY INFORMATION AND DISCLAIMER:

This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

-----Original Message-----
From: Kamal Warikoo (kamal.[protected]@allcheckdeals.com)
Date: Monday, March 09, 2009 03:33 PM
To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
Subject: URGENT



Dear Coordinator,



With the mail ref. Below, I have asked to cancel all other charges like Lombard and Prud.(ICICI)

I had spoken also to guy on phone from your end that on my credit card I don’t want any out standing payments apart from if I purchase for self.

As I did one transaction for my mobile.



As the guy who spoke to me was telling that it has been done.

I will not be paying any amount to any other product of your bank like insurance etc As I Declare that cancel for very wrong services.

I am not at all happy with many aspects of your bank.

This is only because of office account I am in transaction with you.

There is no customer relation ship at all.



Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
# S-614, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com


[protected][protected][protected][protected]

From: Kamal Warikoo
Sent: Sunday, January 25, 2009 7:50 PM
To: 'customer.[protected]@icicibank.com'
Subject: URGENT





Dear coordinator,



Kindly send me the pin no. of my credit card.

Credit card number is

[protected]

I am in need of the pin as it has not reached me.

I am also looking for the statement of the credit which is mentioned there and as I have not received any intimation from those authorities I want to cancel the policy.

I don’t want that money is getting detected from my credit limit which I have no records.

I am sure I want to cancel the policy of that ICICI insurance the cancellation fees can be collected by them from my end any time.

Kindly revert back to me as soon as possible.

Regards,

KAMAL WARIKOO
allcheckdeals.com (A naukri.com Group Company)
# S-614, Rear Wing, South Block,
Manipal Centre, Dickenson Road,
Bangalore- 560042.
Mob : +[protected]
Ph : +[protected]
E- mail:kamal.[protected]@allcheckdeals.com














<<kamal.jpg>>
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Aug 14, 2020
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