[Resolved] ICICI Bank / Credit Card — Non- Compliance of RBI guidelines for Online Transactions | |||
Sir, I had written a complaint to ICICI Bank w.r.t a credit card transaction done online on 30th July'2010. The transaction happened on MakeMytrip site & wrongly authorised by ICICI bank as it went through without my 3D Secure code. When I informed them about the issue they weren't willing to listen to it. Around first week of Sept'2010 I had approached RBI Banking ombudsman with this issue and logged my complaint on the matter. ICICI bank compensated me the entire amount of 17518/- around third week of Sept'2010 . Later, I got an intimation from them saying that credit of 17518/- is reversed as the bank thinks the transaction was authorsed correctly (without a 3D secure code being input, I fail to understand how this can be a valid transaction). I am really frustrated with the bank. And also, with RBI Banking Ombudsman which also believes that an Online transaction using credit card can go through without a 3D-Secure code. Don't understand the objective of having the RBI Guidelines for online transaction at all.For your reference (Complaint # SR[protected] with ICICI Bank) & (Complaint # [protected] with RBI Banking Ombudsman) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Hi.
We are sorry to hear about your opinion for the bank and would hence like to take this opportunity to resolve any problem you have faced. Please email your contact details at [protected]@icicibank.com and we will conact you at the earliest. Please mention "UID 477170" in the subject line.
Regards,
ICICI Bank Customer Service Team.
We are sorry to hear about your opinion for the bank and would hence like to take this opportunity to resolve any problem you have faced. Please email your contact details at [protected]@icicibank.com and we will conact you at the earliest. Please mention "UID 477170" in the subject line.
Regards,
ICICI Bank Customer Service Team.
Name : Vishnu Priya
ICICI CC Application : S[protected]
Reg mobile number : [protected]
Dear Sir/madam
I have applied Icici credit card 15 days before till now i dint receive my credit card any I can't check the application status online...
An immediate action would be highly appreciated.
ICICI CC Application : S[protected]
Reg mobile number : [protected]
Dear Sir/madam
I have applied Icici credit card 15 days before till now i dint receive my credit card any I can't check the application status online...
An immediate action would be highly appreciated.
Dear Ms.Priya,
We regret any inconvenience caused. We have made a note of your contact number.
Our official will get in touch with you.
Regards,
ICICI Bank Customer Service Team
We regret any inconvenience caused. We have made a note of your contact number.
Our official will get in touch with you.
Regards,
ICICI Bank Customer Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23613
Pending
2053
Resolved
14240
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
ICICI Bank — non compliance of duty
Sir,i have lot of grievences against working of above said bank & whenever we approach bank ,their server is already down and hence no withdrawl is possible .Every bank has its rules& regulations for maintaining account with them &in case of failure,they always impose penalties.In case of bank 's failure to perform its duties supposed to commit towards customer ,banks should also be penalised for non compliance of its duties & thus making customer to suffer mentally & his business.