[Resolved]  ICICI Bank Credit Cards — : Dubious Transactions worth Rs. 51006/- on my add on card issued in Nisha Atre (my wife rsquo;s) name.

This is with reference to the captioned subject regarding the dubious transactions made on my Add on Card which is issued in my wife Nisha Atrey's name (Card No. [protected]). As my card was repeatedly declined by your system, to check the reason I called up your customer care no.[protected]. During the call I learnt that the total amount due as per the automated system is Rs. 77200/- which is huge and incorrect as we have not bought articles of such high amount. Further it is learnt that all the transactions reflecting under the add on card of my wife are Incorrect as we have not purchased anything from respective merchant locations (as mentioned in the statement).

Details of all these transactions are as under:

Card No. [protected]
Date Merchant Name Transaction Amount (Rs.)
17-Mar-09 Mushrooms 3560
17-Mar-09 Shopper Stop Ltd 3270
17-Mar-09 Reliance Retiail Ltd 5899
17-Mar-09 Cobb Apperals 3599
17-Mar-09 Cobb Apperals 3598
17-Mar-09 Sagar & Co. 14995
17-Mar-09 Aero Club 1900
20-Mar-09 China Town 3500
20-Mar-09 Dress Park 750
20-Mar-09 Bishambher Sahai & Sons 1537.5
20-Mar-09 Prema Saree Centre 2600
23-Mar-09 Batra Garments 3000
25-Mar-09 Bishambher Sahai & Sons 615
26-Mar-09 Dominos India Pvt Ltd 158
27-Mar-09 Ram Service Station 1025
28-Mar-09 Batra Garments 1000
Total 51006.50


Due to all these transactions, there is a charge of Rs. 500/- levied for limit exceed, with no fault from our end. Kindly get these charges reversed while doing the reconciliation.

All these transaction are neither carried out by me or my wife nor have we authorized anyone to transact while using the said card. Therefore, all these transactions are disputed and needs to be reversed so that we can continue this relationship.

Further, in the evening of 7th Apr 09 when I once again called up to clear my doubt of how come the card can be used in duplicate especially when we have the original lying in our cupboard. While the call was initially attended my Mr. Sunil from whom when I confirmed by mailing address which is available in your records, it was found that the same was not updated. Further as my cards are getting elapsed it was a possibility that renewed cards might have been dispatched for us and are delivered in wrong hands. Unfortunately my fear came true, as per your records my mailing address was still reflecting as under:

M1/5, Plot No, 11, Shiksha Enclave,
Sect-6, Vasundhara, Ghaziabad,

Whereas my correct and current add is as under:

B-506, Aditya Garden City, GH4,
Sect 6, Vasundhara, Ghaziabad.

I asked for the same update to happen when I last called up your Customer care executive to redeem my reward points. I have neither received the imint card as well till date. These details were later updated (as confirmed to me) by Mr. Imran from Dispute department. While enquiring, it was confirmed that the new cards are dispatched and received under wrong identity of my wife, as we have not received the new cards till date and still we hold the same cards which are getting elapsed in this month.

All the above mentioned points were also mentioned in the letter sent by me to the respective Dispute department of ICICI Bank, in the form of scanned image sent on [protected]@icicibank.com.

At the time of lodging the complaint it was assured to me that as these transactions does not below to you, the same would be duly reversed post their own internal verifications.

On 27th Apr 09, I received a correspondence from the said bank (scanned image of the same are attached for ready reference) stating that mentioned transactions are to be borne by me which is wrong. They have also sent across the Charge Slips which are signed by the person who has this card with him wherein my name is written as signature although the card swiped is that of my wife Nisha Atrey. The signatures are also forged.

As mentioned earlier as well, this is clear case where cards are delivered to a wrong person and subsequently being misused. To confirm the same, as per the charge slip which is duly generated by the ICICI Bank System Exp date is mentioned as 04/13, whereas cards which are with me are already elapsed, as expiry date mentioned on these cards is 04/09.

Further, the same card is used twice at fuel station in Noida and the both the charge slips carries the same vehicle registration no. UP16S1452 and I do not own this vehicle as I have only one vehicle which has Delhi Registration plate. Even after having this proof the said bank has not take the pain to investigate on the basis of mentioned registration no. to find out the culprit. On the contrary they are asking me to make the payment and also are levying extra charges for the same.

This is serious concern and has caused mental agony and harassment and the same should be dealt with all the strict measures to penalize the main culprit.

Regards,

Peeyush Atrey
#[protected]