[Resolved]  ICICI Bank Debit Card — Debit Card Fraud

Address:

Delhi

shocking case which happened with ICICI Debit Card.

I have been using ICICI debit card since 2005 (Salary Account) and not had any problem so far.

2 days back, I went to the ATM to withdraw some money and I was surprised to see an "Insufficient Funds " message.

I called up Customer Care at [protected] and checked for last 5 transactions. I heard about 2 transactions -

VPS/ZS HUANGCHA/[protected]/0 14273.11 INR and
VPS/ZS HUANGCHA/[protected]/0 10340.87 INR

I had no idea about these transactions and when I enquired from the Customer Care, they mentioned that the card was swiped at 7 55 pm and 10 13 pm by the merchant HUANGCHA

I went to the ICICI Pitam Pura Branch with the copy of the FIR (DD No 33B) and complaint to the Branch Manger Ms Punita Singla. She did some brief investigation after checking with the Customer care and told me that my card was swiped 8 times on 24th March 2011 from 7 55 pm to 10 30 pm . Of these swipes, 2 transactions were successful.

All this time, my card was in my custody. The Manager said how is it possible to get the card swipe executed in Zhongshan City of China when the card was in my custody.

Apparently, my money was siphoned off and ICICI bank is clueless about it.

I have lost credibility in ICICI bank and immediately blocked my Debit Card . I also spoke to Mr Avtar Singh ( Customer Service Supervisor) who told me the SR Number SR[protected] . Since then I have not received any call from any ICICI bank department .

I need a quick resolution. It is bank's responsibility to maintain safety of funds. Else no one would feel safe keeping their money in ICICI Account. I want my money back asap.

Thanks
Marut Taneja
Manager- CSC
[protected]/[protected]