ICICI Bank — Delay in processing of Credit Card Application

Credit Card Application #[protected]
Card: ICICI Bank Coral Credit Card
Name: Hormaz Pithawala
Contact: [protected]

An application has been made with ICICI Bank (reference above) in the month of November 2012. The same is still under process and i have not heard anything from the Bank. When i called up ICICI Bank helpline twice in the month of Jan 2013 i was informed that the same is under process. The Bank has not been responsive on the status of the application and now i have been told that i cannot replace my existing card with this new card. The same was clarified by me to the Bank at the time of application and the Bank offcials had agreed for the same. All relevant documents were submitted and the verification process has also been carried out. Hence there is no reason why the Bank should delay the process.
Several reminder mails directed to '[protected]@icicibank.com' and icici.[protected]@gmail.com have been unanswered.
Request you to look into the matter and assist.
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Dear Hormaz,

We regret the delay caused.We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.
Dear all,

I have applied for new credit card as per our discussion from ICICI customer care no. [protected].
Now i want to trace the credit card is coming or not as i have submitted all documents on 15.01.2014 to Jitendra Singh mob:[protected] against application number N[protected].
but nobody are picking my calls in both the mobile numbers.
also clearly mentioned on receipt application processing may take upto 21days till the time 45days are over and no updates.

could i know the reason for delay ???

Thanks and Regards
Mahesh Singh
Mob: [protected], [protected]
email: [protected]@gmail.com
why should I need to reply to [protected]@icicibank.com from my official Email ID only to process further to Credit Card Application No[protected]
Same thing happened with me, Even I got two mails for confirmations with different Application Ref. No's. ICICI bank Please answer for this problem we are facing. The whole process of application started from ICICI executives only, they called me on office phone number.
App. reference no : .[protected]

I have applied for the credit card in Month of April. I got a mail ([protected]@icicibank.com) after 3 weeks later giving my application reference number. When I am checking status of my card . it says, "We have not found any records for the information provided"

I have called customer support several times. On that I have to wait for their call back. After waiting for their response, It is poor and they will drop call in between and will not call you back.

There should be a system in which customer care repeat calls (if customer care drops calls in between and I can't call you back, what is the point of waiting and getting the help ) unless the issue has not been closed.
Unprofessional service without caring for the valuable time of customers.


Name: Ishwar Anand
contact: [protected]
App. reference no : .[protected]

I have applied for the credit card on 3rd September . I got a mail ([protected]@icicibank.com) after 8days later giving my application reference number. When I am checking status of my card . it says, "We have not found any records for the information provided"
Then I called icicibank customer care he told ur application is declined I asked reasion why ? But he didn't told any reasion..pls solve this problem

Mohith kumar pande
[protected]

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