[Resolved]  ICICI Bank — FRAUD TRANSACTIONS DONE THROUGH MY NET BANKING ACCOUNT

Address:

East Delhi, Delhi

Dear Sir,

My name is Sadaf Kausar residing in Delhi. My brother was seeing your programme "Pehredaar" (Saturday, 19th November, 2011) when he told me that I should also approach you to get my case solve.

Last year on 29th December, 2010 two transactions of Rs. 500/- each were done through my bank account for some recharge. I got this information on my mobile that two such transactions were done through someone whom I don't know. I immdiately made the complaint in the bank i.e. ICICI Bank in which I am holding my Salary Account and my complaint number was SR[protected] and they told me that we will look into your complaint and let you know about it within one month.

I called them mnay time but didn't get any positive response from them, they just told me that they are looking into my case.One of the CCE of ICICI Bank told me that this amount will be soon crediited in your account. But in February, 2011 they called me up and told me that their was no fraud transaction done and they will not repay any amount to me.

After seeing your programme my brother told be that I should you to get my money refunded from the bank and also I should get a compensation for the mental harassment I got from the bank being their old customer.

I had also made the complaint in Police Station but out of veil I didn't get any positive response for that.

Total amount was Rs. 1000/- for which someone had done some recharge of the phone number [protected] (i am not aware of this number) and the most shocking thing was that this was through net banking. After this I closed my net banking and till date I have not continued it.

For your knowledge I am also enclosing the copy of complaint I made with the bank, the bank statement which shows these transactions and also the copy of complaint made in the Police Station.

Please do look into my matter as I would be highly greatful to you.


Thanks & Regards
SADAF KAUSAR
Mobile no. [protected]