[Resolved] ICICI Bank — Credit Card Fraud | |||
Dear Sir / Madam, I have a dispute pending with ICICI bank. There was a fraud transaction that was performed on my credit card when the card was in my custody physically and I was at my residence in Dombivali, Dist – Thane. I informed the fraud to the bank, about which I came to know thru a SMS, within a few minutes and immediately disputed the subject transaction thru a signed letter. Later bank claimed that they investigated, however reverted back making me responsible for subject transaction and started chasing me for the payment. The amount in questions was around Rs. 35,000/- and there was no way that I would have paid for such a big transaction that I never performed. Since bank concluded the case in it’s favour without sharing any details with me, I had to lodge the complaint with police at their Economic Offence Wing (EOW) at Thane. Currently the case is under police investigation. In the meantime bank has been chasing me for payment and sending people at my home. I have been maintaining that the subject case is under police investigation and there is no conclusion yet. Also I did not perform subject transaction, so there is no reason for me to pay. I am also holding my salary account with the ICICI bank. Now the bank has blocked amount equivalent to their claim (close to Rs. 50,000/-) including interest from my salary account causing me the hardships. Even cheques issued against my account prior to blocking the amount have been dishonored by the bank, thus spoiling my reputation in the market. Moreover, bank debited my account the cheque bouncing charges which is absolutely absurd to me. I feel this as an unilateral action by the bank without merits and therefore, I have decided to take up with you for the justice. As regard to the original offence, I believe it is not difficult to find out that I have not performed this transaction. When I asked bank to provide me the charge slip, bank refused to provide the same on technical grounds. So it’s evident that Bank is trying to enforce this amount on me without enough merits. I have learned that during the police investigation, police have observed that the IP address of subject transaction was from US. It may be argued that some one tried to pick up my credit card details during my visit to US in 2008 and misued the same in July, 2010 to perform subject transaction. However, as a consumer, what control do I have on such a misuse. The card is meant for it's usage and one can not use it anywhere if we suspect the merchant establishment every time. I will appreciate your advice on this case and guidance as to how should I proceed in this matter. I will be glad to provide whatever clarifications needed by you for resolution of the case. Regards, Prashant Vishwasrao Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 22 Comments | |||
Comments
ICICI banking and services — not issued credit card after promising
executives promise to issue the credit card while opening an account and after the account is opened, they dont even bother to serve you. i went to the head office several times but still the same. its insane. they say their policies keep changing and that they cant help it.ICICI Bank Credit Card — Non availability of credit
I have a ICICI Bank Credit Card bearing No-[protected] and on 20-02-09 I have paid 15, 306 the total purchase and other charges though the company without my instruction illegally converted out standing of 14281 in to EMI . How ever my payment was received by the company on 24-02-09 but till now my card is not able to transact and I am unable to know the available credit from ICICI ATM . Please intimate me . Hi,
Two years ago I worked in a company which paid salaries through ICICI Bank accounts; hence I had opened an account with them. After few months I left that company, later I got payment due reminders of credit card which I had never received.
After several enquire even the customer care representatives and main branch of collection department were unable to assist me due to non availability of credit card number.
With great difficulty I got the credit card number but in a vain as my issue is unresolved until now.
I strongly request all the readers to be care full while dealing with ICICI bank.
Hence, I Request the Authorities to kindly look into the matter and solve my problem as soon as possible.
Thanks
M. Narsimulu
Two years ago I worked in a company which paid salaries through ICICI Bank accounts; hence I had opened an account with them. After few months I left that company, later I got payment due reminders of credit card which I had never received.
After several enquire even the customer care representatives and main branch of collection department were unable to assist me due to non availability of credit card number.
With great difficulty I got the credit card number but in a vain as my issue is unresolved until now.
I strongly request all the readers to be care full while dealing with ICICI bank.
Hence, I Request the Authorities to kindly look into the matter and solve my problem as soon as possible.
Thanks
M. Narsimulu
Dear Mr. Narsimulu,
Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
ICICI Bank Credit Card — Blocking of savings bank account
There was due in my credit card no.[protected] I am constant touch with recovery agents for settlement which both recovery agent and bank refused for settlement. All of sudden my savings bank accout was blocked and i was told to clear first credit card payment then only they will release the payment. They even said they can block my savings bank account without intimation to the customers. Both telecaller as well as executive of ICICI Bank behaved very rudely and as if i have committed major crime. I am running into serious financial difficulties that is why i am settling the credit card dues. The act of ICICI Bank is unehtical and immoral and not even understand customers feeling who is with the bank for the past nine years pay regularly all dues without any default. My point if customer refuses to pay after giving an opportunity for settlement then only they can resort such kind of activities.It was shocking and taken the law into their hand by harrasing the customers. When i pleaded them that allow me to settle the amount in instalments, which they used singular word and abused me in their office .Regards
ICICI Bank — Refusal of registering complaint on customer care
Sir,I wanted to register a complaint with ICICI Customer care regarding the deduction of balance from my account without actual booking of ticket. They didn't register the compaint saying that as per rule my money will be refunded within 4 days and if it doesn't, only then can I register complaint.
As a customer I feel I have the right to complaint on the spot & it is their duty to lodge my complaint there & then itself.
I think it should be made mandatory for companies to register a complaint whenever a customer requests.
Regards,
Neha Lakhani
Dear Sir,
I am Karunesh Tomar from Delhi, in possession of ICICI Credit Card No. [protected]. As per account statement of ICICI Bank they are showing out standing of Rs. 48,297.15 vide their letter – Ref No.[protected] dated 24th Dec’09.
I am astonished when checked my saving bank Account No. on 7th Jan’10 that bank has debited Rs. 21859/- (which was my monthly salary) as a lien amount against this outstanding.
As per there ibid letter bank is giving me 7 days time to settle my account from the date of this letter, please refer their ibid letter (scanned copy attached for your kind reference) which clearly shows that they have written on 24th Dec’09 and posted it on 1st Jan’10 by ordinary post which delivered to my address on 6th Jan’10 (evening). If I refer this letter, the malafide intension of bank is clearly visible since the bank is very much aware that it is my salary account, they did it purposely.
I was with out job for approx 18 months (Mar’09 till Jul’09). During this period, on lot many occasions I tried to convey bank for settlement of my over due amount but all is vain.
Now after deducting this amount no body in their Jhandewalan Branch is interested in discussions or in mood of resolving the issue and promising me come only after crediting my next month salary on account (which means again they will deduct the whole salary).
Sir, I have my family and other liabilities also to cater with this salary, if this is the attitude of bank then it will be difficult for me to survive in such scenario.
They have already deducted more than principal amount and card limit amount i.e Rs.17000/- .
It is requested that kindly help me out by intervening in this matter.
Thanking you,
Yours truly,
Karunesh Tomar.
[protected].
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I am Karunesh Tomar from Delhi, in possession of ICICI Credit Card No. [protected]. As per account statement of ICICI Bank they are showing out standing of Rs. 48,297.15 vide their letter – Ref No.[protected] dated 24th Dec’09.
I am astonished when checked my saving bank Account No. on 7th Jan’10 that bank has debited Rs. 21859/- (which was my monthly salary) as a lien amount against this outstanding.
As per there ibid letter bank is giving me 7 days time to settle my account from the date of this letter, please refer their ibid letter (scanned copy attached for your kind reference) which clearly shows that they have written on 24th Dec’09 and posted it on 1st Jan’10 by ordinary post which delivered to my address on 6th Jan’10 (evening). If I refer this letter, the malafide intension of bank is clearly visible since the bank is very much aware that it is my salary account, they did it purposely.
I was with out job for approx 18 months (Mar’09 till Jul’09). During this period, on lot many occasions I tried to convey bank for settlement of my over due amount but all is vain.
Now after deducting this amount no body in their Jhandewalan Branch is interested in discussions or in mood of resolving the issue and promising me come only after crediting my next month salary on account (which means again they will deduct the whole salary).
Sir, I have my family and other liabilities also to cater with this salary, if this is the attitude of bank then it will be difficult for me to survive in such scenario.
They have already deducted more than principal amount and card limit amount i.e Rs.17000/- .
It is requested that kindly help me out by intervening in this matter.
Thanking you,
Yours truly,
Karunesh Tomar.
[protected].
my both the cards, icici silver card no:[protected] is not working, and which is valid from 05/2007 to 05/2011, and another icici big bazar card no:[protected], which is valid from 05/2007 to 05/2011 is not working, please activate it as soon as possible, my email id is [protected]@yahoo.co.in
regards
A Kumar Arya
regards
A Kumar Arya
Hi Prashant,
We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you. Refer "1479643" in the subject line.
Regards,
ICICI Bank Customer Service Team.
We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you. Refer "1479643" in the subject line.
Regards,
ICICI Bank Customer Service Team.
3 months back a Sales Executive had contacted me for applying for a ICICI Coral Card and he told me that the feature is if you spend Rs. 5000/- with the card within 3 months the joning fees will be waivered.
As in my eaqrlier complaints - I received the card after nearl 2 months. Now that I have got the card I get to know that they had defrauded me and that there was no such joining fees waiver clause.
I call the customer care for complaint but they refuse to help - In fact they go to the extent off telling me that its my fault. I register a complaint and request a call back with an SR number - However after 5 days I get to know that my request number has been closed without me receiving the call.
Dear ICICI Bank you and your executives are now resorting to defrauding your custmers!! Is this how you plan to make money?? I need an action against the sales executive and my money refunded. Lets see if you can provide a timely service or as usual state that there is system issues!
As in my eaqrlier complaints - I received the card after nearl 2 months. Now that I have got the card I get to know that they had defrauded me and that there was no such joining fees waiver clause.
I call the customer care for complaint but they refuse to help - In fact they go to the extent off telling me that its my fault. I register a complaint and request a call back with an SR number - However after 5 days I get to know that my request number has been closed without me receiving the call.
Dear ICICI Bank you and your executives are now resorting to defrauding your custmers!! Is this how you plan to make money?? I need an action against the sales executive and my money refunded. Lets see if you can provide a timely service or as usual state that there is system issues!
Hi Sir
I have received call from person calling from ICICI bank and offered ICICI credit card and person took my details i have asked pls check if iam eligible then i no issue for making credit card then next day person collect my address proof /PAN/photographs copy from me and signature in the form
post iam taking followup from people for Application # and status but no one bothering to address my query...after two week they told me basis your address details it is not posibile to process your application with Bank ..then i asked you are not from Bank then they told they are calling from Sec - 22 and offering cards for other bank as wel like HDFC/ICICI and we call customer and submit application to the bank .
then i called many times to return my documents but they were not returing my personal document even i said that will going to complaint ICICI bank
I have doubt they have missused my documents as ihave orginal signed on the documents and they aslo shared my information to the other bank (HDFC)
Kindly Help
Follwing are numbers where ihave received call for credit card and every time we got call from differnt number
Name ; Divya / Shweta
[protected] / 6050018 / 6050014 / 6050013 / 4511381
and person mobile number who collected my documents
Name : Puneet Attri - Mobile # [protected]
Thanks
I have received call from person calling from ICICI bank and offered ICICI credit card and person took my details i have asked pls check if iam eligible then i no issue for making credit card then next day person collect my address proof /PAN/photographs copy from me and signature in the form
post iam taking followup from people for Application # and status but no one bothering to address my query...after two week they told me basis your address details it is not posibile to process your application with Bank ..then i asked you are not from Bank then they told they are calling from Sec - 22 and offering cards for other bank as wel like HDFC/ICICI and we call customer and submit application to the bank .
then i called many times to return my documents but they were not returing my personal document even i said that will going to complaint ICICI bank
I have doubt they have missused my documents as ihave orginal signed on the documents and they aslo shared my information to the other bank (HDFC)
Kindly Help
Follwing are numbers where ihave received call for credit card and every time we got call from differnt number
Name ; Divya / Shweta
[protected] / 6050018 / 6050014 / 6050013 / 4511381
and person mobile number who collected my documents
Name : Puneet Attri - Mobile # [protected]
Thanks
Dear Sir
1. I have been holding a salary account in ICICI bank for last 13 years. I also had icici credit card([protected]) which I used extensively for last 7 years. On 20 Jul 13, I observed two transactions which were not undertaken by me as follows:-
TRANSACTION QUERY
Transaction Details:
Card Number : [protected] - VAIBHAV SUNDRIYAL
Date Ref. Number Transaction Details Merchant Type Transaction Amount
20/07/2013 55431803202207099701630 BURGER KING #3027 Q07LODIUSA Sales Draft Rs. 805.32(DR)
20/07/2013 55434253203709000067039 KMART 3990PASSAICUSA Sales Draft Rs. 24, 786.52(DR
2. The above two transactions were undertaken on same day and same place (USA). Matter was immediately reported to customer care and service number obtained as SR[protected]. Dispute letter was forwarded to ICICI dispute department.
3. After mandatory period of 91 days, I was informed that only one transaction of Rs 805.32 was resolved in my favour whereas the another transaction on same day from same place using same modus operandi was in bank’s favour and I will have to pay for that transaction. I doubt the malafide intention of the investigation or some mishandling by ICICI system wherein only one transaction of very low amount was resolved in favour when the both transaction were identical in nature.
4. Request your intervention towards favourable and genuine investigation.
Thanking you
Cdr Vaibhav Sundriyal
Indian Navy
email - [protected]@yahoo.com
1. I have been holding a salary account in ICICI bank for last 13 years. I also had icici credit card([protected]) which I used extensively for last 7 years. On 20 Jul 13, I observed two transactions which were not undertaken by me as follows:-
TRANSACTION QUERY
Transaction Details:
Card Number : [protected] - VAIBHAV SUNDRIYAL
Date Ref. Number Transaction Details Merchant Type Transaction Amount
20/07/2013 55431803202207099701630 BURGER KING #3027 Q07LODIUSA Sales Draft Rs. 805.32(DR)
20/07/2013 55434253203709000067039 KMART 3990PASSAICUSA Sales Draft Rs. 24, 786.52(DR
2. The above two transactions were undertaken on same day and same place (USA). Matter was immediately reported to customer care and service number obtained as SR[protected]. Dispute letter was forwarded to ICICI dispute department.
3. After mandatory period of 91 days, I was informed that only one transaction of Rs 805.32 was resolved in my favour whereas the another transaction on same day from same place using same modus operandi was in bank’s favour and I will have to pay for that transaction. I doubt the malafide intention of the investigation or some mishandling by ICICI system wherein only one transaction of very low amount was resolved in favour when the both transaction were identical in nature.
4. Request your intervention towards favourable and genuine investigation.
Thanking you
Cdr Vaibhav Sundriyal
Indian Navy
email - [protected]@yahoo.com
Dear Sir,
This is to report a credit card
fraud and seek your assistance.
I was called by one Ms Anshika
Sharma, calling from phone number +[protected]. She called me to my
registered mobile number (Airtel [protected]) with ICICI. She claimed to be
calling from ICICI bank credit card office. She told me exactly my reward
points and suggested that since I did not redeem my reward points and they were
expired, ICICI suggested that I use it to get a package from Derby
Communications India. She told me that someone from Derby would call me and
that I should not tell them that this package was given via redeeming the reward
points. She also told me that she would arrange to send OTP that I need to use
over IVR. She cautioned me not to disclose any confidential information like
credit card number or PIN etc to Derby but just provide information of credit
card and OTP over the IVR…She kept me assuring that since it was via redeeming
the reward points I didn’t have to worry and that she would arrange within
ICICI to settle the money via points.
Soon, I got a call from Derby
from a female, explaining me the 7 points package like dinning card, tourism
package and sun glasses etc…She also checked whether this was done by redeeming
my points. She also told me that soon her superior would call and confirm this.
So another female called me and started to explain the package. I requested her
to email me the package which she promised but till today I haven’t got any
email. She also told me that they would courier the package material including
the dinning card etc….but till today I didn’t get it.
So, thinking that this was a genuine
offer from ICICI, I paid Rs. 7450.00 via my credit card number[protected]
2005 on September 15th, 2014. When I called ICICI today i.e. on 1st
October 2014, the customer care person told me that this is fraud. The issue I
want to raise is:
How
did they get my registered mobile number and my name?
How
did they know my exact reward points?
How
did they send me the OTP that worked over IVR?
Please look into this and help me
recover my money and book the culprit as per the law.
Yours sincerely
P Shailesh Kumar
This is to report a credit card
fraud and seek your assistance.
I was called by one Ms Anshika
Sharma, calling from phone number +[protected]. She called me to my
registered mobile number (Airtel [protected]) with ICICI. She claimed to be
calling from ICICI bank credit card office. She told me exactly my reward
points and suggested that since I did not redeem my reward points and they were
expired, ICICI suggested that I use it to get a package from Derby
Communications India. She told me that someone from Derby would call me and
that I should not tell them that this package was given via redeeming the reward
points. She also told me that she would arrange to send OTP that I need to use
over IVR. She cautioned me not to disclose any confidential information like
credit card number or PIN etc to Derby but just provide information of credit
card and OTP over the IVR…She kept me assuring that since it was via redeeming
the reward points I didn’t have to worry and that she would arrange within
ICICI to settle the money via points.
Soon, I got a call from Derby
from a female, explaining me the 7 points package like dinning card, tourism
package and sun glasses etc…She also checked whether this was done by redeeming
my points. She also told me that soon her superior would call and confirm this.
So another female called me and started to explain the package. I requested her
to email me the package which she promised but till today I haven’t got any
email. She also told me that they would courier the package material including
the dinning card etc….but till today I didn’t get it.
So, thinking that this was a genuine
offer from ICICI, I paid Rs. 7450.00 via my credit card number[protected]
2005 on September 15th, 2014. When I called ICICI today i.e. on 1st
October 2014, the customer care person told me that this is fraud. The issue I
want to raise is:
How
did they get my registered mobile number and my name?
How
did they know my exact reward points?
How
did they send me the OTP that worked over IVR?
Please look into this and help me
recover my money and book the culprit as per the law.
Yours sincerely
P Shailesh Kumar
Dear,
Hi, I had cancelled my Credit card with you 2 yrs ago. I sent this email on '[protected]@icicidirect.com' for over a week a go but no reply.
I have today received a statement asking for a payment and it shows some transaction in Jamaica with ref no. 24164054263378004662053.
I am also in possession of the letter stating that my credit card has been cancelled.
Can you please get these charges null and void?
For gods sake I don't even remember my credit card number or account number.
I had destroyed the card by tearing it apart and shredding it and then burn it.
I am thoroughly dissatisfied and irate over this breach of trust.
Awaiting reply, ASAP.
Contact me on [protected], registered email address is [protected]@gmail.com .
I have also attached the statement for your reference.
Regards,
Rohan bhatt
Hi, I had cancelled my Credit card with you 2 yrs ago. I sent this email on '[protected]@icicidirect.com' for over a week a go but no reply.
I have today received a statement asking for a payment and it shows some transaction in Jamaica with ref no. 24164054263378004662053.
I am also in possession of the letter stating that my credit card has been cancelled.
Can you please get these charges null and void?
For gods sake I don't even remember my credit card number or account number.
I had destroyed the card by tearing it apart and shredding it and then burn it.
I am thoroughly dissatisfied and irate over this breach of trust.
Awaiting reply, ASAP.
Contact me on [protected], registered email address is [protected]@gmail.com .
I have also attached the statement for your reference.
Regards,
Rohan bhatt
There was a call on 22th of December 2014 about increasing my credit limit by 100000 to 250000 from ICICI representative. There was a detailed enquiry from an executive representative from ICICI about my card details along with my personal details. They also confirmed my age proof and address proof, but asked my expiry date.
Since, they confirmed all the details, I believed it was not a bogus call. After a while, they gave another call about my reward points and they also mentioned about an offer which included Lotto shoes and Rayban sunglasses worth Rs 6999/- which will be delivered in 10 days.
Request you to kindly stop the transcation immediately . hold the payment.
Since, they confirmed all the details, I believed it was not a bogus call. After a while, they gave another call about my reward points and they also mentioned about an offer which included Lotto shoes and Rayban sunglasses worth Rs 6999/- which will be delivered in 10 days.
Request you to kindly stop the transcation immediately . hold the payment.
Hi, This is Nilesh Warankar. I want ot put complaint against ICICI Bank. I was on official visit to USA, SAn Jose California within 15th May 2014 to 2 Jul 2014 and during that period I have used ICICI bank credit card on 15th May 2014 for hotel payments of $200 at Hyatt House, San Jose but transaction got denied at Hotel place hotel people have confirmed the same also. But bankers have forced me to pay the $200 (~12000 Rupees) against this cancelled transaction and told me dispute have been raised and I need to wait until 5th Jan 2015 to get the results of it. And now they are telling this can not be done.
Dear Mr. Warankar,
We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer 'a03fnh_aaat' in the subject line.
Regards,
ICICI Bank Customer Service Team
We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Our official will assist you.
Refer 'a03fnh_aaat' in the subject line.
Regards,
ICICI Bank Customer Service Team
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ICICI Bank — Credi card Fraud
I am here to share a worst experience with ICICI Bank, credit card no 5177 1944 3357 3000 Name Chitra Srivastava custromer no C7 188512. I am failed to understand that I have been charged every month Reliance Bill Amount Rs.561.00 from last 10 months where as my reliance was already disconnected on 18 Feb, 2008 termination reqst no 64108265, Still I am getting charged this amount till date along with Late fee and surcharges.I would like to ask you who authorizes ICICI to deduct reliance bill from my credit card without my any written approval.When I called up ICICI customer care they said I have authorized on phone to ICICI and reliance to charge me through credit card but honestly this is not in my notice and have no info about it and ICICI and reliance have failed to prove this instructions which is given by me on direct transaction from my credit card.Also, I have not received any written document stating the same. I don't think that such transaction can be taken or given on phone without any written communication to the customer.
Moreover, there is no reliance phone service after Feb 2008 then for what service ICICI is charging me Rs 561 + late fee+ surcharges ? I have already registered many compliants service request number is : SR32100725 to ICICI customer care but it seems to be no reply. I immediately rushed to nearest Icici credit branch at Jhandewalan to check whats happening there but head on the floor answered "we cant help you on this".I have already paid all that amount what I have actually used .If there is any transaction money pending from my side i will pay it immediately, but will not pay any of reliance bill money and interest charged to me & now interest on interest and interest.
Moreover, I have registered my home address for the communication and I am teacher by profession. ICICI credit card division sent me 3 harrasing letter to my official address where I was humilated by my seniors. Hence, this leads to mental and financial harrasment so I am lodging a police and consumer complaint for the above matter .
Kindly revert with in 3 working days with an apology letter to my official address and waiving off all interest and reliance bill charges.
I can be contacted on [protected], [protected].
Regards
Mrs. Chitra Srivastava