[Resolved] ICICI Bank — Minimum Account Balance Charges | |||
I have been a customer of ICICI Bank for the last 3 years and have been maintaining a good balance in my savings bank account. During the month of April, my account had 10 times more balance than required in my account. However, I see in my statement that the bank has charged me a minimum account balance charge of Rs. 350+taxes. I do not expect this from a bank of as good standing as ICICI. This is not the first time it's happening with me and I strongly encourage the bank to strengthen their controls in this aspect, in addition to refunding the charge back to my account. Should you have any questions or need to discuss this further, you can mail me on [protected]@gmail.com Transaction Details: Date: September 5, 2012 Description: "MABChgs-Apr12+ServTax 43.26" Amount of Transaction: Rs. 393.26 In addition to this, I also would like to share about how erroneously the bank's controls are working. I tried to place a request online about this transaction on September 8, 2012 and the webpage pops up a message requesting me to place the request after 2 days from the date of transaction. I really do understand how to calculate a period of two days. Either my basic math fails or ICICI's webpages are annoyingly smart. Kindly have a look at the snapshot attached herein. Response awaited. Regards, Ankit Jain Contact No. +91 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 29 Comments | |||
Comments
Dear Sir/Madam,
My name is vel kumar and I am having saving bank account no[protected]. with ICICI Bank Cox Town Branch Bangalore. My complaint is related to the minimum account balance charges, that bank has debited from my account without any communication in this regard. The Bank is charging exorbitant charges and that too on monthly instead of quarterly basis done so far. I have never been informed of such policy changes. Also the charges for 12 months have been debited together in one day,
Serial Number Value Date Transaction Date Cheque Number Transaction Remarks Transaction Type Amount (INR ) Balance (INR )
7 09/09/2014 09/09/2014 - MABChgs-Dec13+ST Dr. 393.26 644.86
8 09/09/2014 09/09/2014 - MABChgs-Apr14+ST Dr. 393.26 1, 038.12
9 09/09/2014 09/09/2014 - MABChgs-Nov13+ST Dr. 393.26 1, 431.38
10 09/09/2014 09/09/2014 - MABChgs-Jan14+ST Dr. 393.26 1, 824.64
11 09/09/2014 09/09/2014 - MABChgs-Jul13+ST Dr. 387.78 2, 217.90
12 09/09/2014 09/09/2014 - MABChgs-May14+ST Dr. 393.26 2, 605.68
13 09/09/2014 09/09/2014 - MABChgs-Feb14+ST Dr. 393.26 2, 998.94
14 09/09/2014 09/09/2014 - DCARDFEE9111 Dr. 4.50 3, 392.20
15 09/09/2014 09/09/2014 - MABChgs-Oct13+ST Dr. 393.26 3, 396.70
16 09/09/2014 09/09/2014 - MABChgs-Sep13+ST Dr. 393.26 3, 789.96
17 09/09/2014 09/09/2014 - MABChgs-Jul14+ST Dr. 393.26 4, 183.22
18 09/09/2014 09/09/2014 - MABChgs-Aug13+ST Dr. 330.26 4, 576.48
19 09/09/2014 09/09/2014 - MABChgs-Mar14+ST Dr. 393.26 4, 906.74
My Account was in active for the past 1 year 6 months, and my debit card was also blocked, according the RBI rules Described " First Bi-monthly Monetary Policy Statement, 2014-15 By Dr. Raghuram G. Rajan, Governor - (30. Consumer protection is an integral aspect of financial inclusion. The Reserve Bank proposes to frame comprehensive consumer protection regulations based on domestic experience and global best practices. In the interest of their consumers, banks should consider allowing their borrowers the possibility of prepaying floating rate term loans without any penalty. Banks should also not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to Basic Savings Bank Deposit Accounts and restore the services when the balances improve to the minimum required level. Banks should not levy penal charges for non-maintenance of minimum balances in any inoperative account. Banks should also limit the liability of customers in electronic banking transactions in cases where banks are not able to prove customer negligence) I think ICICI bank is not even following the guidelines mentioned by RBI. I have submitted copy of the above mentioned document to the branch Deputy Manager and manager Mrs. Permilla Reddy(cox town Branch bangalore ) 10-09.2014. They are not accepting any written letter.
So please you have to take some action.
My name is vel kumar and I am having saving bank account no[protected]. with ICICI Bank Cox Town Branch Bangalore. My complaint is related to the minimum account balance charges, that bank has debited from my account without any communication in this regard. The Bank is charging exorbitant charges and that too on monthly instead of quarterly basis done so far. I have never been informed of such policy changes. Also the charges for 12 months have been debited together in one day,
Serial Number Value Date Transaction Date Cheque Number Transaction Remarks Transaction Type Amount (INR ) Balance (INR )
7 09/09/2014 09/09/2014 - MABChgs-Dec13+ST Dr. 393.26 644.86
8 09/09/2014 09/09/2014 - MABChgs-Apr14+ST Dr. 393.26 1, 038.12
9 09/09/2014 09/09/2014 - MABChgs-Nov13+ST Dr. 393.26 1, 431.38
10 09/09/2014 09/09/2014 - MABChgs-Jan14+ST Dr. 393.26 1, 824.64
11 09/09/2014 09/09/2014 - MABChgs-Jul13+ST Dr. 387.78 2, 217.90
12 09/09/2014 09/09/2014 - MABChgs-May14+ST Dr. 393.26 2, 605.68
13 09/09/2014 09/09/2014 - MABChgs-Feb14+ST Dr. 393.26 2, 998.94
14 09/09/2014 09/09/2014 - DCARDFEE9111 Dr. 4.50 3, 392.20
15 09/09/2014 09/09/2014 - MABChgs-Oct13+ST Dr. 393.26 3, 396.70
16 09/09/2014 09/09/2014 - MABChgs-Sep13+ST Dr. 393.26 3, 789.96
17 09/09/2014 09/09/2014 - MABChgs-Jul14+ST Dr. 393.26 4, 183.22
18 09/09/2014 09/09/2014 - MABChgs-Aug13+ST Dr. 330.26 4, 576.48
19 09/09/2014 09/09/2014 - MABChgs-Mar14+ST Dr. 393.26 4, 906.74
My Account was in active for the past 1 year 6 months, and my debit card was also blocked, according the RBI rules Described " First Bi-monthly Monetary Policy Statement, 2014-15 By Dr. Raghuram G. Rajan, Governor - (30. Consumer protection is an integral aspect of financial inclusion. The Reserve Bank proposes to frame comprehensive consumer protection regulations based on domestic experience and global best practices. In the interest of their consumers, banks should consider allowing their borrowers the possibility of prepaying floating rate term loans without any penalty. Banks should also not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to Basic Savings Bank Deposit Accounts and restore the services when the balances improve to the minimum required level. Banks should not levy penal charges for non-maintenance of minimum balances in any inoperative account. Banks should also limit the liability of customers in electronic banking transactions in cases where banks are not able to prove customer negligence) I think ICICI bank is not even following the guidelines mentioned by RBI. I have submitted copy of the above mentioned document to the branch Deputy Manager and manager Mrs. Permilla Reddy(cox town Branch bangalore ) 10-09.2014. They are not accepting any written letter.
So please you have to take some action.
Dear Sir,
I am Reena
Thomas, holding an ICICI Saving bank account (Account
no.[protected].
My complaint is related to the debiting of minimum account balance charges that
bank is charging even after the RBI issuing guidelines. When contacted with the
branch, I was informed that RBI regulations is meant only for public sector
banks and that ICICI bank is a private bank and so does not need to comply the
guidelines mentioned by RBI.
The bank transaction is as follows:
19/12/2014 MABChgs-Nov14+STax
30.9 280.90
-
16, 580.83
Kindly take necessary action against this bank for not complying to the RBI
guidelines and help to get back the debited amount.
Regards,
Reena
Thomas
I am Reena
Thomas, holding an ICICI Saving bank account (Account
no.[protected].
My complaint is related to the debiting of minimum account balance charges that
bank is charging even after the RBI issuing guidelines. When contacted with the
branch, I was informed that RBI regulations is meant only for public sector
banks and that ICICI bank is a private bank and so does not need to comply the
guidelines mentioned by RBI.
The bank transaction is as follows:
19/12/2014 MABChgs-Nov14+STax
30.9 280.90
-
16, 580.83
Kindly take necessary action against this bank for not complying to the RBI
guidelines and help to get back the debited amount.
Regards,
Reena
Thomas
Hi,
In my account also 5 times 393.26/-
Govt tax and bank tax and outside also tax.
Bank robber like this
![]()
In my account also 5 times 393.26/-
Govt tax and bank tax and outside also tax.
Bank robber like this
[protected] MABChgs-Feb15+STax 30.9 RS:- 280.90
when i have opened the account ICICI bank employee told me that there is
no minimum amount boundation. If it is not so then what is the minimum
amount that i should have to not get pissed off like this situation.
Hope! ICICI Customer Care Service team reply to this because
when i have opened the account ICICI bank employee told me that there is
no minimum amount boundation. If it is not so then what is the minimum
amount that i should have to not get pissed off like this situation.
Hope! ICICI Customer Care Service team reply to this because
Dear Sir/Madam,
This is Aseem Kumar Srivastava, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. ICICI bank is simply debiting amount from my account. I get monthly statements but I have never got any information about the policy changes..
[protected] MABChgs-Aug15+Stax 49 399.00
[protected] MABChgs-Sep15+STax 49 399.00
Please take some action against this bank for not complying RBI standards / guidelines.
Thanks
Aseem([protected]@gmail.com)
This is Aseem Kumar Srivastava, holding an ICICI saving b/a :[protected]. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. ICICI bank is simply debiting amount from my account. I get monthly statements but I have never got any information about the policy changes..
[protected] MABChgs-Aug15+Stax 49 399.00
[protected] MABChgs-Sep15+STax 49 399.00
Please take some action against this bank for not complying RBI standards / guidelines.
Thanks
Aseem([protected]@gmail.com)
Hi,
I am Priyanka Prakash,
Even I have similar kind of complaint. Recently, I noticed that without any notice ICICI bank had deducted some amount from my account saying it as MAB charges and SMS charges.
Transaction details are as follows:
MABChgs-Dec15+STax 400.75
MABChgs-Jan16+STax 515.25
MABChgs-Feb16+STax 515.25
SMSChgsJAN16-MAR16 17.18
While opening the account I have been told by the ICICI bank employee that there is no minimum amount boundation.
If that is so, then why are they deducting the charges. Please take action for this.
I am Priyanka Prakash,
Even I have similar kind of complaint. Recently, I noticed that without any notice ICICI bank had deducted some amount from my account saying it as MAB charges and SMS charges.
Transaction details are as follows:
MABChgs-Dec15+STax 400.75
MABChgs-Jan16+STax 515.25
MABChgs-Feb16+STax 515.25
SMSChgsJAN16-MAR16 17.18
While opening the account I have been told by the ICICI bank employee that there is no minimum amount boundation.
If that is so, then why are they deducting the charges. Please take action for this.
Hi all,
Could anyone let us know how Minimum Account Balances are being charged by ICICI bank, assuming there is NIL balances (supposed to be Rs.10, 000 as it is metro city). Many times I sent mail to their customer care but instead of how they calculate, they keep saying MAB charges. I was charged as follows:
Account No.[protected]
July Rs.237.20
Aug Rs.595.21
Sep Rs.618.87
Oct Rs.471.88
I am thinking of closing ICICI bank account and would never ever recommend ICICI to my friends and relatives.
Could anyone let us know how Minimum Account Balances are being charged by ICICI bank, assuming there is NIL balances (supposed to be Rs.10, 000 as it is metro city). Many times I sent mail to their customer care but instead of how they calculate, they keep saying MAB charges. I was charged as follows:
Account No.[protected]
July Rs.237.20
Aug Rs.595.21
Sep Rs.618.87
Oct Rs.471.88
I am thinking of closing ICICI bank account and would never ever recommend ICICI to my friends and relatives.
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Not sure .. are they aware of the how much effort we are putting to get a least money to survery in the world.
Without even notice that too i opened for PPF account which they offered me with the zero balance account but now shock to see around 1k getting detected for the last 4 month aprart from this there is an service tax also for this.
Seriously i frustrated with the way this matured bank is behaving.
Please be understand our effort to make a 100 rupees in a day is hard for us. you are really cheting us a lot and very much painfull too.
Ganesh
[protected]
[protected]@gmail.com