[Resolved]  ICICI Bank (Salary Account) — ATM FRAUD

I wanted to withdraw Rs. 7000 from the GM Road ATM and punched in the same figure in the ATM counter. The Cash that got dispensed was however Rs. 5900 in the form of crumpled/folded notes. Hassled, I called up ICICI Helpline on the spot stating that the receipt however stated that I had withdrawn Rs. 7000. The executive said that I should always withdraw smaller amounts like 500/1000 at one shot and repeat transacxtions for a greater amount!!! However, she assured that it would be sorted.

This incident happened on the 31st January '09 and was followed by constant follow up with the Bank from my side, 5 levels of complaints were registered, promises on call backs made...however, my issue is not resolved...what's more, ICICI has washed off their hands off the matter...They say that their systems confirm that I have received the amount and they are not in the favour of reconciling the same!!!

Unfortunately, only the ATM machine and the Security Gaurd knows...the ICICI executive I spoke to over the phone, from the spot will not vouch for it anyways...The Security Guard who had shirked his respnsibility that day itself, most likely has forgotten (I will be lucky if he remembers me for the fit of rage that I had displayed at the counter that day!)

The sad part is that I have not only lost 1100 bucks, I have lost my faith in the Largest Private Bank in India!!!